Salesforce
CSG Product Senior Analyst - NPI Operations
Salesforce, Chicago, Illinois, United States, 60290
Overview
CSG Product Senior Analyst - NPI Operations role at Salesforce. This role focuses on ensuring products are easy to buy, sell, and deliver, while driving strategic product launches and initiatives. You will assist in roadmap planning, prioritize initiatives, and execute key deliverables throughout the product lifecycle, aligned to Salesforce’s New Product Introduction (NPI) process. The role involves cross-functional collaboration with Product, Operations, Legal, and delivery teams to ensure successful launches of CSG products. Responsibilities & Impact
Success will be measured by the overall performance of product launches, ability to meet timelines and overcome obstacles, and efficiency in developing processes. Product Launch & Roadmap Support
Assist in the execution of product roadmaps, working closely with offer managers and other stakeholders. Support product launch planning, ensuring all necessary steps are in place for a smooth and successful launch. Coordinate between product, sales, and operations teams to align priorities and timelines. Product Operations
Serve as CSG strategic advisor, aligning business priorities, product support models, and Salesforce customer success monetization strategy. Understand how new products will function and how that relates to Success Plans. Audit all new products to ensure proper configuration pre and post launch. Track decisions made on NPIs to identify gaps and outcomes related to selling motions, provisioning, and success plan entitlements. Collaborate cross-functionally with multiple stakeholders. Understand complex product models. Familiarity with project management and following products from beginning to end. Product Governance
Maintain CSG data quality on all active products in Salesforce catalog through the product lifecycle. Update internal tracking sheets with updated product information post launch. Update legal and customer-facing documents with new product offerings and how they will be supported. Perform monthly and quarterly audits to ensure product hygiene and coverage provisioning. Continuous Improvement
Identify areas for process improvement and work with teams to implement best practices in product operations. Contribute to streamlining product workflows, reducing friction, and enhancing overall product effectiveness and customer satisfaction. Qualifications
2+ years of experience in product operations, sales operations, or a related field. Degree or equivalent relevant experience required. Experience evaluated based on the Values & Behaviors for the role. Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously. Experience working with cross-functional teams, including product, sales, and customer support. Excellent communication skills, both written and verbal. Proficient in tools like CRM systems (Salesforce, HubSpot), Microsoft Office Suite, Google Workspace and Tableau. Knowledge of product lifecycle management, sales enablement, and provisioning governance is a plus. Desirable Skills
Salesforce Administrator Certification and Salesforce Trailhead Academy Trailblazer Status Familiarity with product development processes Analytical mindset, able to gather insights and data to inform decision-making. Ability to adapt in a fast-paced, dynamic environment. Posting statements and accommodations: Salesforce is an equal opportunity employer. Accommodations are available for applicants with disabilities via the Accommodations Request Form.
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CSG Product Senior Analyst - NPI Operations role at Salesforce. This role focuses on ensuring products are easy to buy, sell, and deliver, while driving strategic product launches and initiatives. You will assist in roadmap planning, prioritize initiatives, and execute key deliverables throughout the product lifecycle, aligned to Salesforce’s New Product Introduction (NPI) process. The role involves cross-functional collaboration with Product, Operations, Legal, and delivery teams to ensure successful launches of CSG products. Responsibilities & Impact
Success will be measured by the overall performance of product launches, ability to meet timelines and overcome obstacles, and efficiency in developing processes. Product Launch & Roadmap Support
Assist in the execution of product roadmaps, working closely with offer managers and other stakeholders. Support product launch planning, ensuring all necessary steps are in place for a smooth and successful launch. Coordinate between product, sales, and operations teams to align priorities and timelines. Product Operations
Serve as CSG strategic advisor, aligning business priorities, product support models, and Salesforce customer success monetization strategy. Understand how new products will function and how that relates to Success Plans. Audit all new products to ensure proper configuration pre and post launch. Track decisions made on NPIs to identify gaps and outcomes related to selling motions, provisioning, and success plan entitlements. Collaborate cross-functionally with multiple stakeholders. Understand complex product models. Familiarity with project management and following products from beginning to end. Product Governance
Maintain CSG data quality on all active products in Salesforce catalog through the product lifecycle. Update internal tracking sheets with updated product information post launch. Update legal and customer-facing documents with new product offerings and how they will be supported. Perform monthly and quarterly audits to ensure product hygiene and coverage provisioning. Continuous Improvement
Identify areas for process improvement and work with teams to implement best practices in product operations. Contribute to streamlining product workflows, reducing friction, and enhancing overall product effectiveness and customer satisfaction. Qualifications
2+ years of experience in product operations, sales operations, or a related field. Degree or equivalent relevant experience required. Experience evaluated based on the Values & Behaviors for the role. Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously. Experience working with cross-functional teams, including product, sales, and customer support. Excellent communication skills, both written and verbal. Proficient in tools like CRM systems (Salesforce, HubSpot), Microsoft Office Suite, Google Workspace and Tableau. Knowledge of product lifecycle management, sales enablement, and provisioning governance is a plus. Desirable Skills
Salesforce Administrator Certification and Salesforce Trailhead Academy Trailblazer Status Familiarity with product development processes Analytical mindset, able to gather insights and data to inform decision-making. Ability to adapt in a fast-paced, dynamic environment. Posting statements and accommodations: Salesforce is an equal opportunity employer. Accommodations are available for applicants with disabilities via the Accommodations Request Form.
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