Jobs via Dice
Network Infrastructure Venue Service Manager
Jobs via Dice, Los Angeles, California, United States, 90079
Overview
Network Infrastructure Venue Service Manager role at Jobs via Dice. Description indicates responsibility for end-to-end venue networking, IPT voice, and circuits, from discovery through live operations and continuous improvement. The SVSM acts as the venue’s resident expert, leads rapid troubleshooting across network, cabling, security, and telephony, and provides people leadership when assigned. What Success Looks Like
Fast, calm incident leadership that drives low MTTR and high first-time fix rates. Flawless event readiness through disciplined planning, rehearsals, and up-to-date documentation. Seamless collaboration with L2/L3 engineers, vendors, and client stakeholders. Healthy, observable networks with actionable telemetry and compliant security postures. Core Responsibilities
Lifecycle Ownership (Discovery – Design – Readiness): Become the single source of truth for the venue\'s network/telecom footprint, including rack elevations, port maps, VLAN/VRF segmentation, IP plans, dependencies, and runbooks. Coordinate and validate LAN/physical surveys; ensure cabling standards and labeling practices are followed to the letter. Align venue designs to program standards (e.g., Zero Trust segmentation, NAC/AAA, Cisco SD-Access) and ensure security and monitoring hooks are in place from day one. Implementation & Cutover Leadership: Orchestrate and, when necessary, hands-on lead rack/stack, cabling, device upgrades, and baseline configurations; ensure acceptance tests and failover drills are completed. Oversee installation, configuration, and testing of Cisco Catalyst switches/APs/firewalls and related platforms; coordinate integration with SD WAN and telephony. Partner with senior engineers to validate design intent (routing, switching, wireless, segmentation) and quality gate changes before go-live. Operations, Incident & Problem Management: Serve as the venue\'s primary incident commander; triage, isolate, and drive cross-technology troubleshooting until restoration; convene war rooms and escalate effectively; mentor L1/L2 responders. Interpret telemetry from Cisco Catalyst Center (DNA Center), ThousandEyes, SIEM/XDR, ISE, and Firepower to detect and prevent service degradations. Run post-incident reviews with clear root cause, corrective actions, and preventive measures tracked to closure. People Leadership & Stakeholder Communication: Lead an on-site venue support team (where assigned); schedule coverage, coach L2 engineers, and foster a blameless, action-oriented culture. Communicate status crisply to venue operations, client stakeholders, and program leadership; translate complex topics into business impact terms. Coordinate vendors and cross-functional partners to meet SLAs/SLOs and event readiness milestones; manage change windows and risk. Documentation, Asset & Change Control: Maintain accurate, living documentation (diagrams, configs, SOPs, procedures) and current asset inventory; enforce rigorous change management with back-out plans and pre/post validation steps. Technical Domains & Tooling
Routing/Switching & Segmentation: VLANs, VRFs, QoS; policy-driven segmentation aligned with Zero Trust. Cisco SD-Access: Network architecture for segmentation, policy enforcement, and automation across venue infrastructure. Wireless: Enterprise Wi-Fi design/optimization and operational oversight (Cisco 9800 & 9100 series). Structured Cabling: Copper/fiber, terminations, testing, labeling, patch panel hygiene. Security & Access: ISE (NAC/AAA), Firepower NGFW, Secure Endpoint/XDR, SIEM integration. Observability & Automation: Cisco Catalyst Center, ThousandEyes, CAIT/CI aligned testing. Telephony: Cloud IP telephony (Webex Calling), endpoint provisioning and call flow readiness. Qualifications & Competencies
Experience: 5+ years in telecommunications, network operations, or service management; event/venue or multi-site environments preferred. Mix of hands-on L2 field work and L3 coordination ideal. Certifications: Cisco certifications (e.g., CCNP/CCIE) strongly preferred. Knowledge: IP, VLANs, routing protocols (OSPF/BGP/EIGRP), wireless design, and network security principles. Tools: Proficiency with Catalyst Center, ThousandEyes, SIEM/XDR, ISE, Firepower; familiarity with Webex Calling. Nice to have: Automation/orchestration exposure (Ansible, Python, Terraform) and hybrid/cloud networking awareness. Capabilities: Organizational excellence, troubleshooting mastery, and effective communication under pressure; customer focus. Pay, Benefits & Work Environment
The pay range for this position is $70.00 - $80.00/hr. Benefits eligibility applies and may depend on job classification and length of employment. Benefits may include medical, dental & vision; life insurance; disability; 401(k); HSA; transportation benefits; PTO/vacation/sick leave; and other programs as applicable. This is a fully onsite position in Los Angeles, CA with event-driven hours and potential travel. On-call participation may be required. Application & Company Info
TEKsystems is an Allegis Group company and an equal opportunity employer. The description includes standard TEKsystems and TEKsystems Global Services information and EEO statements. This posting is anticipated to close on Oct 30, 2025, and may be subject to change.
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Network Infrastructure Venue Service Manager role at Jobs via Dice. Description indicates responsibility for end-to-end venue networking, IPT voice, and circuits, from discovery through live operations and continuous improvement. The SVSM acts as the venue’s resident expert, leads rapid troubleshooting across network, cabling, security, and telephony, and provides people leadership when assigned. What Success Looks Like
Fast, calm incident leadership that drives low MTTR and high first-time fix rates. Flawless event readiness through disciplined planning, rehearsals, and up-to-date documentation. Seamless collaboration with L2/L3 engineers, vendors, and client stakeholders. Healthy, observable networks with actionable telemetry and compliant security postures. Core Responsibilities
Lifecycle Ownership (Discovery – Design – Readiness): Become the single source of truth for the venue\'s network/telecom footprint, including rack elevations, port maps, VLAN/VRF segmentation, IP plans, dependencies, and runbooks. Coordinate and validate LAN/physical surveys; ensure cabling standards and labeling practices are followed to the letter. Align venue designs to program standards (e.g., Zero Trust segmentation, NAC/AAA, Cisco SD-Access) and ensure security and monitoring hooks are in place from day one. Implementation & Cutover Leadership: Orchestrate and, when necessary, hands-on lead rack/stack, cabling, device upgrades, and baseline configurations; ensure acceptance tests and failover drills are completed. Oversee installation, configuration, and testing of Cisco Catalyst switches/APs/firewalls and related platforms; coordinate integration with SD WAN and telephony. Partner with senior engineers to validate design intent (routing, switching, wireless, segmentation) and quality gate changes before go-live. Operations, Incident & Problem Management: Serve as the venue\'s primary incident commander; triage, isolate, and drive cross-technology troubleshooting until restoration; convene war rooms and escalate effectively; mentor L1/L2 responders. Interpret telemetry from Cisco Catalyst Center (DNA Center), ThousandEyes, SIEM/XDR, ISE, and Firepower to detect and prevent service degradations. Run post-incident reviews with clear root cause, corrective actions, and preventive measures tracked to closure. People Leadership & Stakeholder Communication: Lead an on-site venue support team (where assigned); schedule coverage, coach L2 engineers, and foster a blameless, action-oriented culture. Communicate status crisply to venue operations, client stakeholders, and program leadership; translate complex topics into business impact terms. Coordinate vendors and cross-functional partners to meet SLAs/SLOs and event readiness milestones; manage change windows and risk. Documentation, Asset & Change Control: Maintain accurate, living documentation (diagrams, configs, SOPs, procedures) and current asset inventory; enforce rigorous change management with back-out plans and pre/post validation steps. Technical Domains & Tooling
Routing/Switching & Segmentation: VLANs, VRFs, QoS; policy-driven segmentation aligned with Zero Trust. Cisco SD-Access: Network architecture for segmentation, policy enforcement, and automation across venue infrastructure. Wireless: Enterprise Wi-Fi design/optimization and operational oversight (Cisco 9800 & 9100 series). Structured Cabling: Copper/fiber, terminations, testing, labeling, patch panel hygiene. Security & Access: ISE (NAC/AAA), Firepower NGFW, Secure Endpoint/XDR, SIEM integration. Observability & Automation: Cisco Catalyst Center, ThousandEyes, CAIT/CI aligned testing. Telephony: Cloud IP telephony (Webex Calling), endpoint provisioning and call flow readiness. Qualifications & Competencies
Experience: 5+ years in telecommunications, network operations, or service management; event/venue or multi-site environments preferred. Mix of hands-on L2 field work and L3 coordination ideal. Certifications: Cisco certifications (e.g., CCNP/CCIE) strongly preferred. Knowledge: IP, VLANs, routing protocols (OSPF/BGP/EIGRP), wireless design, and network security principles. Tools: Proficiency with Catalyst Center, ThousandEyes, SIEM/XDR, ISE, Firepower; familiarity with Webex Calling. Nice to have: Automation/orchestration exposure (Ansible, Python, Terraform) and hybrid/cloud networking awareness. Capabilities: Organizational excellence, troubleshooting mastery, and effective communication under pressure; customer focus. Pay, Benefits & Work Environment
The pay range for this position is $70.00 - $80.00/hr. Benefits eligibility applies and may depend on job classification and length of employment. Benefits may include medical, dental & vision; life insurance; disability; 401(k); HSA; transportation benefits; PTO/vacation/sick leave; and other programs as applicable. This is a fully onsite position in Los Angeles, CA with event-driven hours and potential travel. On-call participation may be required. Application & Company Info
TEKsystems is an Allegis Group company and an equal opportunity employer. The description includes standard TEKsystems and TEKsystems Global Services information and EEO statements. This posting is anticipated to close on Oct 30, 2025, and may be subject to change.
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