Gusto
Overview
Join to apply for the
Tax Resolution Team Leader
role at
Gusto . Gusto is on a mission to grow the small business economy. We handle payroll, health insurance, 401(k)s, and HR so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide. Learn more about our Total Rewards philosophy. The Role
The Tax Resolution leader will lead a payroll- and tax-focused organization by empowering and enabling your team to effectively drive the business areas forward. We’re looking for someone passionate about empowering and coaching teams and providing small business owners with the best customer experience, while improving workflows and creating efficiency gains in an ever-changing environment for scale. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment. Responsibilities
Cultivate a culture of engagement and customer-centricity, encouraging team members to prioritize customer needs and develop professionally within the organization Drive strategic initiatives to enhance the notice resolution experience for Gusto's customers, leveraging emerging technologies and implementing systems for operational excellence and superior customer outcomes Lead and empower a team of individual contributors to effectively resolve tax notices and improve the overall customer experience Take ownership of executing quarterly and annual objectives related to tax resolution and customer satisfaction Champion change management efforts to plan and implement organization-wide improvements that elevate the customer experience Collaborate cross-functionally with onboarding, product, and engineering teams to streamline Tax team operations and increase efficiency Proactively seek and incorporate regular internal and external customer feedback to drive continuous process improvements and optimize the notice resolution experience for customers What We're Looking For
At least 1-3 years of people management experience Minimum 3 years of operations experience Proven track record of delivering an extremely high level of satisfaction across a customer base while also driving operational efficiencies Ability to think globally and strategically, influencing change across multiple business units and functions Customer-first mentality and a first-principle-thinking approach to innovating in delivering a world-class customer service experience Thives in a fast-paced environment with constant change and a rapidly growing team; able to make measured, objective, data-driven decisions Bonus points for experience within the payroll and tax industry Compensation and Location
Our cash compensation for this role is $74,285 to $96,571/yr in Denver and most major metro locations, and $89,795 to $116,734/yr for San Francisco and New York. Final offer amounts depend on location, experience, and expertise. Gusto has physical offices in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days, approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, based in Scottsdale. Note: The San Francisco office expectations cover both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable internet connection is required, including non-office days for hybrid employees. Equal Opportunity
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We consider qualified applicants with criminal histories, consistent with applicable laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require accommodations at any time, please fill out the form and a member of our team will contact you. Additionally, review our Fraudulent Activity Disclosure and Applicant Privacy Notice.
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Join to apply for the
Tax Resolution Team Leader
role at
Gusto . Gusto is on a mission to grow the small business economy. We handle payroll, health insurance, 401(k)s, and HR so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide. Learn more about our Total Rewards philosophy. The Role
The Tax Resolution leader will lead a payroll- and tax-focused organization by empowering and enabling your team to effectively drive the business areas forward. We’re looking for someone passionate about empowering and coaching teams and providing small business owners with the best customer experience, while improving workflows and creating efficiency gains in an ever-changing environment for scale. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment. Responsibilities
Cultivate a culture of engagement and customer-centricity, encouraging team members to prioritize customer needs and develop professionally within the organization Drive strategic initiatives to enhance the notice resolution experience for Gusto's customers, leveraging emerging technologies and implementing systems for operational excellence and superior customer outcomes Lead and empower a team of individual contributors to effectively resolve tax notices and improve the overall customer experience Take ownership of executing quarterly and annual objectives related to tax resolution and customer satisfaction Champion change management efforts to plan and implement organization-wide improvements that elevate the customer experience Collaborate cross-functionally with onboarding, product, and engineering teams to streamline Tax team operations and increase efficiency Proactively seek and incorporate regular internal and external customer feedback to drive continuous process improvements and optimize the notice resolution experience for customers What We're Looking For
At least 1-3 years of people management experience Minimum 3 years of operations experience Proven track record of delivering an extremely high level of satisfaction across a customer base while also driving operational efficiencies Ability to think globally and strategically, influencing change across multiple business units and functions Customer-first mentality and a first-principle-thinking approach to innovating in delivering a world-class customer service experience Thives in a fast-paced environment with constant change and a rapidly growing team; able to make measured, objective, data-driven decisions Bonus points for experience within the payroll and tax industry Compensation and Location
Our cash compensation for this role is $74,285 to $96,571/yr in Denver and most major metro locations, and $89,795 to $116,734/yr for San Francisco and New York. Final offer amounts depend on location, experience, and expertise. Gusto has physical offices in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days, approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, based in Scottsdale. Note: The San Francisco office expectations cover both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable internet connection is required, including non-office days for hybrid employees. Equal Opportunity
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We consider qualified applicants with criminal histories, consistent with applicable laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require accommodations at any time, please fill out the form and a member of our team will contact you. Additionally, review our Fraudulent Activity Disclosure and Applicant Privacy Notice.
#J-18808-Ljbffr