New England Safety Systems, Inc
Security Systems Manager - Fire Alarm & Security Systems
New England Safety Systems, Inc, Brockton, Massachusetts, United States, 02411
Overview
Security Systems Service Manager - Fire Alarm & Security Systems at New England Safety Systems, Inc. Taunton, MA. Hands-on service management role leading field service operations, with involvement in fieldwork for escalated service calls, complex deficiencies, or troubleshooting. Responsibilities
Lead and supervise field service technicians across multiple job sites Oversee and support service and inspection coordinators Review service requests, schedule dispatches, and oversee workload distribution Oversee system inspections, testing, troubleshooting, and repair as needed Ensure all work complies with NEC, NFPA, state, and local codes Communicate with clients on deficiencies, quotes, and contract recommendations Coordinate with the estimating team on parts, scopes, and timelines Train and mentor technicians on service protocols and equipment standards Maintain documentation of service calls, inspections, and repairs in CRM Qualifications
3–5+ years of experience in fire alarm, security, or low-voltage service Ability to lead and coordinate service crews across territories Proficiency with troubleshooting fire panels, CCTV, access, and burglar systems Clean driving record and ability to pass background/drug screening Strong organizational and customer-facing communication skills Bonuses
NICET certifications Valid Class D Electrician License or Journeyman Electrician License (NH/MA/ME/CT preferred) Liciense in multiple New England states is a major plus Experience with Eagle Eye, Brivo, PTI Experience quoting deficiencies and building service proposals Background with Honeywell, Silent Knight, Notifier, or similar Fire Alarm systems Familiarity with inspection report generation or CRM documentation Compensation & Benefits
401(k) with company match Medical, Dental, and Vision insurance Paid vacation, holidays, and sick time Stable year-round work with a respected regional company Leadership role with long-term advancement potential Ready to join a company that supports its employees? Apply now and join a team that values technical skill, team leadership, and customer trust. Company Description: New England Safety Systems Inc. in Taunton, Massachusetts was established in 2005 as a full-service commercial, residential, and industrial fire and burglar alarm installation company. 2025 marks our 20th year in business as a privately owned, family-operated company. We offer design, installation, maintenance, and repair of safety, security, and fire protection systems for commercial and industrial companies. Our philosophy is to treat our employees with respect and build long-term relationships with customers based on trust and service. We offer systems for security, fire, access control, video surveillance, 24/7 UL-listed central station monitoring, and all electrical needs.
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Security Systems Service Manager - Fire Alarm & Security Systems at New England Safety Systems, Inc. Taunton, MA. Hands-on service management role leading field service operations, with involvement in fieldwork for escalated service calls, complex deficiencies, or troubleshooting. Responsibilities
Lead and supervise field service technicians across multiple job sites Oversee and support service and inspection coordinators Review service requests, schedule dispatches, and oversee workload distribution Oversee system inspections, testing, troubleshooting, and repair as needed Ensure all work complies with NEC, NFPA, state, and local codes Communicate with clients on deficiencies, quotes, and contract recommendations Coordinate with the estimating team on parts, scopes, and timelines Train and mentor technicians on service protocols and equipment standards Maintain documentation of service calls, inspections, and repairs in CRM Qualifications
3–5+ years of experience in fire alarm, security, or low-voltage service Ability to lead and coordinate service crews across territories Proficiency with troubleshooting fire panels, CCTV, access, and burglar systems Clean driving record and ability to pass background/drug screening Strong organizational and customer-facing communication skills Bonuses
NICET certifications Valid Class D Electrician License or Journeyman Electrician License (NH/MA/ME/CT preferred) Liciense in multiple New England states is a major plus Experience with Eagle Eye, Brivo, PTI Experience quoting deficiencies and building service proposals Background with Honeywell, Silent Knight, Notifier, or similar Fire Alarm systems Familiarity with inspection report generation or CRM documentation Compensation & Benefits
401(k) with company match Medical, Dental, and Vision insurance Paid vacation, holidays, and sick time Stable year-round work with a respected regional company Leadership role with long-term advancement potential Ready to join a company that supports its employees? Apply now and join a team that values technical skill, team leadership, and customer trust. Company Description: New England Safety Systems Inc. in Taunton, Massachusetts was established in 2005 as a full-service commercial, residential, and industrial fire and burglar alarm installation company. 2025 marks our 20th year in business as a privately owned, family-operated company. We offer design, installation, maintenance, and repair of safety, security, and fire protection systems for commercial and industrial companies. Our philosophy is to treat our employees with respect and build long-term relationships with customers based on trust and service. We offer systems for security, fire, access control, video surveillance, 24/7 UL-listed central station monitoring, and all electrical needs.
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