Tech365
IT Support Technician / Systems Engineer (Client-Facing MSP Role)
Tech365, Indianapolis, Indiana, us, 46262
Overview
Tech365 is a growing managed IT services provider that partners with small and medium-sized businesses across a variety of industries. We serve as the outsourced IT department for our clients — managing their infrastructure, supporting their users, and ensuring their systems are secure, stable, and scalable. Our work spans everything from help desk to networking, servers, cloud migrations, and cybersecurity, and we pride ourselves on delivering high-quality service with a personal touch valuing relationships first. Position Overview We are looking for a versatile IT Technician who can handle a wide range of technical responsibilities. This position requires both remote and on-site support for clients, so flexibility, communication skills, and problem-solving ability are key. You’ll be working in a fast-paced environment that involves supporting end users, maintaining networks and servers, troubleshooting complex issues, performing migrations, and taking ownership of client systems. Key Responsibilities
Provide remote and on-site technical support to clients for desktops, servers, networks, and cloud services. Manage and maintain Windows Server, Active Directory, Office 365, and Azure environments. Configure, monitor, and troubleshoot networking devices (firewalls, routers, switches, access points). Implement and manage RMM, backup, and security solutions. Perform system migrations and upgrades (email, servers, networks, etc.). Handle help desk escalations and resolve complex technical issues with minimal supervision. Collaborate with internal team members to ensure client satisfaction and system stability. Document work clearly in ticketing and documentation systems. Participate in an on-call rotation for after-hours or weekend emergencies. Travel to client sites as needed (90% local area, 10% travel). Required Qualifications
3+ years of experience in IT support, preferably in an MSP or client-facing environment. Windows Server / Active Directory / Group Policy Office 365 / Exchange Online / SharePoint / Teams Networking (TCP/IP, DNS, DHCP, VLANs, VPNs) Backup and disaster recovery systems RMM and endpoint security tools Experience supporting end users with hardware, software, and cloud systems. Excellent communication, documentation, and customer service skills. Ability to prioritize and manage multiple tasks in a dynamic environment. Valid driver’s license and reliable transportation (required for client travel). Preferred Qualifications
Microsoft, CompTIA, or Cisco certifications (e.g., MCSA, Network+, Security+, CCNA). Familiarity with scripting or automation. Experience with cloud migrations and hybrid environments. Prior experience working with RMM systems. Work Schedule & Flexibility
Primarily business hours (Monday - Friday). Must be willing to work evenings/weekends when for scheduled tasks or to address priority client issues. Travel to client locations as needed. What We Offer
Competitive salary based on experience. Mileage reimbursement for client travel. Paid time off and holidays. Ongoing professional development and certification support. A supportive, collaborative team environment that values initiative and ownership. A small business environment where our impact is felt by many on a daily basis.
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Tech365 is a growing managed IT services provider that partners with small and medium-sized businesses across a variety of industries. We serve as the outsourced IT department for our clients — managing their infrastructure, supporting their users, and ensuring their systems are secure, stable, and scalable. Our work spans everything from help desk to networking, servers, cloud migrations, and cybersecurity, and we pride ourselves on delivering high-quality service with a personal touch valuing relationships first. Position Overview We are looking for a versatile IT Technician who can handle a wide range of technical responsibilities. This position requires both remote and on-site support for clients, so flexibility, communication skills, and problem-solving ability are key. You’ll be working in a fast-paced environment that involves supporting end users, maintaining networks and servers, troubleshooting complex issues, performing migrations, and taking ownership of client systems. Key Responsibilities
Provide remote and on-site technical support to clients for desktops, servers, networks, and cloud services. Manage and maintain Windows Server, Active Directory, Office 365, and Azure environments. Configure, monitor, and troubleshoot networking devices (firewalls, routers, switches, access points). Implement and manage RMM, backup, and security solutions. Perform system migrations and upgrades (email, servers, networks, etc.). Handle help desk escalations and resolve complex technical issues with minimal supervision. Collaborate with internal team members to ensure client satisfaction and system stability. Document work clearly in ticketing and documentation systems. Participate in an on-call rotation for after-hours or weekend emergencies. Travel to client sites as needed (90% local area, 10% travel). Required Qualifications
3+ years of experience in IT support, preferably in an MSP or client-facing environment. Windows Server / Active Directory / Group Policy Office 365 / Exchange Online / SharePoint / Teams Networking (TCP/IP, DNS, DHCP, VLANs, VPNs) Backup and disaster recovery systems RMM and endpoint security tools Experience supporting end users with hardware, software, and cloud systems. Excellent communication, documentation, and customer service skills. Ability to prioritize and manage multiple tasks in a dynamic environment. Valid driver’s license and reliable transportation (required for client travel). Preferred Qualifications
Microsoft, CompTIA, or Cisco certifications (e.g., MCSA, Network+, Security+, CCNA). Familiarity with scripting or automation. Experience with cloud migrations and hybrid environments. Prior experience working with RMM systems. Work Schedule & Flexibility
Primarily business hours (Monday - Friday). Must be willing to work evenings/weekends when for scheduled tasks or to address priority client issues. Travel to client locations as needed. What We Offer
Competitive salary based on experience. Mileage reimbursement for client travel. Paid time off and holidays. Ongoing professional development and certification support. A supportive, collaborative team environment that values initiative and ownership. A small business environment where our impact is felt by many on a daily basis.
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