Greater Austin YMCA
Overview
Membership Director (Hays) at Greater Austin YMCA Join to apply for the Membership Director role at Greater Austin YMCA. Note: This posting includes information about the role and qualifications; some content previously listed is not essential for the job description itself and has been streamlined. Why Your Role Matters
As the Membership Director, you play a critical role in expanding the YMCA’s reach and deepening its impact. By creating a welcoming, inclusive environment and leading with excellent service, you drive both member acquisition and retention, which are key to sustaining and growing the Y’s mission-driven work. Your efforts ensure more individuals and families can access programs that support health, connection, and personal growth. Strong membership not only reflects member satisfaction but also directly supports the resources and services the YMCA provides to the broader community. Through thoughtful leadership and community engagement, you help ensure the Y remains a vital, accessible place for all. How You Will Make An Impact
Foster a culture that builds trust, treats all team members with respect, handles conflict constructively, and holds team members accountable while achieving strategic and operational goals. Model inclusive leadership and embrace all dimensions of diversity to build strong teams with diverse skills and perspectives. Hire, coach, and manage direct reports, ensuring alignment with association people practices for all positions within the organizational structure. Be responsible for Strategic Plan metrics, KPIs, and OKRs to meet strategic goals. Implement a goal-based leadership approach (OKR methodology) and ensure the development department supports organizational objectives; conduct Cycle Check-ins and Annual Check-Ins with direct reports, providing coaching and feedback. Develop and oversee engaging program registrations and schedules to attract and retain members. Coordinate advertising and branch facilities to deliver successful events. Use data analytics to evaluate program effectiveness and apply insights to enhance programs and participation. Set and track clear sales goals to drive performance. Ensure staff certifications are current and manage schedules to maintain high standards. Resolve member inquiries promptly to ensure high satisfaction levels. Manage the website and social media to increase program visibility. Provide exceptional customer service at the welcome center to enhance member experiences. Oversee the program budget and allocate resources to achieve financial goals with fiscal responsibility. Ensure program data and registrations are accurate and up-to-date. Identify and address risks related to membership operations and ensure safety protocols are followed. Manage the database to support reliable reporting and informed decision-making. Create and maintain coverage schedules to ensure consistent staff presence and operational efficiency. Lead by example as Cause Driven Leader on Duty or Director on Duty and drive team engagement and service excellence. Represent the membership department on the Impact Team and contribute to strategic planning and decision-making. Act as liaison for key programs to ensure successful implementation and impact. Demonstrate deep understanding of and commitment to the YMCA’s mission in daily operations and strategy. Assist in-center fundraising activities and special events with seamless execution and promotion. Build and maintain strong community relationships to support the YMCA’s mission. Perform additional tasks as needed to support membership department and YMCA operations. What You Bring To The Y
A minimum of three years of management experience. Proven experience in customer service, sales, and marketing, with proficiency in managing a member relations database. Bilingual in Spanish and English is preferred. A strong understanding of basic accounting and finance principles. Action-oriented with a results-focused mindset and a track record of achieving results. Strong communication skills for developing and delivering messages to diverse audiences. Relationship builder who works well with people from all walks of life. Adaptive to change and uncertainty, with the ability to adjust quickly. Innovative thinker who creates better ways for the organization to succeed. Ability to build effective teams and leverage diverse skills and perspectives. Commitment to inclusion and belonging, leveraging differences as strengths. Strategic mindset with the ability to envision and translate future possibilities into actions. Cause-Driven Leader – demonstrates leadership to mobilize resources, build relationships, lead operations, and develop people. Physical Requirements
The role involves frequent movement around the facility, including standing for extended periods, walking, and occasional lifting. You will need to manage and oversee events and program activities, which requires physical agility and alertness. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
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Membership Director (Hays) at Greater Austin YMCA Join to apply for the Membership Director role at Greater Austin YMCA. Note: This posting includes information about the role and qualifications; some content previously listed is not essential for the job description itself and has been streamlined. Why Your Role Matters
As the Membership Director, you play a critical role in expanding the YMCA’s reach and deepening its impact. By creating a welcoming, inclusive environment and leading with excellent service, you drive both member acquisition and retention, which are key to sustaining and growing the Y’s mission-driven work. Your efforts ensure more individuals and families can access programs that support health, connection, and personal growth. Strong membership not only reflects member satisfaction but also directly supports the resources and services the YMCA provides to the broader community. Through thoughtful leadership and community engagement, you help ensure the Y remains a vital, accessible place for all. How You Will Make An Impact
Foster a culture that builds trust, treats all team members with respect, handles conflict constructively, and holds team members accountable while achieving strategic and operational goals. Model inclusive leadership and embrace all dimensions of diversity to build strong teams with diverse skills and perspectives. Hire, coach, and manage direct reports, ensuring alignment with association people practices for all positions within the organizational structure. Be responsible for Strategic Plan metrics, KPIs, and OKRs to meet strategic goals. Implement a goal-based leadership approach (OKR methodology) and ensure the development department supports organizational objectives; conduct Cycle Check-ins and Annual Check-Ins with direct reports, providing coaching and feedback. Develop and oversee engaging program registrations and schedules to attract and retain members. Coordinate advertising and branch facilities to deliver successful events. Use data analytics to evaluate program effectiveness and apply insights to enhance programs and participation. Set and track clear sales goals to drive performance. Ensure staff certifications are current and manage schedules to maintain high standards. Resolve member inquiries promptly to ensure high satisfaction levels. Manage the website and social media to increase program visibility. Provide exceptional customer service at the welcome center to enhance member experiences. Oversee the program budget and allocate resources to achieve financial goals with fiscal responsibility. Ensure program data and registrations are accurate and up-to-date. Identify and address risks related to membership operations and ensure safety protocols are followed. Manage the database to support reliable reporting and informed decision-making. Create and maintain coverage schedules to ensure consistent staff presence and operational efficiency. Lead by example as Cause Driven Leader on Duty or Director on Duty and drive team engagement and service excellence. Represent the membership department on the Impact Team and contribute to strategic planning and decision-making. Act as liaison for key programs to ensure successful implementation and impact. Demonstrate deep understanding of and commitment to the YMCA’s mission in daily operations and strategy. Assist in-center fundraising activities and special events with seamless execution and promotion. Build and maintain strong community relationships to support the YMCA’s mission. Perform additional tasks as needed to support membership department and YMCA operations. What You Bring To The Y
A minimum of three years of management experience. Proven experience in customer service, sales, and marketing, with proficiency in managing a member relations database. Bilingual in Spanish and English is preferred. A strong understanding of basic accounting and finance principles. Action-oriented with a results-focused mindset and a track record of achieving results. Strong communication skills for developing and delivering messages to diverse audiences. Relationship builder who works well with people from all walks of life. Adaptive to change and uncertainty, with the ability to adjust quickly. Innovative thinker who creates better ways for the organization to succeed. Ability to build effective teams and leverage diverse skills and perspectives. Commitment to inclusion and belonging, leveraging differences as strengths. Strategic mindset with the ability to envision and translate future possibilities into actions. Cause-Driven Leader – demonstrates leadership to mobilize resources, build relationships, lead operations, and develop people. Physical Requirements
The role involves frequent movement around the facility, including standing for extended periods, walking, and occasional lifting. You will need to manage and oversee events and program activities, which requires physical agility and alertness. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
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