Capital City Bank Group, Inc.
Overview
Video Banker I PM role at Capital City Bank Group, Inc. Hours: Mon. - Fri.; Some Saturdays; 11 a.m. - 8 p.m. Video Teller transactions via Interactive Teller Machine (ITM) in a courteous and professional manner, providing excellent client service and retention through accurate and expeditious entries. The role focuses on strengthening client relationships by offering new or additional products and services, while some interactions may deviate from standard screens, scripts, and procedures. The associate should have above-average knowledge of the company structure and its products and services to maximize profit potential via video channels. Strong team-oriented verbal communication, ability to handle multiple tasks, and solid organizational skills are required.
General Summary
This position will handle video teller transactions of a routine nature via Interactive Teller Machine (ITM) in a courteous and professional manner while providing excellent client service and retention through accurate and expeditious entries. The candidate should focus on strengthening relationships by offering new or additional products and services while keeping in mind some interactions may require deviation from standard screens, scripts, and procedures. The associate requires above-average knowledge of the company structure and its products and services to maximize the profit potential of each client via video channels. Associate must have strong team-oriented verbal communication, ability to handle multiple tasks, and possess strong organizational skills.
Principal Duties And Responsibilities Performs multiple advanced-teller duties including, but not limited to, account maintenance, deposits and withdrawals, loan payments, check ordering, place hold based on Reg CC guidelines, endorsement verification, debit card maintenance, verification of funds, and end of day balancing.
Communicates and conducts transactions with clients via interactive teller kiosk (ITM) with a smile.
Answers questions by obtaining and maintaining a high level of understanding of products, services, procedures, risks, vendors, and other pertinent information.
Oversees ITMs by inputting service requests and ensuring timely fixes. Responsibilities include monitoring repeat service issues.
Notifies Coordinator and/or Video Banking Experience Manager of any unusual activity.
Handles unique client requests which require special attention. Educates clients on products, services, requirements, risks, and disclosures to prevent situations from recurring.
Researches transactions, disputed fees, accounts, signers, and missing transactions.
Cross-sells relevant products and services and refers clients to other departments, as appropriate.
Participates in departmental initiatives for growth and innovation.
Monitors department inbox for daily correspondence.
Employer Determines The Essential Functions Of The Job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans, with department managers setting the standard.
Associated Duties Provides additional support to manager and department colleagues
Completes research and projects as assigned
Completes all assigned/required Bank training within established timelines
Knowledge, Skills And Abilities (KSAs) Required Must be familiar with Windows computer, mobile apps, and navigating software platforms
Ability to exercise sound and reasonable judgment
Ability to apply initiative and work with little supervision
Ability to prioritize work and multi-task
Ability to communicate effectively and interact positively with others
Ability to follow detailed instructions and a wide range of procedures requiring some judgment
Proficiency in data entry/typing
Education Minimum high school diploma or equivalent required. Some college preferred. Experience in banking (call center, administration, etc.) preferred.
Successful completion of in-house training program or other approved training program will be considered.
Working Conditions Regular contact with clients, associates, and supervisors in an open cubicle environment
Communication via video teller technology, phone, e-mail, and internal messaging systems
All video teller transactions recorded; reviewed for monthly quality assurance
Multi-tasking using several computer applications
Fast-paced and occasionally stressful situations
Ability to sit for long periods
In the rare instance of a major disruption, relocation or telecommuting may be necessary to ensure business continuity
Benefits Medical, Dental and Vision
Life Insurance
401(k) with Matching
Flexible Spending Accounts
Tuition Assistance
Stock Purchase
Discounts on Products and Services
EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT.
This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Seniority level
Entry level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Banking
Referrals increase your chances of interviewing at Capital City Bank Group, Inc. by 2x
Get notified about new Project Manager jobs in Tallahassee, FL.
Project Manager (Manager – IT/Software Projects)
Tallahassee, FL $130,000.00-$150,000.00
Project Manager (Levels I – III) (Multiple Vacancies)
Tallahassee, FL $54,300.00-$119,340.00
Senior Project Manager - Site & UnderGround Utilities
Tallahassee, FL $145,000.00-$165,000.00
Senior Project Manager (IT / Florida PALM)
Tallahassee, FL $60,000.00-$68,000.00
STATE PROJECT MANAGEMENT SUPPORT ENG - 55009957
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Video Banker I PM role at Capital City Bank Group, Inc. Hours: Mon. - Fri.; Some Saturdays; 11 a.m. - 8 p.m. Video Teller transactions via Interactive Teller Machine (ITM) in a courteous and professional manner, providing excellent client service and retention through accurate and expeditious entries. The role focuses on strengthening client relationships by offering new or additional products and services, while some interactions may deviate from standard screens, scripts, and procedures. The associate should have above-average knowledge of the company structure and its products and services to maximize profit potential via video channels. Strong team-oriented verbal communication, ability to handle multiple tasks, and solid organizational skills are required.
General Summary
This position will handle video teller transactions of a routine nature via Interactive Teller Machine (ITM) in a courteous and professional manner while providing excellent client service and retention through accurate and expeditious entries. The candidate should focus on strengthening relationships by offering new or additional products and services while keeping in mind some interactions may require deviation from standard screens, scripts, and procedures. The associate requires above-average knowledge of the company structure and its products and services to maximize the profit potential of each client via video channels. Associate must have strong team-oriented verbal communication, ability to handle multiple tasks, and possess strong organizational skills.
Principal Duties And Responsibilities Performs multiple advanced-teller duties including, but not limited to, account maintenance, deposits and withdrawals, loan payments, check ordering, place hold based on Reg CC guidelines, endorsement verification, debit card maintenance, verification of funds, and end of day balancing.
Communicates and conducts transactions with clients via interactive teller kiosk (ITM) with a smile.
Answers questions by obtaining and maintaining a high level of understanding of products, services, procedures, risks, vendors, and other pertinent information.
Oversees ITMs by inputting service requests and ensuring timely fixes. Responsibilities include monitoring repeat service issues.
Notifies Coordinator and/or Video Banking Experience Manager of any unusual activity.
Handles unique client requests which require special attention. Educates clients on products, services, requirements, risks, and disclosures to prevent situations from recurring.
Researches transactions, disputed fees, accounts, signers, and missing transactions.
Cross-sells relevant products and services and refers clients to other departments, as appropriate.
Participates in departmental initiatives for growth and innovation.
Monitors department inbox for daily correspondence.
Employer Determines The Essential Functions Of The Job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans, with department managers setting the standard.
Associated Duties Provides additional support to manager and department colleagues
Completes research and projects as assigned
Completes all assigned/required Bank training within established timelines
Knowledge, Skills And Abilities (KSAs) Required Must be familiar with Windows computer, mobile apps, and navigating software platforms
Ability to exercise sound and reasonable judgment
Ability to apply initiative and work with little supervision
Ability to prioritize work and multi-task
Ability to communicate effectively and interact positively with others
Ability to follow detailed instructions and a wide range of procedures requiring some judgment
Proficiency in data entry/typing
Education Minimum high school diploma or equivalent required. Some college preferred. Experience in banking (call center, administration, etc.) preferred.
Successful completion of in-house training program or other approved training program will be considered.
Working Conditions Regular contact with clients, associates, and supervisors in an open cubicle environment
Communication via video teller technology, phone, e-mail, and internal messaging systems
All video teller transactions recorded; reviewed for monthly quality assurance
Multi-tasking using several computer applications
Fast-paced and occasionally stressful situations
Ability to sit for long periods
In the rare instance of a major disruption, relocation or telecommuting may be necessary to ensure business continuity
Benefits Medical, Dental and Vision
Life Insurance
401(k) with Matching
Flexible Spending Accounts
Tuition Assistance
Stock Purchase
Discounts on Products and Services
EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT.
This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Seniority level
Entry level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Banking
Referrals increase your chances of interviewing at Capital City Bank Group, Inc. by 2x
Get notified about new Project Manager jobs in Tallahassee, FL.
Project Manager (Manager – IT/Software Projects)
Tallahassee, FL $130,000.00-$150,000.00
Project Manager (Levels I – III) (Multiple Vacancies)
Tallahassee, FL $54,300.00-$119,340.00
Senior Project Manager - Site & UnderGround Utilities
Tallahassee, FL $145,000.00-$165,000.00
Senior Project Manager (IT / Florida PALM)
Tallahassee, FL $60,000.00-$68,000.00
STATE PROJECT MANAGEMENT SUPPORT ENG - 55009957
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr