Forbes Technical Consulting
Overview
Tier 2/3 Technical Support/Operations Specialist (MN) Location:
Eagan, MN (100% onsite) Type:
6 month contract with potential for Direct Hire after the contract period Travel:
Occasional travel to production sites (20% likely). Base pay range
$35.00/hr - $49.00/hr This range is provided by Forbes Technical Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Provide Tier 2 and Tier 3 technical support across enterprise-level environments. Troubleshoot and resolve hardware, software, and network issues for end users. Support multi-site operations with occasional on-site visits (at times 20-40% travel). Maintain and administer systems including Active Directory, Microsoft/Windows, Google Suite, and ITSM tools like ServiceNow. Assist with identity and access management processes. Contribute to the development and maintenance of technical documentation and knowledge bases. Participate in project-based tasks, including system implementations and upgrades. Ensure adherence to IT service management (ITSM) practices and service level agreements. Manage IT asset inventory in alignment with asset management protocols. Required Skills
3+ years of hands-on experience in IT end-user and systems support (Tier 2/3 experience needed) 3+ years experience with Microsoft/Windows environments and Google Suite 3+ years experience with Active Directory (user/admin account management, permissions) Prior ServiceNow (or equivalent ITSM platform) experience Strong problem-solving skills and ability to perform effectively under pressure. Preferred Certs:
CompTIA A+, Microsoft certifications (MCP, MCSA), and/or ITIL v3/v4 Contact
Forbes Technical Consulting LLC | 343 W Erie St. Suite 520 | Chicago, IL 60654 Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
IT Services and IT Consulting, IT System Operations and Maintenance, and Technology, Information and Media
#J-18808-Ljbffr
Tier 2/3 Technical Support/Operations Specialist (MN) Location:
Eagan, MN (100% onsite) Type:
6 month contract with potential for Direct Hire after the contract period Travel:
Occasional travel to production sites (20% likely). Base pay range
$35.00/hr - $49.00/hr This range is provided by Forbes Technical Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Provide Tier 2 and Tier 3 technical support across enterprise-level environments. Troubleshoot and resolve hardware, software, and network issues for end users. Support multi-site operations with occasional on-site visits (at times 20-40% travel). Maintain and administer systems including Active Directory, Microsoft/Windows, Google Suite, and ITSM tools like ServiceNow. Assist with identity and access management processes. Contribute to the development and maintenance of technical documentation and knowledge bases. Participate in project-based tasks, including system implementations and upgrades. Ensure adherence to IT service management (ITSM) practices and service level agreements. Manage IT asset inventory in alignment with asset management protocols. Required Skills
3+ years of hands-on experience in IT end-user and systems support (Tier 2/3 experience needed) 3+ years experience with Microsoft/Windows environments and Google Suite 3+ years experience with Active Directory (user/admin account management, permissions) Prior ServiceNow (or equivalent ITSM platform) experience Strong problem-solving skills and ability to perform effectively under pressure. Preferred Certs:
CompTIA A+, Microsoft certifications (MCP, MCSA), and/or ITIL v3/v4 Contact
Forbes Technical Consulting LLC | 343 W Erie St. Suite 520 | Chicago, IL 60654 Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
IT Services and IT Consulting, IT System Operations and Maintenance, and Technology, Information and Media
#J-18808-Ljbffr