Medica
Overview
Join to apply for the
Manager, Business Process Engineering
role at
Medica . Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We are a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It is our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm, and every member feels valued. We have adopted an integrated approach to Lean Six Sigma as a problem-solving and performance improvement program. Our team analyses, optimizes, and designs end-to-end business processes and underlying systems through the application of Lean principles. The Manager, Business Process Engineering plays a key leadership role in collaborating closely with cross-functional leaders, vendors and employees at all levels, using skills in project management, Lean Six Sigma methodology and organizational change management (OCM). The position facilitates or coaches Kaizen events and workshops to quickly solve complex business problems and design optimized business processes to enhance the experience and deliver on our commitments to our members. Also, will perform other duties as assigned.
Responsibilities
Lead cross-functional collaboration with leaders, vendors, and employees to design, improve, and implement end-to-end business processes and supporting systems using Lean Six Sigma principles.
Facilitate or coach Kaizen events and workshops to rapidly solve complex business problems.
Manage projects and drive organizational change management (OCM) to ensure sustained improvement and realization of benefits.
Develop and apply enterprise operating performance metrics and dashboards to monitor performance and inform decision-making.
Evaluate and optimize processes to enhance member experience and meet organizational commitments.
Performs other duties as assigned.
Required Qualifications
Bachelor's degree or equivalent experience in a related field, plus 7+ years of related work experience beyond degree within continuous improvement, BPM, health plan operations, etc.
Mastery of Lean Six Sigma concepts and tools including Kaizen events, A3, Kanban, 5 Whys, FMEA, Control Plans, etc.
Experience creating and implementing enterprise operating performance metrics and dashboards
Strong presentation skills
Proven leadership ability across large cross-functional teams
Continuous improvement and implementation experience
Health Plan/Payer and/or Healthcare operations experience
Licenses and Certifications
Black Belt Certification required
PMI-PMP certification preferred
Skills and Abilities
Client-focused program, project, and process management experience including operational and cross-functional workflow optimization
Proven ability to implement cross-functional performance metrics and dashboards
Hands-on change management experience preferred
Proven ability to formulate content and present clearly both internally and externally
Experience facilitating or coaching Kaizen events
Experience creating, building, and leading cross-functional teams from conception through implementation
Advanced proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint & SharePoint
Location, Compensation and Benefits This position is an Office role, which requires onsite work at our Minnetonka, MN office, on average at least 3 days per week. The full salary grade is $111,200 - $190,600; typical hiring salary range is $111,200 - $166,740. Compensation may include incentive plan components. Medica offers a generous total rewards package including competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and other benefits. Compensation and benefits information is provided as of the posting date and may change at any time in compliance with applicable law.
Eligibility to work in the US Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
Equal Employment Opportunity We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
#J-18808-Ljbffr
Join to apply for the
Manager, Business Process Engineering
role at
Medica . Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We are a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It is our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm, and every member feels valued. We have adopted an integrated approach to Lean Six Sigma as a problem-solving and performance improvement program. Our team analyses, optimizes, and designs end-to-end business processes and underlying systems through the application of Lean principles. The Manager, Business Process Engineering plays a key leadership role in collaborating closely with cross-functional leaders, vendors and employees at all levels, using skills in project management, Lean Six Sigma methodology and organizational change management (OCM). The position facilitates or coaches Kaizen events and workshops to quickly solve complex business problems and design optimized business processes to enhance the experience and deliver on our commitments to our members. Also, will perform other duties as assigned.
Responsibilities
Lead cross-functional collaboration with leaders, vendors, and employees to design, improve, and implement end-to-end business processes and supporting systems using Lean Six Sigma principles.
Facilitate or coach Kaizen events and workshops to rapidly solve complex business problems.
Manage projects and drive organizational change management (OCM) to ensure sustained improvement and realization of benefits.
Develop and apply enterprise operating performance metrics and dashboards to monitor performance and inform decision-making.
Evaluate and optimize processes to enhance member experience and meet organizational commitments.
Performs other duties as assigned.
Required Qualifications
Bachelor's degree or equivalent experience in a related field, plus 7+ years of related work experience beyond degree within continuous improvement, BPM, health plan operations, etc.
Mastery of Lean Six Sigma concepts and tools including Kaizen events, A3, Kanban, 5 Whys, FMEA, Control Plans, etc.
Experience creating and implementing enterprise operating performance metrics and dashboards
Strong presentation skills
Proven leadership ability across large cross-functional teams
Continuous improvement and implementation experience
Health Plan/Payer and/or Healthcare operations experience
Licenses and Certifications
Black Belt Certification required
PMI-PMP certification preferred
Skills and Abilities
Client-focused program, project, and process management experience including operational and cross-functional workflow optimization
Proven ability to implement cross-functional performance metrics and dashboards
Hands-on change management experience preferred
Proven ability to formulate content and present clearly both internally and externally
Experience facilitating or coaching Kaizen events
Experience creating, building, and leading cross-functional teams from conception through implementation
Advanced proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint & SharePoint
Location, Compensation and Benefits This position is an Office role, which requires onsite work at our Minnetonka, MN office, on average at least 3 days per week. The full salary grade is $111,200 - $190,600; typical hiring salary range is $111,200 - $166,740. Compensation may include incentive plan components. Medica offers a generous total rewards package including competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and other benefits. Compensation and benefits information is provided as of the posting date and may change at any time in compliance with applicable law.
Eligibility to work in the US Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
Equal Employment Opportunity We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
#J-18808-Ljbffr