Centene Corporation
Overview
Get AI-powered advice on this job and more exclusive features. You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose Oversees the member experience through the lens of voice of the customer and other key experience value drivers. Leverage LEAN/Six Sigma methodologies and KPI tracking to identify issues, uncover root causes, gaining in-depth insights into the underlying factors shaping the member experience. The role extends beyond observation to drive continuous improvements, perpetually enhancing the member journey to meet ever-changing expectations and business goals. Collaborates closely with Member Research & Insights, Product, Sales, Network, Contact Center, internal business unit leaders, and other Shared Service partners to align the end-to-end experience with overarching member Experience objectives.
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features. You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose Oversees the member experience through the lens of voice of the customer and other key experience value drivers. Leverage LEAN/Six Sigma methodologies and KPI tracking to identify issues, uncover root causes, gaining in-depth insights into the underlying factors shaping the member experience. The role extends beyond observation to drive continuous improvements, perpetually enhancing the member journey to meet ever-changing expectations and business goals. Collaborates closely with Member Research & Insights, Product, Sales, Network, Contact Center, internal business unit leaders, and other Shared Service partners to align the end-to-end experience with overarching member Experience objectives.
#J-18808-Ljbffr