ST Engineering MRAS
Lead Product Support Engineer
ST Engineering MRAS, Middle River, Maryland, United States, 21220
Join to apply for the
Lead Product Support Engineer
role at
ST Engineering MRAS
2 weeks ago Be among the first 25 applicants
Join to apply for the
Lead Product Support Engineer
role at
ST Engineering MRAS
Who YOU Are And What YOU Can Become As the Lead Product Support Engineer (PSE), you will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, to ensure customer operational success and maintain fleet reliability and product safety of flight. You will have the opportunity to build and leverage multiple skill sets including technical support, troubleshooting, technical writing, and communication with customers and partners from around the world, as well as hardware ownership to support current and next generation products.
What YOU Will Do To provide technical support for the use, maintenance, and repair of advanced composites, metallic components and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills. Key responsibilities of a Lead PSE include the following:
Provide timely technical support for the repair, maintenance, and operation of our hardware to customers
Identify, monitor and drive resolution of top in-service issues for assigned customers and/or hardware consistent with technical and business objectives of the nacelle project/program
Participate in root cause and corrective action investigations for events occurring on fielded hardware in the fleet
Deliver timely and accurate containment plans for in-service issues and work with the wider Product Engineering team to develop long-term design solutions
Prepare presentations and conduct periodic reviews to communicate status of ongoing field technical issues and resolution plans for internal and external customers
Provide closure to failure investigations and reporting to the customers and regulatory agencies, as needed
Assist in establishing nacelle component reliability metrics and maintenance costs and support action plans to meet or exceed established goals
Work with airlines, overhaul shops, and suppliers to gather data to reduce cost of ownership, identify repair opportunities and implement maintenance manual improvements
Participate on teams assigned to address in-service problems and to provide continuous product improvement and value for our customers
Collaborate with Technical Publications team to ensure the accuracy and completeness of MRAS technical publications and instructions for continued airworthiness
Participate as a presenter in technical, program, and customer reviews or conferences
Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures
What YOU Must Bring To Succeed
The candidate must have a Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university. In lieu of Bachelor’s degree, candidate must have a combined education/equivalent relevant industry work experience.
A minimum of 5 years of experience in an engineering or technical customer support position is required
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Desired Characteristics
Ability to guide and influence others
In-depth understanding of nacelle hardware, the aviation industry and engineering technology and tools
Excellent written and oral communication skills
Demonstrated ability to analyze and resolve problems
Strong interpersonal and leadership skills
Ability to work in and lead cross-functional teams
Strong problem solving, negotiating, and conflict resolution skills
Ability to work independently or as part of a team within a dynamic environment
Ability to interface effectively with all levels of the organization and external customers
Strong project management skills
At ST Engineering, we offer
great rewards ,
competitive pay ,
career advancement
and
growth opportunities .
Estimate salary range for this role: $92,000 to $138,100 per year. ST Engineering considers several factors with extending job offers, including but not limited to candidates’ key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.
ST Engineering - MRAS Benefits As a full-time employee of ST Engineering- MRAS, you are eligible for our benefits package including:
Medical, Dental, and Vision coverage starting from start date
Health Flexible Spending Accounts
Free Onsite Gym with weekly fitness classes
Immediate 401k vesting
Educational Assistance
Life Insurance
Paid Time off (Permissive for exempt staff)
Employment Notice: Background and Drug Screening Requirements
As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.
It takes diverse talent to solve real-world problems. ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed.
We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds.
So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.
ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571-771-0101, or by email at stena.careers@stengg.us.
Senioritty level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at ST Engineering MRAS by 2x
Get notified about new Product Support Engineer jobs in
Middle River, MD .
#J-18808-Ljbffr
Lead Product Support Engineer
role at
ST Engineering MRAS
2 weeks ago Be among the first 25 applicants
Join to apply for the
Lead Product Support Engineer
role at
ST Engineering MRAS
Who YOU Are And What YOU Can Become As the Lead Product Support Engineer (PSE), you will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, to ensure customer operational success and maintain fleet reliability and product safety of flight. You will have the opportunity to build and leverage multiple skill sets including technical support, troubleshooting, technical writing, and communication with customers and partners from around the world, as well as hardware ownership to support current and next generation products.
What YOU Will Do To provide technical support for the use, maintenance, and repair of advanced composites, metallic components and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills. Key responsibilities of a Lead PSE include the following:
Provide timely technical support for the repair, maintenance, and operation of our hardware to customers
Identify, monitor and drive resolution of top in-service issues for assigned customers and/or hardware consistent with technical and business objectives of the nacelle project/program
Participate in root cause and corrective action investigations for events occurring on fielded hardware in the fleet
Deliver timely and accurate containment plans for in-service issues and work with the wider Product Engineering team to develop long-term design solutions
Prepare presentations and conduct periodic reviews to communicate status of ongoing field technical issues and resolution plans for internal and external customers
Provide closure to failure investigations and reporting to the customers and regulatory agencies, as needed
Assist in establishing nacelle component reliability metrics and maintenance costs and support action plans to meet or exceed established goals
Work with airlines, overhaul shops, and suppliers to gather data to reduce cost of ownership, identify repair opportunities and implement maintenance manual improvements
Participate on teams assigned to address in-service problems and to provide continuous product improvement and value for our customers
Collaborate with Technical Publications team to ensure the accuracy and completeness of MRAS technical publications and instructions for continued airworthiness
Participate as a presenter in technical, program, and customer reviews or conferences
Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures
What YOU Must Bring To Succeed
The candidate must have a Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university. In lieu of Bachelor’s degree, candidate must have a combined education/equivalent relevant industry work experience.
A minimum of 5 years of experience in an engineering or technical customer support position is required
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Desired Characteristics
Ability to guide and influence others
In-depth understanding of nacelle hardware, the aviation industry and engineering technology and tools
Excellent written and oral communication skills
Demonstrated ability to analyze and resolve problems
Strong interpersonal and leadership skills
Ability to work in and lead cross-functional teams
Strong problem solving, negotiating, and conflict resolution skills
Ability to work independently or as part of a team within a dynamic environment
Ability to interface effectively with all levels of the organization and external customers
Strong project management skills
At ST Engineering, we offer
great rewards ,
competitive pay ,
career advancement
and
growth opportunities .
Estimate salary range for this role: $92,000 to $138,100 per year. ST Engineering considers several factors with extending job offers, including but not limited to candidates’ key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.
ST Engineering - MRAS Benefits As a full-time employee of ST Engineering- MRAS, you are eligible for our benefits package including:
Medical, Dental, and Vision coverage starting from start date
Health Flexible Spending Accounts
Free Onsite Gym with weekly fitness classes
Immediate 401k vesting
Educational Assistance
Life Insurance
Paid Time off (Permissive for exempt staff)
Employment Notice: Background and Drug Screening Requirements
As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.
It takes diverse talent to solve real-world problems. ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed.
We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds.
So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.
ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571-771-0101, or by email at stena.careers@stengg.us.
Senioritty level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at ST Engineering MRAS by 2x
Get notified about new Product Support Engineer jobs in
Middle River, MD .
#J-18808-Ljbffr