Exact Sciences
Overview
Senior UX Researcher role at Exact Sciences. Help us change how the world prevents, detects and guides treatment for cancer by delivering user-centered research insights that inform product decisions and improve the customer experience. Primary location(s): Madison, WI, with additional locations in San Diego, CA; Cambridge, MA; Redwood City, CA; Phoenix, AZ. This role can be hybrid or remote, depending on the candidate's location. Essential Duties
Assist in the identification, planning, and execution of qualitative and quantitative research methods to understand our users and their needs, identify experience improvements, and discover new opportunities. Translate business needs and stakeholder requests into research objectives and their accompanying tasks and questions. Help synthesize research results, prepare clear and impactful presentations, and deliver them to the team and broader organization. Experience creating personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and/or other artifacts to help drive design vision and strategy. Demonstrate empathy for users, stakeholders, and colleagues. Work closely with the UX Research Manager and cross-functional partners to identify knowledge gaps in our understanding of the experience and contribute to solving for those gaps. Contribute to digital product creation at multiple phases in the process and work with technology teams to support implementation and post-implementation testing. Apply strong problem-solving, analytical, and creative skills. Apply strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Communicate with designers about stimuli created in tools such as Figma. Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance. Develop an understanding of accessibility best practices. Advocate for the UX vision of patient and provider Experiences/Journeys and articulate it clearly across audiences. Act with an inclusion mindset and model these behaviors for the organization. Travel Requirements: Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel. Minimum Qualifications
Bachelor’s degree in HCI, Psychology, Human Factors, Engineering, or related field of study; or High School Degree/GED with 4 years of relevant experience in lieu of a bachelor’s degree. 2+ years of experience in a UX Researcher or equivalent role. Ability to learn and implement various quantitative and qualitative UX research methodologies. Ability to engage and collaborate with cross-functional teams including designers, product managers, SMEs, and leaders. Ability to understand and break down complex business processes, customer journeys, user needs, and workflows. Experience with UX research methods such as usability studies, contextual inquiry, or surveys. Experience with both exploratory and evaluative UX research. Comfort moderating and/or taking notes during usability sessions. Ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications
Experience in healthcare, wellness, or digital health. Experience researching diverse populations and considering race, ethnicity, gender, age, disability, etc. Experience with both physical and digital product spaces. Experience with B2C and/or B2B products and/or services. Ability to communicate findings with cross-functional partners to drive impact. Working knowledge of design tools such as Adobe Suite, Figma, Sketch, etc. Working knowledge of HTML capabilities and limitations. Salary and Benefits
Salary Range: $89,000.00 - $151,000.00. The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible. Exact Sciences offers benefits including paid time off, parental and caregiver leave, retirement savings, wellness support, and health benefits (medical, prescription, dental, and vision). Learn more about our benefits. Our success relies on the experiences and perspectives of a diverse team. Exact Sciences fosters a culture of respect and belonging. If you require an accommodation, please contact us here. Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable local, state, or federal law. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
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Senior UX Researcher role at Exact Sciences. Help us change how the world prevents, detects and guides treatment for cancer by delivering user-centered research insights that inform product decisions and improve the customer experience. Primary location(s): Madison, WI, with additional locations in San Diego, CA; Cambridge, MA; Redwood City, CA; Phoenix, AZ. This role can be hybrid or remote, depending on the candidate's location. Essential Duties
Assist in the identification, planning, and execution of qualitative and quantitative research methods to understand our users and their needs, identify experience improvements, and discover new opportunities. Translate business needs and stakeholder requests into research objectives and their accompanying tasks and questions. Help synthesize research results, prepare clear and impactful presentations, and deliver them to the team and broader organization. Experience creating personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and/or other artifacts to help drive design vision and strategy. Demonstrate empathy for users, stakeholders, and colleagues. Work closely with the UX Research Manager and cross-functional partners to identify knowledge gaps in our understanding of the experience and contribute to solving for those gaps. Contribute to digital product creation at multiple phases in the process and work with technology teams to support implementation and post-implementation testing. Apply strong problem-solving, analytical, and creative skills. Apply strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Communicate with designers about stimuli created in tools such as Figma. Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance. Develop an understanding of accessibility best practices. Advocate for the UX vision of patient and provider Experiences/Journeys and articulate it clearly across audiences. Act with an inclusion mindset and model these behaviors for the organization. Travel Requirements: Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel. Minimum Qualifications
Bachelor’s degree in HCI, Psychology, Human Factors, Engineering, or related field of study; or High School Degree/GED with 4 years of relevant experience in lieu of a bachelor’s degree. 2+ years of experience in a UX Researcher or equivalent role. Ability to learn and implement various quantitative and qualitative UX research methodologies. Ability to engage and collaborate with cross-functional teams including designers, product managers, SMEs, and leaders. Ability to understand and break down complex business processes, customer journeys, user needs, and workflows. Experience with UX research methods such as usability studies, contextual inquiry, or surveys. Experience with both exploratory and evaluative UX research. Comfort moderating and/or taking notes during usability sessions. Ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications
Experience in healthcare, wellness, or digital health. Experience researching diverse populations and considering race, ethnicity, gender, age, disability, etc. Experience with both physical and digital product spaces. Experience with B2C and/or B2B products and/or services. Ability to communicate findings with cross-functional partners to drive impact. Working knowledge of design tools such as Adobe Suite, Figma, Sketch, etc. Working knowledge of HTML capabilities and limitations. Salary and Benefits
Salary Range: $89,000.00 - $151,000.00. The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible. Exact Sciences offers benefits including paid time off, parental and caregiver leave, retirement savings, wellness support, and health benefits (medical, prescription, dental, and vision). Learn more about our benefits. Our success relies on the experiences and perspectives of a diverse team. Exact Sciences fosters a culture of respect and belonging. If you require an accommodation, please contact us here. Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable local, state, or federal law. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
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