American Alarm and Communications, Inc.
Installation Supervisor – Electrical / Fire Alarm Systems
American Alarm and Communications, Inc., Weymouth, Massachusetts, us, 02188
Overview
Installation Supervisor – Fire Alarm Systems at American Alarm and Communications, Inc. The role includes directing the installation department, supervising technicians, and ensuring high-quality service and safety standards. Responsibilities
Direct supervision of installation staff and support office team. Prepare work schedules, expedite workflow, and oversee daily technician dispatching. Ensure service and installation teams are properly staffed to cover vacations and absenteeism. Report operational metrics to the Regional Operations Manager; recommend improvements. Manage on-call schedules and after-hours support. Oversee technician performance including technical accuracy, customer interaction, and policy compliance. Manage customer complaints and implement corrective actions as needed. Delegate assignments, empower staff with authority, set clear expectations, and recognize performance. Responsible for employee training, performance reviews, and disciplinary actions; liaise with HR and management. Maintain detailed records for all SROs (Service Repair Orders) and incident reports. Coordinate with technicians to ensure efficient scheduling and customer satisfaction. Approve timecards, manage overtime, and oversee payroll input for technical teams. Review all SROs to ensure accurate billing for chargeable service calls. Identify and resolve troublesome accounts and escalations. Build working relationships with sales staff to support business goals. Provide exceptional support to Key Accounts and clients. Assist with developing company policies, procedures, and customer service standards. Ensure compliance with local police and fire department regulations and industry standards. Answer technical questions from office staff to support field operations. Prepare quotes for deficiencies based on NFPA inspections. Research and recommend training opportunities for staff and technicians. Maintain regular attendance and adhere to scheduled work hours. Perform other duties as assigned. Required Experience
5–10 years experience in a technical role, preferably with a Class D Systems Technician License or electrical apprenticeship. Minimum 2 years in a supervisor or team lead role, preferably in the electrical or alarm systems industry. Licenses / Certifications
NICET III Certification (preferred) Class D Systems Technician License (strongly preferred) Familiarity with Notifier Verifier Tools and Notifier Fire Alarm Systems Education and Technical Skills
Bachelor’s degree or equivalent work experience. Experience with Notifier programming and products. Highly proficient in Microsoft Outlook, Excel, and Word. Ability to manage multiple tasks simultaneously and work in a team-oriented environment. Physical Activities / Requirements
Manual dexterity and sitting are required for computer-based responsibilities. Ability to operate all job-related office equipment. Ability to communicate via telephone and work in virtual teams. Ability to work in a dynamic environment. Ability to work in a traditional professional office setting. Ability to lift 5-10 lb. Our Mission & Values
Seize our moment to help save lives and property with systematic excellence. Use of the Four Way Test in fulfilling duties: Is it the Truth? Is it Fair to all concerned? Will it build Goodwill and Better Friendships? Will it be Beneficial to all concerned? Equal Employment Opportunity
American Alarm and Communications, Inc. complies with the Americans with Disabilities Act (ADA) and state disability laws. We do not discriminate against qualified individuals with a disability in any phase of the employment relationship. Equal Employment Opportunity Statement: American Alarm and Communications, Inc. is committed to nondiscrimination and equal opportunity for all employees and qualified applicants regardless of race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation. Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology Industries: Security and Investigations
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Installation Supervisor – Fire Alarm Systems at American Alarm and Communications, Inc. The role includes directing the installation department, supervising technicians, and ensuring high-quality service and safety standards. Responsibilities
Direct supervision of installation staff and support office team. Prepare work schedules, expedite workflow, and oversee daily technician dispatching. Ensure service and installation teams are properly staffed to cover vacations and absenteeism. Report operational metrics to the Regional Operations Manager; recommend improvements. Manage on-call schedules and after-hours support. Oversee technician performance including technical accuracy, customer interaction, and policy compliance. Manage customer complaints and implement corrective actions as needed. Delegate assignments, empower staff with authority, set clear expectations, and recognize performance. Responsible for employee training, performance reviews, and disciplinary actions; liaise with HR and management. Maintain detailed records for all SROs (Service Repair Orders) and incident reports. Coordinate with technicians to ensure efficient scheduling and customer satisfaction. Approve timecards, manage overtime, and oversee payroll input for technical teams. Review all SROs to ensure accurate billing for chargeable service calls. Identify and resolve troublesome accounts and escalations. Build working relationships with sales staff to support business goals. Provide exceptional support to Key Accounts and clients. Assist with developing company policies, procedures, and customer service standards. Ensure compliance with local police and fire department regulations and industry standards. Answer technical questions from office staff to support field operations. Prepare quotes for deficiencies based on NFPA inspections. Research and recommend training opportunities for staff and technicians. Maintain regular attendance and adhere to scheduled work hours. Perform other duties as assigned. Required Experience
5–10 years experience in a technical role, preferably with a Class D Systems Technician License or electrical apprenticeship. Minimum 2 years in a supervisor or team lead role, preferably in the electrical or alarm systems industry. Licenses / Certifications
NICET III Certification (preferred) Class D Systems Technician License (strongly preferred) Familiarity with Notifier Verifier Tools and Notifier Fire Alarm Systems Education and Technical Skills
Bachelor’s degree or equivalent work experience. Experience with Notifier programming and products. Highly proficient in Microsoft Outlook, Excel, and Word. Ability to manage multiple tasks simultaneously and work in a team-oriented environment. Physical Activities / Requirements
Manual dexterity and sitting are required for computer-based responsibilities. Ability to operate all job-related office equipment. Ability to communicate via telephone and work in virtual teams. Ability to work in a dynamic environment. Ability to work in a traditional professional office setting. Ability to lift 5-10 lb. Our Mission & Values
Seize our moment to help save lives and property with systematic excellence. Use of the Four Way Test in fulfilling duties: Is it the Truth? Is it Fair to all concerned? Will it build Goodwill and Better Friendships? Will it be Beneficial to all concerned? Equal Employment Opportunity
American Alarm and Communications, Inc. complies with the Americans with Disabilities Act (ADA) and state disability laws. We do not discriminate against qualified individuals with a disability in any phase of the employment relationship. Equal Employment Opportunity Statement: American Alarm and Communications, Inc. is committed to nondiscrimination and equal opportunity for all employees and qualified applicants regardless of race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation. Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology Industries: Security and Investigations
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