Iron Systems, Inc
Join to apply for the
Desktop Support Engineer L1
role at
Iron Systems, Inc . 6 days ago Be among the first 25 applicants Overview
Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers. Provide VIP support with tailored, high-touch service and manage audio-visual, conferencing, and related technologies. Office 365 support and knowledge. Coverage/compliance software installation and troubleshooting. DHCP and DNS configuration and troubleshooting. Maintain IT inventory, coordinate vendor support, and assist with procurement. Adhere to defined Service Level Agreements (SLAs). Support recurring meetings, events, and after-hours activities as required. Document incidents, problems, and resolutions for future reference and for the knowledge base. Qualifications
Good communication skills. Knowledge of Office 365 support. DHCP and DNS knowledge. Good To Have Skills
L1 level network troubleshooting and resolution for LAN connectivity. Hands-on support to Backend team for network/server/application issues. Working with vendor support contacts to resolve technical issues. Labelling racks and devices; server mounting/movement. Hands-on support for data center components (Compute, Storage, Backup, Network) including physical servers, network devices, and storage. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking. Seniority
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Iron Systems, Inc by 2x Get notified about new Desktop Support Engineer jobs in Rockford, IL.
#J-18808-Ljbffr
Desktop Support Engineer L1
role at
Iron Systems, Inc . 6 days ago Be among the first 25 applicants Overview
Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers. Provide VIP support with tailored, high-touch service and manage audio-visual, conferencing, and related technologies. Office 365 support and knowledge. Coverage/compliance software installation and troubleshooting. DHCP and DNS configuration and troubleshooting. Maintain IT inventory, coordinate vendor support, and assist with procurement. Adhere to defined Service Level Agreements (SLAs). Support recurring meetings, events, and after-hours activities as required. Document incidents, problems, and resolutions for future reference and for the knowledge base. Qualifications
Good communication skills. Knowledge of Office 365 support. DHCP and DNS knowledge. Good To Have Skills
L1 level network troubleshooting and resolution for LAN connectivity. Hands-on support to Backend team for network/server/application issues. Working with vendor support contacts to resolve technical issues. Labelling racks and devices; server mounting/movement. Hands-on support for data center components (Compute, Storage, Backup, Network) including physical servers, network devices, and storage. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking. Seniority
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Iron Systems, Inc by 2x Get notified about new Desktop Support Engineer jobs in Rockford, IL.
#J-18808-Ljbffr