Magellan Health
Part Time ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI
Magellan Health, Honolulu, Hawaii, United States, 96814
Overview
Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at DEERS/RAPIDS sites. Responsibilities
Serves as ID Card/CAC customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data is accurate and correct. Verifies identity and eligibility of DoD beneficiaries, issues DoD Identification Cards and updates DEERS in accordance with DoD regulations and AFI 36-3026. Issues and controls Armed Forces identification and privilege cards for eligible personnel (active duty, retired, 100% Disabled American Veteran (DAV) and dependents, and verified contractors). Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries. Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifies and updates PKI certificates, and provides other ICA services as necessary. May be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials. Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation. Performs user maintenance on RAPIDS equipment. Qualifications
High School diploma or equivalent. 1+ years’ experience in a Customer Service environment. HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation; substitutions for HR background can be from similar experience in the private sector or another Federal Agency. Proficient in both oral and written communication to explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office Products, i.e. Word, Excel, PowerPoint. Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems. Must be a U.S. citizen and possess a favorably adjudicated Tier 3 (NACLC) security investigation. Job Information
Title: Part Time ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI Grade: WDN_ICA_PAII Work Experience - Required / Preferred Education - Required: High School; Education - Preferred License and Certifications - Required / Preferred Note: This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at DEERS/RAPIDS sites. Responsibilities
Serves as ID Card/CAC customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data is accurate and correct. Verifies identity and eligibility of DoD beneficiaries, issues DoD Identification Cards and updates DEERS in accordance with DoD regulations and AFI 36-3026. Issues and controls Armed Forces identification and privilege cards for eligible personnel (active duty, retired, 100% Disabled American Veteran (DAV) and dependents, and verified contractors). Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries. Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifies and updates PKI certificates, and provides other ICA services as necessary. May be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials. Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation. Performs user maintenance on RAPIDS equipment. Qualifications
High School diploma or equivalent. 1+ years’ experience in a Customer Service environment. HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation; substitutions for HR background can be from similar experience in the private sector or another Federal Agency. Proficient in both oral and written communication to explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office Products, i.e. Word, Excel, PowerPoint. Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems. Must be a U.S. citizen and possess a favorably adjudicated Tier 3 (NACLC) security investigation. Job Information
Title: Part Time ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI Grade: WDN_ICA_PAII Work Experience - Required / Preferred Education - Required: High School; Education - Preferred License and Certifications - Required / Preferred Note: This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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