Pickle Robot Company
Overview
As a deployment engineer, you are the tip of the spear. You will lead the implementation of our robots in logistics warehouses. You will need to be a fast learner and independent thinker who can work with our engineering and go-to-market teams to make our customers happy and successful. You naturally build alliances and can seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the “Ground Truth”. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch. This is an exciting opportunity to have a real impact on the development of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.
Key Responsibilities
Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
Support product testing and launch by working with product management and engineering teams on understanding customer needs, developing test instrumentation, executing testing, and analyzing results
Write documentation on product operating and testing procedures
Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
Provide on-call technical support to customers post-deployment
Conduct on-site integration and test activities and evaluate post go-live performance metrics
Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
Be the primary field point of contact for customers and work to keep customers happy and build trust in their own processes
Help facilitate engineering interactions and support sales and marketing efforts as the front-facing Pickle point of contact on-site
Execute field retrofits and collaborate with mechanical, electrical, and software engineers on troubleshooting field issues
Position Requirements
Analytical, technical and problem solving skills applicable to real-world solutions
Organizational and time management skills with the ability to cope with fluctuating workloads and high-stress situations
Familiarity with Linux, Python, and Git-based version control; experience with cloud-based technologies and databases is a plus
Basic mechanical and electrical repair skills; a tinkerer mindset
General understanding of network topologies such as VPNs, firewalls, and routers
Ability to write tools and scripts to automate repetitive tasks
Experience reading debug output and recording logs for software bugs
Undergraduate-level understanding of engineering physics and design principles (or equivalent real-world experience)
Experience in services or deployment engineering positions is a plus
Excellent written and oral communication skills; ability to run meetings and summarize results for a wider audience
Spanish language proficiency is extremely valuable
Why You Belong at Pickle Want to get in on the ground floor of a fast-growing, VC-backed robotics company? Join Pickle Robot. We build systems that companies and their teams love. We unload trucks using AI, machine learning, and robotics to deliver reliable products. Our Unload Systems work with teams on loading docks to make the job safer, faster, and more efficient.
We offer benefits including health, dental, and vision insurance; unlimited vacation, along with all federal and state holidays; 401(k) contributions; and a budget for peripherals, travel supplies, and other items to support a productive and enjoyable work life.
Location & Travel Location: Company headquarters in Cambridge, MA; customer sites across North America. Multiple locations considered, including Boston, Los Angeles, Dallas-Fort Worth, Charlotte, and Atlanta.
Travel: Significant travel (50-70%) to customer sites in North America. Travel may involve up to 2 weeks on-site at a customer warehouse. Occasional travel may be required for on-call technical support.
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As a deployment engineer, you are the tip of the spear. You will lead the implementation of our robots in logistics warehouses. You will need to be a fast learner and independent thinker who can work with our engineering and go-to-market teams to make our customers happy and successful. You naturally build alliances and can seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the “Ground Truth”. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch. This is an exciting opportunity to have a real impact on the development of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.
Key Responsibilities
Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
Support product testing and launch by working with product management and engineering teams on understanding customer needs, developing test instrumentation, executing testing, and analyzing results
Write documentation on product operating and testing procedures
Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
Provide on-call technical support to customers post-deployment
Conduct on-site integration and test activities and evaluate post go-live performance metrics
Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
Be the primary field point of contact for customers and work to keep customers happy and build trust in their own processes
Help facilitate engineering interactions and support sales and marketing efforts as the front-facing Pickle point of contact on-site
Execute field retrofits and collaborate with mechanical, electrical, and software engineers on troubleshooting field issues
Position Requirements
Analytical, technical and problem solving skills applicable to real-world solutions
Organizational and time management skills with the ability to cope with fluctuating workloads and high-stress situations
Familiarity with Linux, Python, and Git-based version control; experience with cloud-based technologies and databases is a plus
Basic mechanical and electrical repair skills; a tinkerer mindset
General understanding of network topologies such as VPNs, firewalls, and routers
Ability to write tools and scripts to automate repetitive tasks
Experience reading debug output and recording logs for software bugs
Undergraduate-level understanding of engineering physics and design principles (or equivalent real-world experience)
Experience in services or deployment engineering positions is a plus
Excellent written and oral communication skills; ability to run meetings and summarize results for a wider audience
Spanish language proficiency is extremely valuable
Why You Belong at Pickle Want to get in on the ground floor of a fast-growing, VC-backed robotics company? Join Pickle Robot. We build systems that companies and their teams love. We unload trucks using AI, machine learning, and robotics to deliver reliable products. Our Unload Systems work with teams on loading docks to make the job safer, faster, and more efficient.
We offer benefits including health, dental, and vision insurance; unlimited vacation, along with all federal and state holidays; 401(k) contributions; and a budget for peripherals, travel supplies, and other items to support a productive and enjoyable work life.
Location & Travel Location: Company headquarters in Cambridge, MA; customer sites across North America. Multiple locations considered, including Boston, Los Angeles, Dallas-Fort Worth, Charlotte, and Atlanta.
Travel: Significant travel (50-70%) to customer sites in North America. Travel may involve up to 2 weeks on-site at a customer warehouse. Occasional travel may be required for on-call technical support.
#J-18808-Ljbffr