AccruePartners
Overview
THE TEAM YOU WILL BE JOINING A collaborative IT operations team committed to supporting employees across all departments. You’ll join a customer-focused environment where solving technical challenges, enabling productivity, and maintaining reliable systems are top priorities. The team values strong communication, continuous learning, and providing excellent end-user support in a growing organization. Location
Hybrid/Onsite – South Charlotte What You Will Do
Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID Troubleshoot basic networking issues including LAN/WAN, Wi-Fi, printers, IP conflicts, and VPN setup Configure and maintain laptops, desktops, peripherals, and mobile devices Oversee new hire onboarding, including device imaging, email setup, and permissions/access Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel Install, configure, and support software applications Document incidents, processes, and knowledge base articles to improve team efficiency Deliver responsive, high-quality customer service in a fast-paced environment What You Will Qualify
1–3 years of IT support experience (help desk, service desk, or desktop support) Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint) Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN) Experience with a ticketing system and troubleshooting end-user issues Job Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Staffing and Recruiting What They Offer You
A hybrid/onsite work environment with opportunities for hands-on technical growth Exposure to Microsoft 365, networking, and security tools in a fast-paced IT setting A supportive culture that emphasizes professional development and teamwork The chance to directly impact daily operations and employee experience
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THE TEAM YOU WILL BE JOINING A collaborative IT operations team committed to supporting employees across all departments. You’ll join a customer-focused environment where solving technical challenges, enabling productivity, and maintaining reliable systems are top priorities. The team values strong communication, continuous learning, and providing excellent end-user support in a growing organization. Location
Hybrid/Onsite – South Charlotte What You Will Do
Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID Troubleshoot basic networking issues including LAN/WAN, Wi-Fi, printers, IP conflicts, and VPN setup Configure and maintain laptops, desktops, peripherals, and mobile devices Oversee new hire onboarding, including device imaging, email setup, and permissions/access Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel Install, configure, and support software applications Document incidents, processes, and knowledge base articles to improve team efficiency Deliver responsive, high-quality customer service in a fast-paced environment What You Will Qualify
1–3 years of IT support experience (help desk, service desk, or desktop support) Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint) Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN) Experience with a ticketing system and troubleshooting end-user issues Job Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Staffing and Recruiting What They Offer You
A hybrid/onsite work environment with opportunities for hands-on technical growth Exposure to Microsoft 365, networking, and security tools in a fast-paced IT setting A supportive culture that emphasizes professional development and teamwork The chance to directly impact daily operations and employee experience
#J-18808-Ljbffr