Chewy
Human Resources Specialist
role at
Chewy
Chewy.com is a fun, fast-paced online pet retailer based in Fort Lauderdale, FL. Our Team Members are passionate about delivering incredible service to customers from the moment they find us online to the moment their products are delivered to their doorstep. They get to work with talented colleagues committed to building a great business for loyal customers while making the lives of pets and their families better. Chewy is the kind of place where every team member makes an impact on the business.
Location : Plantation, FL
Our Opportunity Chewy is hiring an
HR Specialist , responsible for triaging tasks assigned to the Team Member Services team at Chewy in our Plantation, FL office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and be thorough. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. You’ll be successful in this role because you are results-oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.
What You\'ll Do
Review tickets and issues submitted to HR through ServiceNow
Triage and assign the cases to the appropriate HR contact
Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
Assist with research and tracking of case issues and metrics
Provide ongoing support on decreasing triaging traffic through standardizing self-service support
Provide Tier 1 inbound phone support for HR Shared Services.
What You\'ll Need
HS Diploma or GED, Bachelor’s degree preferred
Experience preferred in working in ServiceNow or similar case management platform
Previous HR Experience preferred
Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
Excellent communication, analytical, problem-solving and troubleshooting skills
Meticulous; demonstrate strong organizational and time management skills, as well as strong data entry skills
Equal Employment Opportunity Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
#J-18808-Ljbffr
role at
Chewy
Chewy.com is a fun, fast-paced online pet retailer based in Fort Lauderdale, FL. Our Team Members are passionate about delivering incredible service to customers from the moment they find us online to the moment their products are delivered to their doorstep. They get to work with talented colleagues committed to building a great business for loyal customers while making the lives of pets and their families better. Chewy is the kind of place where every team member makes an impact on the business.
Location : Plantation, FL
Our Opportunity Chewy is hiring an
HR Specialist , responsible for triaging tasks assigned to the Team Member Services team at Chewy in our Plantation, FL office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and be thorough. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. You’ll be successful in this role because you are results-oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.
What You\'ll Do
Review tickets and issues submitted to HR through ServiceNow
Triage and assign the cases to the appropriate HR contact
Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
Assist with research and tracking of case issues and metrics
Provide ongoing support on decreasing triaging traffic through standardizing self-service support
Provide Tier 1 inbound phone support for HR Shared Services.
What You\'ll Need
HS Diploma or GED, Bachelor’s degree preferred
Experience preferred in working in ServiceNow or similar case management platform
Previous HR Experience preferred
Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
Excellent communication, analytical, problem-solving and troubleshooting skills
Meticulous; demonstrate strong organizational and time management skills, as well as strong data entry skills
Equal Employment Opportunity Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
#J-18808-Ljbffr