Aramark
Overview
Retail Lead - Frost Bank Center Retail role at Aramark. The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. They assign day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team delivers superior guest service. Retail Leads are expected to set an example for Retail Workers and General Utility Workers, continually going above and beyond to deliver outstanding customer service and resolving guest situations. They maintain a professional and enthusiastic atmosphere even in the absence of management. Responsibilities
Perform all Sales Associate and General Utility Worker duties Hold pre-shift meetings to ensure the team is aware of the day’s tasks, visiting VIPs, safety of the day, and other information to ensure successful operations Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests Ensure all guests are greeted when they walk into the store Train Sales Associates and General Utility Workers to develop a customer service focused team Ensure everything operates smoothly in the manager’s absence and that customer relations issues are handled effectively Respond to customer complaints and ensure they are resolved efficiently and professionally Keep an inventory of stock, noting out-of-stock items or potential shortages Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand May be required to complete monthly safety inspections and file incident and injury reports Maintain cleanliness and a pleasant atmosphere in the store Collect and compile daily cash and sales data using Microsoft Excel, POS, and Property Management System software Lead all aspects of nightly close out and balance cash with daily sales May perform nightly audit of cashier documentation Assist management in scheduling all employees in accordance with labor budgets and assigning tasks May assist with hiring General Utility Workers and Sales Associates May coordinate, supervise, and submit payroll for the department, ensuring accuracy and timely reporting At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for employees and customers. Job duties may change or new ones may be assigned without formal notice. Qualifications
Previous retail experience preferred Mathematical skills to facilitate sales reports and audits Must be of legal age to work with alcohol Must provide proof of having earned a responsible alcohol training and certification program where applicable Flexible, willing to work a rotational schedule that may include weekends and holidays Fluent in the native language, both spoken and written Computer literate in MS Office programs Ability to operate equipment such as photocopier, calculator, printer, telephone, computer, POS system Well groomed and maintain a high level of professionalism This role may have physical demands including lifting, bending, pushing, pulling, and/or extended walking and standing. Uniforms and/or use of Personal Protective Equipment (PPE) may be required. About Aramark
Rooted in service and united by our purpose, Aramark strives to do great things for our employees, partners, communities, and the planet. Aramark is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by law. The people of Aramark proudly serve millions of guests daily across 15 countries. Learn more about working here at http://www.aramarkcareers.com or connect with us on social media.
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Retail Lead - Frost Bank Center Retail role at Aramark. The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. They assign day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team delivers superior guest service. Retail Leads are expected to set an example for Retail Workers and General Utility Workers, continually going above and beyond to deliver outstanding customer service and resolving guest situations. They maintain a professional and enthusiastic atmosphere even in the absence of management. Responsibilities
Perform all Sales Associate and General Utility Worker duties Hold pre-shift meetings to ensure the team is aware of the day’s tasks, visiting VIPs, safety of the day, and other information to ensure successful operations Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests Ensure all guests are greeted when they walk into the store Train Sales Associates and General Utility Workers to develop a customer service focused team Ensure everything operates smoothly in the manager’s absence and that customer relations issues are handled effectively Respond to customer complaints and ensure they are resolved efficiently and professionally Keep an inventory of stock, noting out-of-stock items or potential shortages Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand May be required to complete monthly safety inspections and file incident and injury reports Maintain cleanliness and a pleasant atmosphere in the store Collect and compile daily cash and sales data using Microsoft Excel, POS, and Property Management System software Lead all aspects of nightly close out and balance cash with daily sales May perform nightly audit of cashier documentation Assist management in scheduling all employees in accordance with labor budgets and assigning tasks May assist with hiring General Utility Workers and Sales Associates May coordinate, supervise, and submit payroll for the department, ensuring accuracy and timely reporting At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for employees and customers. Job duties may change or new ones may be assigned without formal notice. Qualifications
Previous retail experience preferred Mathematical skills to facilitate sales reports and audits Must be of legal age to work with alcohol Must provide proof of having earned a responsible alcohol training and certification program where applicable Flexible, willing to work a rotational schedule that may include weekends and holidays Fluent in the native language, both spoken and written Computer literate in MS Office programs Ability to operate equipment such as photocopier, calculator, printer, telephone, computer, POS system Well groomed and maintain a high level of professionalism This role may have physical demands including lifting, bending, pushing, pulling, and/or extended walking and standing. Uniforms and/or use of Personal Protective Equipment (PPE) may be required. About Aramark
Rooted in service and united by our purpose, Aramark strives to do great things for our employees, partners, communities, and the planet. Aramark is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by law. The people of Aramark proudly serve millions of guests daily across 15 countries. Learn more about working here at http://www.aramarkcareers.com or connect with us on social media.
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