Westchester Medical Center Health Network
Patient Liaison
Westchester Medical Center Health Network, Valhalla, New York, United States, 10595
Overview
Join to apply for the
Patient Liaison
role at
Westchester Medical Center Health Network . Job Summary
The Patient Liaison provides a variety of clerical and support functions for the Radiology Department at Westchester Medical Center. Duties include patient scheduling, collecting and entering patient demographics, directing incoming calls, and maintaining Radiology's central filing system utilizing the Radiology Information Management System (RIS), Picture Archiving and Communication System (PACS), and other related software. The Patient Liaison must possess understanding of patient registration, insurance verification and admission notification processes. Responsibilities
Interview the patient/patient representative for Direct Admissions, Outpatient services, Ambulatory surgery, Minor surgery and/or procedures performed in all ancillary departments and direct patients to appropriate departments. Schedule appointments for various radiology departments with consideration to type of exam and preparation required. Update and maintain electronic mail calendar for scheduled procedures. Perform correct and accurate data entry of patient demographic information and medical insurance. Review registration data for accuracy and ensure delinquent data is addressed as part of quality assurance. Notify insurance companies of Inpatient Admissions/Outpatient services at the hospital. Obtain and witness signatures for insurance assignments and guarantor statements. Print and distribute Admission/Registration forms, face sheets, labels, and NY state and Federally mandated forms to patients or nursing units as appropriate. Enter and update patient information in a timely manner; identify and register patients of all age groups (neonates to geriatrics). Collect all required payments at point of service; process and submit payments for posting to the Financial Counselor. Preregister and register patients via Cerner and Fuji RIS system; complete work queues/lists to assist patient accounting with prompt and accurate billing. Obtain and verify patient insurance authorizations; update Cerner and radiology information systems to ensure accurate information for patients, staff, physicians, exams and reports. Enter and retrieve radiology records and data using RIS in conjunction with PACS and related systems. Assist Radiologists with contacting referring physicians and patients regarding scheduling procedures. Provide phone coverage for Imaging Center and handle messages; retrieve messages from general and personal mailboxes and follow up on radiology lab-work and authorizations as needed. Review all incoming orders through Cerner queues, manually push orders into radiology information system and confirm appointments to be scheduled. Contact scheduled patients to confirm appointments and follow up on missed appointments to reschedule as needed. Responsible for MRI safety prescreening, gathering prior surgical reports for MRI clearance; assist with reports or CD requests and retrieve/print studies as requested by physicians, patients, and hospital staff. Know and provide various patient preps for CT/MRI/US/PET studies. Complete all assigned online courses and attend department trainings as required by the Health System. Direct and/or escort patients to areas where they will receive services; maintain a quiet, calm, and professional office environment. Handle answering telephones promptly, efficiently and professionally. Perform other duties as assigned. Qualifications/Requirements
Experience: Minimum of 2 years Healthcare experience, preferred. Knowledge of medical terminology, preferred. Medical insurance experience, preferred. Education: High School diploma or GED, required. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care Get notified about new Patient Liaison jobs in Valhalla, NY.
#J-18808-Ljbffr
Join to apply for the
Patient Liaison
role at
Westchester Medical Center Health Network . Job Summary
The Patient Liaison provides a variety of clerical and support functions for the Radiology Department at Westchester Medical Center. Duties include patient scheduling, collecting and entering patient demographics, directing incoming calls, and maintaining Radiology's central filing system utilizing the Radiology Information Management System (RIS), Picture Archiving and Communication System (PACS), and other related software. The Patient Liaison must possess understanding of patient registration, insurance verification and admission notification processes. Responsibilities
Interview the patient/patient representative for Direct Admissions, Outpatient services, Ambulatory surgery, Minor surgery and/or procedures performed in all ancillary departments and direct patients to appropriate departments. Schedule appointments for various radiology departments with consideration to type of exam and preparation required. Update and maintain electronic mail calendar for scheduled procedures. Perform correct and accurate data entry of patient demographic information and medical insurance. Review registration data for accuracy and ensure delinquent data is addressed as part of quality assurance. Notify insurance companies of Inpatient Admissions/Outpatient services at the hospital. Obtain and witness signatures for insurance assignments and guarantor statements. Print and distribute Admission/Registration forms, face sheets, labels, and NY state and Federally mandated forms to patients or nursing units as appropriate. Enter and update patient information in a timely manner; identify and register patients of all age groups (neonates to geriatrics). Collect all required payments at point of service; process and submit payments for posting to the Financial Counselor. Preregister and register patients via Cerner and Fuji RIS system; complete work queues/lists to assist patient accounting with prompt and accurate billing. Obtain and verify patient insurance authorizations; update Cerner and radiology information systems to ensure accurate information for patients, staff, physicians, exams and reports. Enter and retrieve radiology records and data using RIS in conjunction with PACS and related systems. Assist Radiologists with contacting referring physicians and patients regarding scheduling procedures. Provide phone coverage for Imaging Center and handle messages; retrieve messages from general and personal mailboxes and follow up on radiology lab-work and authorizations as needed. Review all incoming orders through Cerner queues, manually push orders into radiology information system and confirm appointments to be scheduled. Contact scheduled patients to confirm appointments and follow up on missed appointments to reschedule as needed. Responsible for MRI safety prescreening, gathering prior surgical reports for MRI clearance; assist with reports or CD requests and retrieve/print studies as requested by physicians, patients, and hospital staff. Know and provide various patient preps for CT/MRI/US/PET studies. Complete all assigned online courses and attend department trainings as required by the Health System. Direct and/or escort patients to areas where they will receive services; maintain a quiet, calm, and professional office environment. Handle answering telephones promptly, efficiently and professionally. Perform other duties as assigned. Qualifications/Requirements
Experience: Minimum of 2 years Healthcare experience, preferred. Knowledge of medical terminology, preferred. Medical insurance experience, preferred. Education: High School diploma or GED, required. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care Get notified about new Patient Liaison jobs in Valhalla, NY.
#J-18808-Ljbffr