Knoxville TVA Employees Credit Union
Digital Banking Specialist I
Knoxville TVA Employees Credit Union, Knoxville, Tennessee, United States, 37955
Overview
Digital Banking Specialist I at Knoxville TVA Employees Credit Union Schedule: Monday – Friday 10am – 7pm, with the possibility of four 10-hour shifts: 8am – 7pm. Description
Our Mission is to help Members grow financially. Our Vision is to be Members' First Choice for all Financial Services. We strive to provide excellent service to our membership and communities. We are looking for a service-minded individual to join our team to provide high-quality service our members expect. Pay & Benefits
Pay: Starting Range is $19.50 - $21.50, depending on work experience. Employer-paid health and dental insurance premiums Accrual of PTO Leave Employer-matched 401k, 50% match up to 6% of employee contributions Employer-paid Group Life Insurance and Long-Term Disability benefits Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals Paid Holidays and Paid Training Potential pay increases through additional training opportunities Opportunity to earn incentive pay The ability to help serve your local community through our mindset of People Helping People! Primary Responsibilities
Provide support to members and staff for Digital Banking products and services by answering phones, IMs, email and correspondence. Troubleshoot technical and non-technical issues, perform simple account transactions, and answer general Credit Union services questions. Stay current with all Digital Banking updates and services. Support and assist members and Credit Union staff with all Digital Banking questions and concerns. Work directly with the Digital Banking vendor’s support team; add, update and close tickets within the ticket system in a timely manner and work with all third-party vendors as necessary. Report known problems, potential problems, or difficulties getting issues resolved to the Digital Banking Specialist II, Senior Digital Banking Specialist and/or management. Know the Credit Union products and services to be able to cross-sell and assist members. Follow all Credit Union policies, procedures and regulations. Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance). Maintain regular and predictable attendance. Work cooperatively with others. All other duties as assigned. Qualifications
Education/Experience – High school diploma or equivalent. Related experience in online channels and member service. Qualifications and Requirements – Individual must possess the knowledge skills and ability required to execute the essential functions in a satisfactory manner. Language – Ability to read and comprehend simple instructions, short correspondence and policies and procedures. Ability to write simple correspondence. Ability to speak and relay messages without confusion and effectively present information in one-on-one and small group situations. Mathematical – Ability to add and subtract two-digit numbers and to multiply and divide. Reasoning – Ability to use sound reasoning in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess analytical and problem-solving skills to assist members using independent judgment. Computer – Ability to operate related computer applications including Word, Excel and email. Proficient typing skills. Ability to operate other business equipment including adding machine, coin, and money counting machines and telephone. Seniority level
Entry level Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
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Digital Banking Specialist I at Knoxville TVA Employees Credit Union Schedule: Monday – Friday 10am – 7pm, with the possibility of four 10-hour shifts: 8am – 7pm. Description
Our Mission is to help Members grow financially. Our Vision is to be Members' First Choice for all Financial Services. We strive to provide excellent service to our membership and communities. We are looking for a service-minded individual to join our team to provide high-quality service our members expect. Pay & Benefits
Pay: Starting Range is $19.50 - $21.50, depending on work experience. Employer-paid health and dental insurance premiums Accrual of PTO Leave Employer-matched 401k, 50% match up to 6% of employee contributions Employer-paid Group Life Insurance and Long-Term Disability benefits Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals Paid Holidays and Paid Training Potential pay increases through additional training opportunities Opportunity to earn incentive pay The ability to help serve your local community through our mindset of People Helping People! Primary Responsibilities
Provide support to members and staff for Digital Banking products and services by answering phones, IMs, email and correspondence. Troubleshoot technical and non-technical issues, perform simple account transactions, and answer general Credit Union services questions. Stay current with all Digital Banking updates and services. Support and assist members and Credit Union staff with all Digital Banking questions and concerns. Work directly with the Digital Banking vendor’s support team; add, update and close tickets within the ticket system in a timely manner and work with all third-party vendors as necessary. Report known problems, potential problems, or difficulties getting issues resolved to the Digital Banking Specialist II, Senior Digital Banking Specialist and/or management. Know the Credit Union products and services to be able to cross-sell and assist members. Follow all Credit Union policies, procedures and regulations. Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance). Maintain regular and predictable attendance. Work cooperatively with others. All other duties as assigned. Qualifications
Education/Experience – High school diploma or equivalent. Related experience in online channels and member service. Qualifications and Requirements – Individual must possess the knowledge skills and ability required to execute the essential functions in a satisfactory manner. Language – Ability to read and comprehend simple instructions, short correspondence and policies and procedures. Ability to write simple correspondence. Ability to speak and relay messages without confusion and effectively present information in one-on-one and small group situations. Mathematical – Ability to add and subtract two-digit numbers and to multiply and divide. Reasoning – Ability to use sound reasoning in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess analytical and problem-solving skills to assist members using independent judgment. Computer – Ability to operate related computer applications including Word, Excel and email. Proficient typing skills. Ability to operate other business equipment including adding machine, coin, and money counting machines and telephone. Seniority level
Entry level Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
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