Heartland Veterinary Partners
Client Service Representative at River Ridge Animal Hospital
Heartland Veterinary Partners, Dixon, Illinois, United States, 61021
Overview
Client Service Representative at River Ridge Animal Hospital River Ridge Animal Hospital has been serving the Sauk Valley area for over 75 years. In our 17,000 square foot veterinary medical center, we offer general veterinary medicine and wellness care, therapeutic and surgical laser, digital radiology and ultrasound diagnostics, rhinoscopy, dental care, internal medicine, pet grooming, doggie daycare, and state of the art boarding. It is home to 6 full-time DVMs, 2 part-time DVMs, 7 CVTs, and 40+ team members in total. Hours: Monday–Friday 7:30 AM – 5:30 PM; Saturday 7:30 AM – 12:30 PM; Sunday: Closed. Pay range: $16 - $17 per hour. Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; maintains front desk, reception area, waiting room, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensures appropriate workflow. Updates client/patient files as needed; prepares and sends client correspondence. Sends reminder notices to clients and conducts follow-ups from a callback list. Performs regular backups of the computer system as directed and oversees daily posting of business. Welcomes clients and patients, ensuring an excellent experience during visits. Answers incoming telephone calls with proper etiquette. Presents medications, instructions, new client kits and other take-home items. Handles emergency situations with care, patience, and in accordance with clinic policies. Addresses client concerns calmly to ensure satisfaction. Requirements/Qualifications
Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered
Paid time off Health, dental, and vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Pay Range
USD $16.00 - USD $17.00 /Hr. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Veterinary Services
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Client Service Representative at River Ridge Animal Hospital River Ridge Animal Hospital has been serving the Sauk Valley area for over 75 years. In our 17,000 square foot veterinary medical center, we offer general veterinary medicine and wellness care, therapeutic and surgical laser, digital radiology and ultrasound diagnostics, rhinoscopy, dental care, internal medicine, pet grooming, doggie daycare, and state of the art boarding. It is home to 6 full-time DVMs, 2 part-time DVMs, 7 CVTs, and 40+ team members in total. Hours: Monday–Friday 7:30 AM – 5:30 PM; Saturday 7:30 AM – 12:30 PM; Sunday: Closed. Pay range: $16 - $17 per hour. Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; maintains front desk, reception area, waiting room, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensures appropriate workflow. Updates client/patient files as needed; prepares and sends client correspondence. Sends reminder notices to clients and conducts follow-ups from a callback list. Performs regular backups of the computer system as directed and oversees daily posting of business. Welcomes clients and patients, ensuring an excellent experience during visits. Answers incoming telephone calls with proper etiquette. Presents medications, instructions, new client kits and other take-home items. Handles emergency situations with care, patience, and in accordance with clinic policies. Addresses client concerns calmly to ensure satisfaction. Requirements/Qualifications
Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered
Paid time off Health, dental, and vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Pay Range
USD $16.00 - USD $17.00 /Hr. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Veterinary Services
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