Genworth
Overview
Join us on a mission to simplify and dignify the aging experience. CareScout is a wholly owned subsidiary of Genworth Financial, Inc., a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.
Position Position title:
Director, Product UX/Design
Position location:
New York, NY (Hybrid)
Your role We are seeking a visionary and experienced Director of Product UX/Design to lead our design strategy and team. This leadership role will define and drive the overall user experience across all CareScout Services products and platforms. You will mentor a team of UX/UI designers and researchers, establish best practices, champion user-centered design principles, and collaborate with Product Management, Engineering, and Marketing to deliver intuitive, engaging, and effective user experiences that align with our business objectives.
What You Will Be Doing
Leadership & Team Management: Lead, mentor, manage, and grow a high-performing team of UX/UI designers and user researchers. Foster a collaborative, innovative, and inclusive design culture. Set clear goals, manage workloads, provide regular feedback, and oversee professional development. Define hiring needs and participate in recruitment. Experience in budget planning.
UX Strategy & Vision: Define and articulate a clear vision for the user experience across all CareScout services products and digital touchpoints. Develop and execute a comprehensive UX strategy that aligns with product roadmaps and business goals. Champion user-centered design thinking throughout the company.
Process & Best Practices: Establish and refine design processes, workflows, and standards (research methodologies, information architecture, interaction design, visual design, usability testing). Oversee the Design System to ensure consistency and efficiency. Ensure delivery of high-quality design outputs. Conduct user journey mapping and lean UX workshops.
Cross-Functional Collaboration: Partner with Product Management, Engineering, Marketing, and Sales to align on priorities, ensure feasibility, maintain brand consistency, and present design concepts and research findings to stakeholders.
User Research & Insights: Oversee user research to ensure qualitative and quantitative insights inform design decisions. Stay abreast of UX trends and industry best practices.
Execution & Oversight: Create UX/Design concepts, wireframes, journeys, and navigation flows. Ensure projects are properly scoped, resourced, and delivered on time. Oversee deliverables (flows, wireframes, IA documentation, mockups, prototypes, research findings).
What You Bring
10+ years of experience in UX/UI design, product design, or interaction design, with extensive digital product experience for B2B and B2C audiences.
5+ years in a design leadership role, including managing and mentoring direct reports.
Experience in Lean UX and user-centered design.
A strong portfolio demonstrating leadership, design process, and impactful UX solutions for complex problems.
Proven experience in developing and executing UX strategies aligned with business objectives.
Deep understanding of the end-to-end design process, including user research, IA, interaction design, visual design, and usability testing.
Experience building or contributing to Design Systems.
Excellent communication and collaboration skills to articulate design rationale and influence stakeholders.
Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
Bachelor’s degree in HCI, Design, Psychology, Computer Science, or related field, or equivalent practical experience.
Nice to have
Experience working in B2C & B2B products
Experience scaling design teams in a fast-paced environment
Experience working within Agile/Scrum methodologies
Basic understanding of front-end development principles (HTML, CSS, JavaScript) – front-end experience is a plus
Experience designing for Web & Native Mobile apps
Compensation Base pay range: $200,000.00/yr - $250,000.00/yr. For candidates in the New York City Metropolitan area, the base pay range applies as a minimum to a maximum rate, with final determination based on location, experience, and qualifications. Eligible to participate in an incentive plan with target earning opportunity of 20% of base compensation.
Employee Benefits & Well-Being
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account (100% employer-funded)
Generous Paid Time Off, 12 Paid Holidays, Volunteer Time Off, Paid Family Leave
Disability, Life, and Long-Term Care Insurance
Tuition Reimbursement, Student Loan Repayment, Training & Certification Support
Wellness support including gym membership reimbursement and EAP resources
Caregiver and Mental Health Support Services
Seniority level Director
Employment type Full-time
Job function Product Management and Marketing
Industries Insurance
Note: Referrals increase your chances of interviewing at Genworth.
#J-18808-Ljbffr
Position Position title:
Director, Product UX/Design
Position location:
New York, NY (Hybrid)
Your role We are seeking a visionary and experienced Director of Product UX/Design to lead our design strategy and team. This leadership role will define and drive the overall user experience across all CareScout Services products and platforms. You will mentor a team of UX/UI designers and researchers, establish best practices, champion user-centered design principles, and collaborate with Product Management, Engineering, and Marketing to deliver intuitive, engaging, and effective user experiences that align with our business objectives.
What You Will Be Doing
Leadership & Team Management: Lead, mentor, manage, and grow a high-performing team of UX/UI designers and user researchers. Foster a collaborative, innovative, and inclusive design culture. Set clear goals, manage workloads, provide regular feedback, and oversee professional development. Define hiring needs and participate in recruitment. Experience in budget planning.
UX Strategy & Vision: Define and articulate a clear vision for the user experience across all CareScout services products and digital touchpoints. Develop and execute a comprehensive UX strategy that aligns with product roadmaps and business goals. Champion user-centered design thinking throughout the company.
Process & Best Practices: Establish and refine design processes, workflows, and standards (research methodologies, information architecture, interaction design, visual design, usability testing). Oversee the Design System to ensure consistency and efficiency. Ensure delivery of high-quality design outputs. Conduct user journey mapping and lean UX workshops.
Cross-Functional Collaboration: Partner with Product Management, Engineering, Marketing, and Sales to align on priorities, ensure feasibility, maintain brand consistency, and present design concepts and research findings to stakeholders.
User Research & Insights: Oversee user research to ensure qualitative and quantitative insights inform design decisions. Stay abreast of UX trends and industry best practices.
Execution & Oversight: Create UX/Design concepts, wireframes, journeys, and navigation flows. Ensure projects are properly scoped, resourced, and delivered on time. Oversee deliverables (flows, wireframes, IA documentation, mockups, prototypes, research findings).
What You Bring
10+ years of experience in UX/UI design, product design, or interaction design, with extensive digital product experience for B2B and B2C audiences.
5+ years in a design leadership role, including managing and mentoring direct reports.
Experience in Lean UX and user-centered design.
A strong portfolio demonstrating leadership, design process, and impactful UX solutions for complex problems.
Proven experience in developing and executing UX strategies aligned with business objectives.
Deep understanding of the end-to-end design process, including user research, IA, interaction design, visual design, and usability testing.
Experience building or contributing to Design Systems.
Excellent communication and collaboration skills to articulate design rationale and influence stakeholders.
Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
Bachelor’s degree in HCI, Design, Psychology, Computer Science, or related field, or equivalent practical experience.
Nice to have
Experience working in B2C & B2B products
Experience scaling design teams in a fast-paced environment
Experience working within Agile/Scrum methodologies
Basic understanding of front-end development principles (HTML, CSS, JavaScript) – front-end experience is a plus
Experience designing for Web & Native Mobile apps
Compensation Base pay range: $200,000.00/yr - $250,000.00/yr. For candidates in the New York City Metropolitan area, the base pay range applies as a minimum to a maximum rate, with final determination based on location, experience, and qualifications. Eligible to participate in an incentive plan with target earning opportunity of 20% of base compensation.
Employee Benefits & Well-Being
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account (100% employer-funded)
Generous Paid Time Off, 12 Paid Holidays, Volunteer Time Off, Paid Family Leave
Disability, Life, and Long-Term Care Insurance
Tuition Reimbursement, Student Loan Repayment, Training & Certification Support
Wellness support including gym membership reimbursement and EAP resources
Caregiver and Mental Health Support Services
Seniority level Director
Employment type Full-time
Job function Product Management and Marketing
Industries Insurance
Note: Referrals increase your chances of interviewing at Genworth.
#J-18808-Ljbffr