Amtrak
PASSENGER CONDUCTOR TRAINEE - 90344905 - Kansas City
Amtrak, Kansas City, Missouri, United States, 64101
Overview
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, ride the side of trains, and lift a variety of equipment in all types of weather. Report to work on short notice and work weekends and holidays. If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on-the-job training associated with the assigned Crew Base. Learn more about the day in the life of a Conductor at Amtrak by watching this video. Essential Functions
Works a variety of hours within a 24/7 transportation environment. Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices. Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards. Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs. Ensures safety of passengers and crew by adhering to safety rules. Interacts professionally with passengers, crew members, and others responsible for safe and efficient train movements and customer service. Works in either a passenger or non-passenger operation (including yard duty and work trains). Secures movement orders and ensures clear understanding by operating crew. Ensures pre-determined service requests are understood and carried out. Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures. Physically moves between and around train cars, manipulating and lifting heavy air hoses and electrical cables. Rides the side of train equipment as required. Assists the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects. Assists in boarding and detraining of passengers, baggage, express shipments. Makes customer service announcements and provides information about train service, including passenger connections. Makes special arrangements in case of service failure and ensures safe and orderly passenger conduct. Demonstrates an understanding of the elements of quality customer service and interacts professionally under all circumstances. Adheres to Amtrak’s Uniform & Grooming Standards when performing passenger service. Minimum Qualifications
Some work experience exhibiting responsibility, initiative, and leadership characteristics. Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination equating to 2 years. Satisfactory attendance and safe work record. Must have a current valid driver’s license. Must live within 2 hours of Crew Base. Applicants must be able to lift 50 lbs and meet FRA vision, color vision, and hearing criteria per 49 CFR 242. High School Diploma. Preferred Qualifications
Some leadership/supervisory experience. Experience in a customer service role with cash handling and ability to adapt to variable work hours. Some mechanical experience/knowledge. Communications And Interpersonal Skills
Must have excellent verbal and written communication skills. Hourly range:
$24.38 – $24.38
(with potential increases per the applicable collective bargaining agreement after starting employment). Amtrak offers a comprehensive benefit package including health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here. Notes
Requisition ID: 165347 • Posting Location(s): Kansas • Relocation Offered: No • Travel Requirements: Up to 100% Amtrak is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/color, religion, sex, national origin/ethnicity, disability, veteran status, or other protected characteristics. Amtrak is committed to a safe workplace free of drugs and alcohol. Pre-employment background check, criminal history check, and drug screen are required. Marijuana usage results in disqualification per DOT regulations. See DOT and federal security requirements for safety-sensitive positions. Seniority level Internship Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Rail Transportation
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Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, ride the side of trains, and lift a variety of equipment in all types of weather. Report to work on short notice and work weekends and holidays. If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on-the-job training associated with the assigned Crew Base. Learn more about the day in the life of a Conductor at Amtrak by watching this video. Essential Functions
Works a variety of hours within a 24/7 transportation environment. Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices. Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards. Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs. Ensures safety of passengers and crew by adhering to safety rules. Interacts professionally with passengers, crew members, and others responsible for safe and efficient train movements and customer service. Works in either a passenger or non-passenger operation (including yard duty and work trains). Secures movement orders and ensures clear understanding by operating crew. Ensures pre-determined service requests are understood and carried out. Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures. Physically moves between and around train cars, manipulating and lifting heavy air hoses and electrical cables. Rides the side of train equipment as required. Assists the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects. Assists in boarding and detraining of passengers, baggage, express shipments. Makes customer service announcements and provides information about train service, including passenger connections. Makes special arrangements in case of service failure and ensures safe and orderly passenger conduct. Demonstrates an understanding of the elements of quality customer service and interacts professionally under all circumstances. Adheres to Amtrak’s Uniform & Grooming Standards when performing passenger service. Minimum Qualifications
Some work experience exhibiting responsibility, initiative, and leadership characteristics. Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination equating to 2 years. Satisfactory attendance and safe work record. Must have a current valid driver’s license. Must live within 2 hours of Crew Base. Applicants must be able to lift 50 lbs and meet FRA vision, color vision, and hearing criteria per 49 CFR 242. High School Diploma. Preferred Qualifications
Some leadership/supervisory experience. Experience in a customer service role with cash handling and ability to adapt to variable work hours. Some mechanical experience/knowledge. Communications And Interpersonal Skills
Must have excellent verbal and written communication skills. Hourly range:
$24.38 – $24.38
(with potential increases per the applicable collective bargaining agreement after starting employment). Amtrak offers a comprehensive benefit package including health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here. Notes
Requisition ID: 165347 • Posting Location(s): Kansas • Relocation Offered: No • Travel Requirements: Up to 100% Amtrak is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/color, religion, sex, national origin/ethnicity, disability, veteran status, or other protected characteristics. Amtrak is committed to a safe workplace free of drugs and alcohol. Pre-employment background check, criminal history check, and drug screen are required. Marijuana usage results in disqualification per DOT regulations. See DOT and federal security requirements for safety-sensitive positions. Seniority level Internship Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Rail Transportation
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