Topgolf
Hospitality Manager - Front of House Manager
Topgolf, San Antonio, Texas, United States, 78208
Overview
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Hospitality Manager - Front of House Manager
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Topgolf . Hospitality Manager - Front of House Manager Responsibilities
Set up and run hiring events to keep up with venue staffing needs. Collaborate with department heads to identify specific training gaps or needs for hospitality staff. Deliver engaging training programs for managers and associates. Organize and inventory training materials, manuals, and resources to support training initiatives. Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary. Coordinate and schedule training sessions to ensure all staff receive proper training. Monitor the performance and progress of trainees, providing coaching and additional support when required. Stay updated on industry trends and best practices in hospitality training. Qualifications
Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus. Proven experience as a Training Manager in the hospitality industry. Excellent knowledge of hospitality principles, guest service, and etiquette. Effective communication and interpersonal skills. Experience with learning management systems (LMS) is preferred. Ability to assess training needs and develop customized training solutions. ADA & EEO
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. Topgolf is an equal opportunity employer and is committed to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected characteristics in its application and hiring processes and in employment decisions. Topgolf is an affirmative action employer and takes steps to create a respectful, equitable and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Unsolicited resumes will be considered the property of Topgolf Entertainment Group and processed accordingly without fee. Topgolf participates in E-Verify and will provide Form I-9 information to confirm work authorization in the U.S.
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Join to apply for the
Hospitality Manager - Front of House Manager
role at
Topgolf . Hospitality Manager - Front of House Manager Responsibilities
Set up and run hiring events to keep up with venue staffing needs. Collaborate with department heads to identify specific training gaps or needs for hospitality staff. Deliver engaging training programs for managers and associates. Organize and inventory training materials, manuals, and resources to support training initiatives. Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary. Coordinate and schedule training sessions to ensure all staff receive proper training. Monitor the performance and progress of trainees, providing coaching and additional support when required. Stay updated on industry trends and best practices in hospitality training. Qualifications
Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus. Proven experience as a Training Manager in the hospitality industry. Excellent knowledge of hospitality principles, guest service, and etiquette. Effective communication and interpersonal skills. Experience with learning management systems (LMS) is preferred. Ability to assess training needs and develop customized training solutions. ADA & EEO
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. Topgolf is an equal opportunity employer and is committed to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected characteristics in its application and hiring processes and in employment decisions. Topgolf is an affirmative action employer and takes steps to create a respectful, equitable and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Unsolicited resumes will be considered the property of Topgolf Entertainment Group and processed accordingly without fee. Topgolf participates in E-Verify and will provide Form I-9 information to confirm work authorization in the U.S.
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