Lenmar Consulting Inc
Network Technician (Meraki / CCNA) - Hybrid
Lenmar Consulting Inc, Charlotte, North Carolina, United States, 28245
Overview
We are seeking a Network Technician with extensive remote diagnosis, troubleshooting, and issue resolution experience in large, national, and distributed LAN/WAN environments.
Responsibilities
Diagnose and troubleshoot remote network issues across large distributed LAN/WAN environments.
Collaborate with users, vendors, and engineering staff to resolve technical problems.
Provide excellent verbal and written communication to customers and internal teams.
Deliver high-quality customer service and maintain a customer-focused approach.
Utilize remote support tools and VPN technologies to restore connectivity and performance.
Qualifications
5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
CCNA certification required (or equivalent proven experience).
Strong knowledge of PCI DSS standards and retail network connectivity requirements.
Expertise in VPN technologies, internet connectivity options, and remote support tools.
Hands-on experience with Cisco Meraki full-stack cloud-managed solutions.
Strong knowledge of ticket management systems such as Zendesk (or equivalent tool).
Proven ability to collaborate effectively with users, vendors, and engineering staff.
Excellent verbal and written communication skills.
Demonstrated commitment to delivering legendary customer service at every interaction.
Self-driven and career-growth–minded, with a focus on continuous learning and development.
Employment Details
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Responsibilities
Diagnose and troubleshoot remote network issues across large distributed LAN/WAN environments.
Collaborate with users, vendors, and engineering staff to resolve technical problems.
Provide excellent verbal and written communication to customers and internal teams.
Deliver high-quality customer service and maintain a customer-focused approach.
Utilize remote support tools and VPN technologies to restore connectivity and performance.
Qualifications
5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
CCNA certification required (or equivalent proven experience).
Strong knowledge of PCI DSS standards and retail network connectivity requirements.
Expertise in VPN technologies, internet connectivity options, and remote support tools.
Hands-on experience with Cisco Meraki full-stack cloud-managed solutions.
Strong knowledge of ticket management systems such as Zendesk (or equivalent tool).
Proven ability to collaborate effectively with users, vendors, and engineering staff.
Excellent verbal and written communication skills.
Demonstrated commitment to delivering legendary customer service at every interaction.
Self-driven and career-growth–minded, with a focus on continuous learning and development.
Employment Details
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr