Jack Henry
Overview
Direct message the job poster from Jack Henry Senior Talent Acquisition Partner - Jack Henry. Passionate about connecting top-tier talent with exciting opportunities. Let's connect! At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. We are looking for a Senior Customer Relationship Manager to join our Jack Henry CRM Team. In this role, you will serve as the primary liaison for banking clients utilizing Jack Henry’s core platforms—Silverlake, CIF 20/20, and Core Director. You’ll be responsible for managing complex business relationships, resolving issues, and leading diverse projects that require sound judgment and strategic thinking to deliver effective solutions. Our team works cross-functionally with various departments across Jack Henry to ensure clear communication and strong organizational support for our clients. This position involves up to 25% travel to client sites, allowing you to build deeper relationships and gain insight into the unique cultures of the financial institutions we serve. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Louisville, KY; Lenexa, KS; Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. Responsibilities
As the single point of contact for each assigned customer, assist with the research and resolution of all matters for all applicable products and services. Build and maintain close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship. Maintain a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite visits. Assist with research and resolution of identified issues and report pertinent findings to JHA management in the defined method. Track and manage the resolution of all issues for new customers, as well as post-release issues for existing customers. May perform other job duties as assigned. Qualifications
Minimum of 6 years of back-office banking operations experience or customer relationship experience within the banking or financial industry. Ability to travel 25% of the time to assigned customers. Nice to have
Bachelor’s Degree Experience supporting or working with JH products and services. Why Jack Henry?
We’re excited about this opportunity. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. At Jack Henry, we live by the motto: Do the right thing, do whatever it takes, and have fun. It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. We are an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices to all persons regardless of race, religion, creed, color, national origin, ancestry, disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military or veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. Headings and metadata
Seniority level: Mid-Senior level Employment type: Full-time Job function: Consulting and Customer Service Industries: Software Development and Banking Get notified when a new job is posted.
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Direct message the job poster from Jack Henry Senior Talent Acquisition Partner - Jack Henry. Passionate about connecting top-tier talent with exciting opportunities. Let's connect! At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. We are looking for a Senior Customer Relationship Manager to join our Jack Henry CRM Team. In this role, you will serve as the primary liaison for banking clients utilizing Jack Henry’s core platforms—Silverlake, CIF 20/20, and Core Director. You’ll be responsible for managing complex business relationships, resolving issues, and leading diverse projects that require sound judgment and strategic thinking to deliver effective solutions. Our team works cross-functionally with various departments across Jack Henry to ensure clear communication and strong organizational support for our clients. This position involves up to 25% travel to client sites, allowing you to build deeper relationships and gain insight into the unique cultures of the financial institutions we serve. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Louisville, KY; Lenexa, KS; Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. Responsibilities
As the single point of contact for each assigned customer, assist with the research and resolution of all matters for all applicable products and services. Build and maintain close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship. Maintain a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite visits. Assist with research and resolution of identified issues and report pertinent findings to JHA management in the defined method. Track and manage the resolution of all issues for new customers, as well as post-release issues for existing customers. May perform other job duties as assigned. Qualifications
Minimum of 6 years of back-office banking operations experience or customer relationship experience within the banking or financial industry. Ability to travel 25% of the time to assigned customers. Nice to have
Bachelor’s Degree Experience supporting or working with JH products and services. Why Jack Henry?
We’re excited about this opportunity. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. At Jack Henry, we live by the motto: Do the right thing, do whatever it takes, and have fun. It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. We are an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices to all persons regardless of race, religion, creed, color, national origin, ancestry, disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military or veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. Headings and metadata
Seniority level: Mid-Senior level Employment type: Full-time Job function: Consulting and Customer Service Industries: Software Development and Banking Get notified when a new job is posted.
#J-18808-Ljbffr