Manhattan Area Technical College
Full-Time IT Support Specialist
Manhattan Area Technical College, Manhattan, Kansas, United States, 66506
IT Support Specialist – The IT Support Specialist serves as a critical frontline resource for end‑user support across the Colleges desktop computing environment.
Job Classification
Classification: Staff
Full-Time/Part-Time Status: Full‑Time
Pay Grade: 8
Pay Amount: $15.57 – $23.36 per hour
Location: Main Campus
Reporting Relationship: Director of Emerging Technologies
Primary Accountabilities The IT Support Specialist ensures timely, professional resolution of technical issues while maintaining high standards of service delivery and system reliability. Responsibilities include triage, ticket intake, escalation to Tier 2 or specialized staff, and support of cloud‑based endpoint management via Microsoft Intune and Azure Active Directory.
Primary Responsibilities
Provide responsive technical assistance to students, faculty, and staff through in‑person and remote support channels, ensuring timely resolution of hardware, software, and access‑related issues.
Triage, sort, and maintain service request tickets using the Colleges IT service management system, escalating to Tier 2 or specialized support staff when appropriate.
Assist users with password resets, login troubleshooting, and account access issues across local and cloud‑based systems.
Install, configure, troubleshoot, and maintain desktops, laptops, and peripherals, including performing on‑site analysis and corrective actions to ensure reliable functionality and security compliance standards.
Manage cloud‑connected clients via Microsoft Intune and Azure Active Directory, including device enrollment, policy enforcement, and troubleshooting hybrid identity issues.
Collaborate with other IT staff to maintain a secure and efficient desktop computing environment, including adherence to cybersecurity protocols and access controls.
Assist with client lifecycle management, including imaging, deployment, decommissioning, and surplus preparation of IT assets.
Provide configuration and support for campus printing systems, including PaperCut integration, printer queue management, and user access troubleshooting.
Apply basic scripting knowledge to automate routine tasks, improve efficiency, and support endpoint configuration.
Support user onboarding and training initiatives by preparing devices, delivering orientation sessions, and assisting with technology adoption across campus.
Maintain accurate inventory records for desktop systems, peripherals, and general electronic equipment, ensuring traceability and lifecycle tracking.
Document all instances of equipment failure, repair, installation, and removal in accordance with IT asset management procedures.
Perform other duties as assigned by the immediate supervisor.
Equal Employment Opportunity Statement Manhattan Tech is an equal opportunity employer and complies with EEOC and ADA employment requirements. Equal opportunity is provided to all qualified persons without discrimination based on race, color, gender, age, national origin, ancestry, ethnicity, disability, sexual orientation, religion, or veteran status. All offers of employment are subject to criminal background checks prior to employment.
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Job Classification
Classification: Staff
Full-Time/Part-Time Status: Full‑Time
Pay Grade: 8
Pay Amount: $15.57 – $23.36 per hour
Location: Main Campus
Reporting Relationship: Director of Emerging Technologies
Primary Accountabilities The IT Support Specialist ensures timely, professional resolution of technical issues while maintaining high standards of service delivery and system reliability. Responsibilities include triage, ticket intake, escalation to Tier 2 or specialized staff, and support of cloud‑based endpoint management via Microsoft Intune and Azure Active Directory.
Primary Responsibilities
Provide responsive technical assistance to students, faculty, and staff through in‑person and remote support channels, ensuring timely resolution of hardware, software, and access‑related issues.
Triage, sort, and maintain service request tickets using the Colleges IT service management system, escalating to Tier 2 or specialized support staff when appropriate.
Assist users with password resets, login troubleshooting, and account access issues across local and cloud‑based systems.
Install, configure, troubleshoot, and maintain desktops, laptops, and peripherals, including performing on‑site analysis and corrective actions to ensure reliable functionality and security compliance standards.
Manage cloud‑connected clients via Microsoft Intune and Azure Active Directory, including device enrollment, policy enforcement, and troubleshooting hybrid identity issues.
Collaborate with other IT staff to maintain a secure and efficient desktop computing environment, including adherence to cybersecurity protocols and access controls.
Assist with client lifecycle management, including imaging, deployment, decommissioning, and surplus preparation of IT assets.
Provide configuration and support for campus printing systems, including PaperCut integration, printer queue management, and user access troubleshooting.
Apply basic scripting knowledge to automate routine tasks, improve efficiency, and support endpoint configuration.
Support user onboarding and training initiatives by preparing devices, delivering orientation sessions, and assisting with technology adoption across campus.
Maintain accurate inventory records for desktop systems, peripherals, and general electronic equipment, ensuring traceability and lifecycle tracking.
Document all instances of equipment failure, repair, installation, and removal in accordance with IT asset management procedures.
Perform other duties as assigned by the immediate supervisor.
Equal Employment Opportunity Statement Manhattan Tech is an equal opportunity employer and complies with EEOC and ADA employment requirements. Equal opportunity is provided to all qualified persons without discrimination based on race, color, gender, age, national origin, ancestry, ethnicity, disability, sexual orientation, religion, or veteran status. All offers of employment are subject to criminal background checks prior to employment.
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