Bank of America
Senior Business Control Specialist – Safe Deposit Box
Bank of America, Pinecrest, California, United States, 95364
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This role is a leadership position under the Safe Deposit Box Process & Control Management Team (SDBPCM) SDBPCM oversees process and control improvement and execution, in support of National Financial Center Operations. The Sr Business Control Specialist role is responsible for leading a team of Business Control Specialists, ensuring consistent delivery of business objectives while maintaining strong risk management and compliance standards. This leader sets clear expectations, drives accountability, and empowers employees to perform at their highest potential. Success in this role requires a balance of executional discipline, expense management, people leadership, and the ability to connect day‑to‑day team performance with broader enterprise priorities.
Responsibilities
Manages team of Business Control Specialists (B6) on the execution of bank initiated safe deposit box drills
Manage performance scorecard for direct reports
Manage expenses per the enterprise standard
Coach, mentor, and develop junior employees
Conflict resolution
Communicate expectations upward and downward
Assess situations quickly and make informed, sound decisions
Drive risk identification culture within the business
Collaborate with process and control owners
Supports the implementation of business continuity efforts
Develop strong partnership and influence decisions with peers and partners
Skills
Proven ability to coach, mentor, and develop junior employees
Strong delegation skills
Conflict resolution and team motivation abilities
Clear, concise, and professional verbal and written communication
Ability to communicate expectations upward and downward
Ability to assess situations quickly and make informed, sound decisions
Reporting and Metrics experience
Confidence in taking ownership of outcomes
Required Qualifications
3+ years of financial center operations management experience
Financial center safe deposit box drill experience
Ability to work remotely with other teammates
Ability to travel 50%-75%
Ability to lift 50 pounds
Ability to stand, sit, and kneel for extended periods
Microsoft Office knowledge
Desired Skills
Financial Center Applications Experience
INTERACT
SBDOMS
ACT
Imageview
BOLT
SSA
SWFT
Risk Management
Project Management
Independent thinker, problem solver.
Self-starter, flexible and hardworking
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency details US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - MD - Baltimore - 3415 Eastern Ave - Highlandtown (MD4502), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)
Pay Pay range $70,000.00 - $104,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This role is a leadership position under the Safe Deposit Box Process & Control Management Team (SDBPCM) SDBPCM oversees process and control improvement and execution, in support of National Financial Center Operations. The Sr Business Control Specialist role is responsible for leading a team of Business Control Specialists, ensuring consistent delivery of business objectives while maintaining strong risk management and compliance standards. This leader sets clear expectations, drives accountability, and empowers employees to perform at their highest potential. Success in this role requires a balance of executional discipline, expense management, people leadership, and the ability to connect day‑to‑day team performance with broader enterprise priorities.
Responsibilities
Manages team of Business Control Specialists (B6) on the execution of bank initiated safe deposit box drills
Manage performance scorecard for direct reports
Manage expenses per the enterprise standard
Coach, mentor, and develop junior employees
Conflict resolution
Communicate expectations upward and downward
Assess situations quickly and make informed, sound decisions
Drive risk identification culture within the business
Collaborate with process and control owners
Supports the implementation of business continuity efforts
Develop strong partnership and influence decisions with peers and partners
Skills
Proven ability to coach, mentor, and develop junior employees
Strong delegation skills
Conflict resolution and team motivation abilities
Clear, concise, and professional verbal and written communication
Ability to communicate expectations upward and downward
Ability to assess situations quickly and make informed, sound decisions
Reporting and Metrics experience
Confidence in taking ownership of outcomes
Required Qualifications
3+ years of financial center operations management experience
Financial center safe deposit box drill experience
Ability to work remotely with other teammates
Ability to travel 50%-75%
Ability to lift 50 pounds
Ability to stand, sit, and kneel for extended periods
Microsoft Office knowledge
Desired Skills
Financial Center Applications Experience
INTERACT
SBDOMS
ACT
Imageview
BOLT
SSA
SWFT
Risk Management
Project Management
Independent thinker, problem solver.
Self-starter, flexible and hardworking
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency details US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - MD - Baltimore - 3415 Eastern Ave - Highlandtown (MD4502), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)
Pay Pay range $70,000.00 - $104,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
#J-18808-Ljbffr