Brilliant Earth
Styling Assistant (Jewelry Stylist) – Nolita & Manhattan, NY
Styling Assistants provide an exceptional experience for every Brilliant Earth customer. They assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives.
The ideal candidate will be able to work a full-time schedule that includes weekend days. This in-person role is available at the following New York City locations:
Manhattan
Nolita
The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
Responsibilities
Sales & Customer Service: Utilize sales strategies and problem-solving techniques to assist and guide customers through purchasing decisions, such as ring settings selections and diamond options.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one experience that reflects our luxury brand and product quality.
Guide customers to purchase and create personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while maintaining a luxury customer experience.
Develop and demonstrate product knowledge relating to diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments to assist customers returning for pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, collaborating with leaders to improve the customer experience and sales performance.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Showroom Coordination & Maintenance
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
Serve as the liaison for facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
Send and receive product from distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
What You Have
A passion for the customer. You go above and beyond to provide the best possible experience.
A drive to exceed goals. You are motivated to meet and surpass sales targets.
Attention to detail. You value the little things that matter in a fast-moving work environment.
Strong communication. You are clear and concise in person, by email, or by chat.
Master of collaboration. You work well with a team to achieve common goals.
Bonus Points if You Have
A bachelor’s degree or equivalent preferred
Experience with an ERP or CRM system
Passion for socially and environmentally responsible organizations and products
What We Offer Brilliant Earth offers an excellent training program and opportunities for career growth, along with competitive compensation and a robust benefits package, including:
Career Growth: Regular 1-on-1s with your manager, various training opportunities, and an annual 360 review process.
Set Schedule: Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team and inclusive culture.
Lifestyle Spending Account for eligible wellness expenses.
Continued Education: Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts on Brilliant Earth jewelry.
Sales Incentive Programs: Quarterly bonuses for achieving sales targets.
Mental Wellness Perks and access to employee assistance resources.
Giving Back and Volunteer Opportunities.
Medical, Dental, and Vision insurance with employer contributions; 401k match.
Paid Time Off (3 weeks in first year) and Parental Leave.
Disability and Life insurance (employer-paid).
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice. If you are interested in growing with Brilliant Earth, send a resume and cover letter explaining why you are interested in our mission and team, and include a sentence about your favorite shape of diamond. You will receive an email acknowledging receipt of your application and an update within a week. The interview process includes a phone screen with the recruiting team, an online exercise, and a video interview with a leader.
More About Us Brilliant Earth is committed to cultivating a transparent, sustainable, compassionate, and inclusive jewelry industry. We celebrate diversity and support equal employment opportunities. If you need assistance or reasonable accommodation completing an application or during the interview process, please reach out to accommodations@brilliantearth.com.
EEO statement and related non-discrimination notice retained as part of the role description.
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The ideal candidate will be able to work a full-time schedule that includes weekend days. This in-person role is available at the following New York City locations:
Manhattan
Nolita
The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
Responsibilities
Sales & Customer Service: Utilize sales strategies and problem-solving techniques to assist and guide customers through purchasing decisions, such as ring settings selections and diamond options.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one experience that reflects our luxury brand and product quality.
Guide customers to purchase and create personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while maintaining a luxury customer experience.
Develop and demonstrate product knowledge relating to diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments to assist customers returning for pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, collaborating with leaders to improve the customer experience and sales performance.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Showroom Coordination & Maintenance
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
Serve as the liaison for facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
Send and receive product from distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
What You Have
A passion for the customer. You go above and beyond to provide the best possible experience.
A drive to exceed goals. You are motivated to meet and surpass sales targets.
Attention to detail. You value the little things that matter in a fast-moving work environment.
Strong communication. You are clear and concise in person, by email, or by chat.
Master of collaboration. You work well with a team to achieve common goals.
Bonus Points if You Have
A bachelor’s degree or equivalent preferred
Experience with an ERP or CRM system
Passion for socially and environmentally responsible organizations and products
What We Offer Brilliant Earth offers an excellent training program and opportunities for career growth, along with competitive compensation and a robust benefits package, including:
Career Growth: Regular 1-on-1s with your manager, various training opportunities, and an annual 360 review process.
Set Schedule: Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team and inclusive culture.
Lifestyle Spending Account for eligible wellness expenses.
Continued Education: Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts on Brilliant Earth jewelry.
Sales Incentive Programs: Quarterly bonuses for achieving sales targets.
Mental Wellness Perks and access to employee assistance resources.
Giving Back and Volunteer Opportunities.
Medical, Dental, and Vision insurance with employer contributions; 401k match.
Paid Time Off (3 weeks in first year) and Parental Leave.
Disability and Life insurance (employer-paid).
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice. If you are interested in growing with Brilliant Earth, send a resume and cover letter explaining why you are interested in our mission and team, and include a sentence about your favorite shape of diamond. You will receive an email acknowledging receipt of your application and an update within a week. The interview process includes a phone screen with the recruiting team, an online exercise, and a video interview with a leader.
More About Us Brilliant Earth is committed to cultivating a transparent, sustainable, compassionate, and inclusive jewelry industry. We celebrate diversity and support equal employment opportunities. If you need assistance or reasonable accommodation completing an application or during the interview process, please reach out to accommodations@brilliantearth.com.
EEO statement and related non-discrimination notice retained as part of the role description.
#J-18808-Ljbffr