University of Denver
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Financial Aid Advisor
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University of Denver . The Enrollment Division at the University of Denver, which consists of Undergraduate Admission and Financial Aid, seeks to attract and enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. The Undergraduate Admission team recognizes education as a means of transformation, with a vision to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities. The Financial Aid Office is dedicated to serving and educating students, families, colleagues, and the community through the financial aid process from pre-enrollment to program completion. Position Summary The Financial Aid Advisor (FAA) develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. The FAA provides professional advising services, which includes explaining need analysis and the steps required to complete financial aid processes, conducting file reviews to ensure aid is awarded in compliance with regulations and policies, resolving discrepancies in a timely manner, and effectively communicating information to students and their families. Essential Functions Provide professional advising services to prospective students, continuing students, and the DU community regarding the financial aid application process, eligibility, need analysis, awards, disbursement, policy, and the rights and responsibilities of receiving financial aid. Work with DU students to craft a financial plan to make the University of Denver affordable. Maintain a thorough knowledge of financial aid topics. Routinely manage highly sensitive financial and personal information with independent judgment, tact, diplomacy, confidentiality, and adherence to FERPA and HEA data sharing regulations. Support the front desk and document management through various channels (in person, email, and phone) and assist with front desk overflow. Other Assist with other financial aid programs and functions as needed (e.g., certifying and processing federal and private loans, awarding athletic and other specialized aid programs, and preparing financial records and reports). Work some weeknights, weekends, and holidays; travel to present and/or attend financial aid workshops and conferences. Perform other duties as assigned. Knowledge, Skills, And Abilities General knowledge of financial aid processes, guidelines, and procedures Expertise in conflict resolution Excellent verbal and written communication skills Ability to work independently and manage time effectively Ability to review and process a high volume of financial aid files efficiently High degree of professionalism and commitment to customer service Required Qualifications Bachelor’s degree Proficiency with standard MS Office software applications General knowledge of Banner or similar financial aid software Preferred Qualifications Experience with CSS Profile; expertise in federal and institutional need analysis; ability to interpret and analyze income and assets; knowledge of professional judgment techniques Ability to resolve data integrity issues and discrepancies Ability to deliver engaging presentations Bilingual English/Spanish skills Working Environment Standard office environment Occasional interruptions with moderate to high stress; noise level from quiet to moderate Physical Activities Ability to work in front of a computer for extended periods Occasionally move about the office/campus and lift up to 20 lbs with assistance Work Schedule Monday – Friday, 8:00 a.m. – 4:30 p.m. This position is eligible for partial remote work in accordance with the University’s policy; details determined with the hiring manager based on division and team needs. Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) November 7, 2025. Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only online applications will be accepted. Salary and Benefits The salary range is $24.52 - $26.41 per hour. The University of Denver provides a compensation range in good faith; final offer depends on qualifications, budget, internal equity, and market information. Benefits include medical, dental, retirement, paid time off, tuition benefit, and ECO pass. Equal Opportunity The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. See the university’s Non-Discrimination Statement for details. All offers of employment are contingent upon satisfactory completion of a criminal history background check. Notes The description above is intended to be illustrative and not exhaustive of duties. The original job description contained additional roles and postings that are not required for this position.
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Financial Aid Advisor
role at
University of Denver . The Enrollment Division at the University of Denver, which consists of Undergraduate Admission and Financial Aid, seeks to attract and enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. The Undergraduate Admission team recognizes education as a means of transformation, with a vision to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities. The Financial Aid Office is dedicated to serving and educating students, families, colleagues, and the community through the financial aid process from pre-enrollment to program completion. Position Summary The Financial Aid Advisor (FAA) develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. The FAA provides professional advising services, which includes explaining need analysis and the steps required to complete financial aid processes, conducting file reviews to ensure aid is awarded in compliance with regulations and policies, resolving discrepancies in a timely manner, and effectively communicating information to students and their families. Essential Functions Provide professional advising services to prospective students, continuing students, and the DU community regarding the financial aid application process, eligibility, need analysis, awards, disbursement, policy, and the rights and responsibilities of receiving financial aid. Work with DU students to craft a financial plan to make the University of Denver affordable. Maintain a thorough knowledge of financial aid topics. Routinely manage highly sensitive financial and personal information with independent judgment, tact, diplomacy, confidentiality, and adherence to FERPA and HEA data sharing regulations. Support the front desk and document management through various channels (in person, email, and phone) and assist with front desk overflow. Other Assist with other financial aid programs and functions as needed (e.g., certifying and processing federal and private loans, awarding athletic and other specialized aid programs, and preparing financial records and reports). Work some weeknights, weekends, and holidays; travel to present and/or attend financial aid workshops and conferences. Perform other duties as assigned. Knowledge, Skills, And Abilities General knowledge of financial aid processes, guidelines, and procedures Expertise in conflict resolution Excellent verbal and written communication skills Ability to work independently and manage time effectively Ability to review and process a high volume of financial aid files efficiently High degree of professionalism and commitment to customer service Required Qualifications Bachelor’s degree Proficiency with standard MS Office software applications General knowledge of Banner or similar financial aid software Preferred Qualifications Experience with CSS Profile; expertise in federal and institutional need analysis; ability to interpret and analyze income and assets; knowledge of professional judgment techniques Ability to resolve data integrity issues and discrepancies Ability to deliver engaging presentations Bilingual English/Spanish skills Working Environment Standard office environment Occasional interruptions with moderate to high stress; noise level from quiet to moderate Physical Activities Ability to work in front of a computer for extended periods Occasionally move about the office/campus and lift up to 20 lbs with assistance Work Schedule Monday – Friday, 8:00 a.m. – 4:30 p.m. This position is eligible for partial remote work in accordance with the University’s policy; details determined with the hiring manager based on division and team needs. Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) November 7, 2025. Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only online applications will be accepted. Salary and Benefits The salary range is $24.52 - $26.41 per hour. The University of Denver provides a compensation range in good faith; final offer depends on qualifications, budget, internal equity, and market information. Benefits include medical, dental, retirement, paid time off, tuition benefit, and ECO pass. Equal Opportunity The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. See the university’s Non-Discrimination Statement for details. All offers of employment are contingent upon satisfactory completion of a criminal history background check. Notes The description above is intended to be illustrative and not exhaustive of duties. The original job description contained additional roles and postings that are not required for this position.
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