OSU-OKC
Overview
Join to apply for the
Assistant Director of Student Success
role at
OSU-OKC . Campus:
OSU-Oklahoma City Contact: Abbey Hardin, abbey.hardin@okstate.edu Work Schedule: Monday – Friday, occasionally includes some evenings and weekends. Appointment Length: Regular Continuous/Until Further Notice Hiring Range: $41,350 - $45,000 Special Instructions to Applicants: Resume and cover letter are required for full consideration. Job Summary
The Assistant Director of Student Success is responsible for managing all aspects of student accessibility services, oversight of the Academic and Financial Success Coaching programs, coordinating outreach including workshops, class visits, and marketing for the SSOC, and oversight of the Dropout Detective retention tool. They are also responsible for cultivating and maintaining effective relations with campus and community partners and creating engagement strategies for all students. This position provides individualized support to students and supports their retention and graduation. Essential Job Functions
Provides leadership in the development and advancement of OSU-OKC's strategic student accessibility services goals, including retaining and graduating those students. Develops and implements policies and procedures related to student accessibility needs and requirements; communicates these policies to internal and external colleagues and university partners. Collaborates with all segments of the university community to manage student accessibility services and related operations and initiatives. Develops training to engage the campus community in providing equal access to students with disabilities, and in retention practices and outcomes. Manages student accessibility accommodation processes, including intake, determination of appropriate accommodations, notification letters, and documentation maintenance. Manages rentals of accessibility technologies to students. Trains students on the function and use of assistive technology. Oversees Student Accessibility Services and SSOC publications, marketing materials, and webpages. Oversees, guides, and trains the Academic and Financial Success Coaching team. Assists Academic Success Coaches with student contacts and meetings on early alerts and other retention strategies. Provides direction and oversight on the Dropout Detective retention tool. Coordinates all workshops, class visits, and outreach of the SSOC and Student Accessibility Services. Provides coaching, support, and referrals to students to promote persistence and completion of academic goals. Administers annual surveys to students, faculty, and staff on Student Accessibility Services and SSOC experiences to inform campus and departmental strategies. Prepares semester and annual data reports on Student Accessibility Services and SSOC. Identifies areas for improvement and implements solutions through continuous process improvement strategies. Participates actively on campus committees. Completes mandatory training and participates in a minimum of two professional development trainings each year. Performs other duties as assigned. Required Qualifications
Bachelor's degree in education, counseling, social work, psychology, or related field (degree must be conferred on or before start date). Minimum of two to three years progressively responsible work experience in related field. Minimum of two years of supervisory experience or related positions. Experience in a fast-paced, customer-service rich environment. Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision. Knowledge, Skills, And Abilities
Knowledge and experience serving students with disabilities in a postsecondary/higher education setting. Ability to handle multiple tasks and prioritize with high accuracy and attention to detail. Strong interpersonal skills and ability to communicate diplomatically and effectively, both verbally and in writing, with students, faculty, staff, and community partners. High initiative to work independently and in team settings. Familiarity with office technologies (Microsoft Office Suite, etc.). Ability to interpret quantitative and qualitative data and extract meaningful themes. Coordination, planning, and organizational skills. Ability to thrive in a fast-paced, dynamic environment. Passion for assisting customers and representing OSU-OKC and OSU brand with professionalism. Demonstrated ethical and professional behavior. Preferred Qualifications
Master’s degree in education, counseling, social work, psychology, or related field. Experience with retention work, advisement, and accessibility services operations in higher education. Experience with retention issues and support strategies in higher education. Certifications, Registrations, And/or Licenses
Current status as a Certified Rehabilitation Counselor (CRC) in good standing. Working Conditions
Must be able to work flexible hours, including some nights and weekends. Office environment with significant public contact, in person, by telephone, via email, and on various platforms. Ability to attend off-campus events as needed. Duties require extended periods of sitting, talking, and listening; extensive use of computers, telephones, and other office equipment. May require lifting up to 25 lbs. and sometimes more with two-person lift. Ability to travel between campus buildings.
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Join to apply for the
Assistant Director of Student Success
role at
OSU-OKC . Campus:
OSU-Oklahoma City Contact: Abbey Hardin, abbey.hardin@okstate.edu Work Schedule: Monday – Friday, occasionally includes some evenings and weekends. Appointment Length: Regular Continuous/Until Further Notice Hiring Range: $41,350 - $45,000 Special Instructions to Applicants: Resume and cover letter are required for full consideration. Job Summary
The Assistant Director of Student Success is responsible for managing all aspects of student accessibility services, oversight of the Academic and Financial Success Coaching programs, coordinating outreach including workshops, class visits, and marketing for the SSOC, and oversight of the Dropout Detective retention tool. They are also responsible for cultivating and maintaining effective relations with campus and community partners and creating engagement strategies for all students. This position provides individualized support to students and supports their retention and graduation. Essential Job Functions
Provides leadership in the development and advancement of OSU-OKC's strategic student accessibility services goals, including retaining and graduating those students. Develops and implements policies and procedures related to student accessibility needs and requirements; communicates these policies to internal and external colleagues and university partners. Collaborates with all segments of the university community to manage student accessibility services and related operations and initiatives. Develops training to engage the campus community in providing equal access to students with disabilities, and in retention practices and outcomes. Manages student accessibility accommodation processes, including intake, determination of appropriate accommodations, notification letters, and documentation maintenance. Manages rentals of accessibility technologies to students. Trains students on the function and use of assistive technology. Oversees Student Accessibility Services and SSOC publications, marketing materials, and webpages. Oversees, guides, and trains the Academic and Financial Success Coaching team. Assists Academic Success Coaches with student contacts and meetings on early alerts and other retention strategies. Provides direction and oversight on the Dropout Detective retention tool. Coordinates all workshops, class visits, and outreach of the SSOC and Student Accessibility Services. Provides coaching, support, and referrals to students to promote persistence and completion of academic goals. Administers annual surveys to students, faculty, and staff on Student Accessibility Services and SSOC experiences to inform campus and departmental strategies. Prepares semester and annual data reports on Student Accessibility Services and SSOC. Identifies areas for improvement and implements solutions through continuous process improvement strategies. Participates actively on campus committees. Completes mandatory training and participates in a minimum of two professional development trainings each year. Performs other duties as assigned. Required Qualifications
Bachelor's degree in education, counseling, social work, psychology, or related field (degree must be conferred on or before start date). Minimum of two to three years progressively responsible work experience in related field. Minimum of two years of supervisory experience or related positions. Experience in a fast-paced, customer-service rich environment. Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision. Knowledge, Skills, And Abilities
Knowledge and experience serving students with disabilities in a postsecondary/higher education setting. Ability to handle multiple tasks and prioritize with high accuracy and attention to detail. Strong interpersonal skills and ability to communicate diplomatically and effectively, both verbally and in writing, with students, faculty, staff, and community partners. High initiative to work independently and in team settings. Familiarity with office technologies (Microsoft Office Suite, etc.). Ability to interpret quantitative and qualitative data and extract meaningful themes. Coordination, planning, and organizational skills. Ability to thrive in a fast-paced, dynamic environment. Passion for assisting customers and representing OSU-OKC and OSU brand with professionalism. Demonstrated ethical and professional behavior. Preferred Qualifications
Master’s degree in education, counseling, social work, psychology, or related field. Experience with retention work, advisement, and accessibility services operations in higher education. Experience with retention issues and support strategies in higher education. Certifications, Registrations, And/or Licenses
Current status as a Certified Rehabilitation Counselor (CRC) in good standing. Working Conditions
Must be able to work flexible hours, including some nights and weekends. Office environment with significant public contact, in person, by telephone, via email, and on various platforms. Ability to attend off-campus events as needed. Duties require extended periods of sitting, talking, and listening; extensive use of computers, telephones, and other office equipment. May require lifting up to 25 lbs. and sometimes more with two-person lift. Ability to travel between campus buildings.
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