RAYUS Radiology
IT Applications Support & Training Specialist
RAYUS Radiology, Saint Louis Park, Minnesota, United States
IT Applications Support & Training Specialist
RAYUS Radiology is seeking an IT Applications Support & Training Specialist to join our team. This full-time role provides support and training for core IT applications to internal and external end users and serves as a subject matter expert (SME) for Radiologic Information Systems (RIS) and Electronic Medical Records (EMR) systems and their supporting applications. The specialist collaborates with vendors, software engineers and product owners to enhance the end user experience. The pay range for this position is $23.48 - $33.95 based on direct and relevant experience.
Essential Duties and Responsibilities
Operations Support – Administers RIS, EMR and auxiliary applications; provides workflow documentation, training and support for internally developed applications; acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues; uses knowledge of market-specific workflows to support and recommend improvements to existing workflows based on system capabilities; works closely with the manager to develop operating standards, protocol, policies and procedures for systems.
Project Management – Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects; collaborates with the manager, market managers, Project Managers and other support staff to identify customer needs; collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies; partners with the Quality Assurance Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts.
System Implementation and Training – Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations; performs new customer installations and upgrades of clinical software; functions as the point of contact in the field for client inquiries concerning systems operation during system implementations; diagnoses and troubleshoots system hardware, software and operator problems during system implementations; acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team.
Other Duties as Assigned – Completes other tasks and projects as assigned.
Job Details Employment type: Full-time. Seniority level: Entry level. Location: Eden Prairie, MN (as per original listing references). This section reflects the role specifics from the description without altering the original intent.
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Essential Duties and Responsibilities
Operations Support – Administers RIS, EMR and auxiliary applications; provides workflow documentation, training and support for internally developed applications; acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues; uses knowledge of market-specific workflows to support and recommend improvements to existing workflows based on system capabilities; works closely with the manager to develop operating standards, protocol, policies and procedures for systems.
Project Management – Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects; collaborates with the manager, market managers, Project Managers and other support staff to identify customer needs; collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies; partners with the Quality Assurance Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts.
System Implementation and Training – Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations; performs new customer installations and upgrades of clinical software; functions as the point of contact in the field for client inquiries concerning systems operation during system implementations; diagnoses and troubleshoots system hardware, software and operator problems during system implementations; acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team.
Other Duties as Assigned – Completes other tasks and projects as assigned.
Job Details Employment type: Full-time. Seniority level: Entry level. Location: Eden Prairie, MN (as per original listing references). This section reflects the role specifics from the description without altering the original intent.
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