ManpowerGroup
Overview
Our client, a leading organization in the printing and digital solutions industry, is seeking a dedicated and skilled Field Technical Digital Printer Support to join their team. As a Field Technical Digital Printer Support, you will be part of the Service Support Department supporting enterprise clients and complex accounts. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive approach to customer service, which will align successfully in the organization. Job Title
Field Technical Digital Printer Support Location
Houston, TX Responsibilities
Provide onsite technical support for digital printing systems, ensuring optimal performance and customer satisfaction. Assist with installation, configuration, and maintenance of digital printers in customer environments. Identify and resolve technical issues proactively and reactively, adhering to service level agreements. Deliver tailored solutions to large enterprise and complex accounts, addressing their specific needs. Utilize monitoring tools to prevent potential problems and improve overall customer experience. Requirements
Vocational/Diploma/Associate Degree in a technical field or equivalent with 2-4 years of relevant experience, or a Degree holder with 1-2 years of related work experience. Strong knowledge of customer relationship management and technical support practices. Experience with field service management, preventive maintenance, and safety standards. Proficiency with test equipment and technical training skills. Ability to work independently with limited supervision and travel approximately 50% of the time to support customer needs. Benefits
Opportunity to work with cutting-edge digital printing technology and solutions. Engage in a dynamic environment that values continuous learning and professional growth. Be part of a supportive team committed to delivering exceptional customer experiences. Gain valuable hands-on experience in a fast-paced industry. Competitive pay rate with potential for career advancement. Eligibility for Benefits
Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, parent company of Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN) is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing talent. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized for our diversity and inclusion efforts and were named one of the World\'s Most Ethical Companies for the 14th year. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee\'s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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Our client, a leading organization in the printing and digital solutions industry, is seeking a dedicated and skilled Field Technical Digital Printer Support to join their team. As a Field Technical Digital Printer Support, you will be part of the Service Support Department supporting enterprise clients and complex accounts. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive approach to customer service, which will align successfully in the organization. Job Title
Field Technical Digital Printer Support Location
Houston, TX Responsibilities
Provide onsite technical support for digital printing systems, ensuring optimal performance and customer satisfaction. Assist with installation, configuration, and maintenance of digital printers in customer environments. Identify and resolve technical issues proactively and reactively, adhering to service level agreements. Deliver tailored solutions to large enterprise and complex accounts, addressing their specific needs. Utilize monitoring tools to prevent potential problems and improve overall customer experience. Requirements
Vocational/Diploma/Associate Degree in a technical field or equivalent with 2-4 years of relevant experience, or a Degree holder with 1-2 years of related work experience. Strong knowledge of customer relationship management and technical support practices. Experience with field service management, preventive maintenance, and safety standards. Proficiency with test equipment and technical training skills. Ability to work independently with limited supervision and travel approximately 50% of the time to support customer needs. Benefits
Opportunity to work with cutting-edge digital printing technology and solutions. Engage in a dynamic environment that values continuous learning and professional growth. Be part of a supportive team committed to delivering exceptional customer experiences. Gain valuable hands-on experience in a fast-paced industry. Competitive pay rate with potential for career advancement. Eligibility for Benefits
Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, parent company of Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN) is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing talent. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized for our diversity and inclusion efforts and were named one of the World\'s Most Ethical Companies for the 14th year. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee\'s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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