Help at Home
Overview
Help at Home is the leading national provider of in-home personal care services, with a mission to enable individuals to live with independence and dignity at home. We support 66,000 clients monthly with 53,000 caregivers across 12 states. We are looking for people who care about others and are ready to listen, lean in, and make an impact. If you lead with passion and integrity and want to join a rapidly growing, industry-leading team, Help at Home may be a good fit.
Job Summary
The Community Care Associate is the welcoming face of Help at Home within our Walmart-based hub. This role engages with prospective Clients, families, and potential Caregivers by providing clear information about our services and how we support communities. Associates help connect individuals to resources such as Medicaid Waiver programs, Home Health Aide (HHA) services, and Direct Support Professional (DSP) services, ensuring families understand their care options. They also participate in caregiver outreach, meeting with prospective Caregivers to share information about Help at Home, describe services, highlight locations, and connect candidates with the recruiting team for next steps in the hiring process. By providing approachable and knowledgeable support, Community Care Associates help strengthen community trust in Help at Home and reflect our mission and values.
Essential Duties And Responsibilities
Welcome and engage prospective Clients and families, explaining Help at Home services and available care options.
Provide guidance on additional resources, including Medicaid Waiver programs, HHA services, and DSP services.
Meet with prospective Caregivers to explain what Help at Home does, where we serve, and the opportunities available.
Connect potential Caregivers with the recruiting team to complete the interview and hiring process.
Assist with market-level tasks and initiatives as directed by leadership.
Maintain a professional and supportive environment for all individuals visiting the hub.
Represent Help at Home's mission and values with professionalism and compassion in all interactions.
Required Skills/Abilities
Ability to guide, support, and motivate peers while fostering a collaborative environment.
Strong interpersonal and communication skills to explain services clearly, build trust, and provide compassionate support to prospective Caregivers while representing Help at Home professionally.
Familiarity with Medicaid Waiver Programs, HHA Services, DSP Services, or willingness to learn quickly.
Resourceful in handling challenges, prioritizing tasks, and ensuring smooth workflow across Client, Caregiver, and Operational functions.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable learning company systems.
Clear written and verbal communication for interacting with Clients, Caregivers, and Leadership teams.
Ability to represent Help at Home's mission and values with professionalism.
Ability to work overtime and weekends as required by operational needs.
Education and Experience
High School Diploma or GED required.
Some college coursework in healthcare, social services, business, or a related field preferred.
1-2 years of experience in customer service, community outreach, healthcare support, or a related field preferred.
Experience working with Clients, families, or Caregivers in a service or support role preferred.
Previous experience in homecare, healthcare, or human services preferred.
Proficiency with Microsoft Office Suite and preferred ability to learn company systems.
Benefits We offer:
Direct deposit or cash card offered
Healthcare, dental, and vision insurance
Paid time off
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help
Career growth and experience with an industry leader with 40+ years of history in a high-demand field
The above statements are intended to describe the general nature and level of work. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Data Security and Privacy Statement At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
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Help at Home is the leading national provider of in-home personal care services, with a mission to enable individuals to live with independence and dignity at home. We support 66,000 clients monthly with 53,000 caregivers across 12 states. We are looking for people who care about others and are ready to listen, lean in, and make an impact. If you lead with passion and integrity and want to join a rapidly growing, industry-leading team, Help at Home may be a good fit.
Job Summary
The Community Care Associate is the welcoming face of Help at Home within our Walmart-based hub. This role engages with prospective Clients, families, and potential Caregivers by providing clear information about our services and how we support communities. Associates help connect individuals to resources such as Medicaid Waiver programs, Home Health Aide (HHA) services, and Direct Support Professional (DSP) services, ensuring families understand their care options. They also participate in caregiver outreach, meeting with prospective Caregivers to share information about Help at Home, describe services, highlight locations, and connect candidates with the recruiting team for next steps in the hiring process. By providing approachable and knowledgeable support, Community Care Associates help strengthen community trust in Help at Home and reflect our mission and values.
Essential Duties And Responsibilities
Welcome and engage prospective Clients and families, explaining Help at Home services and available care options.
Provide guidance on additional resources, including Medicaid Waiver programs, HHA services, and DSP services.
Meet with prospective Caregivers to explain what Help at Home does, where we serve, and the opportunities available.
Connect potential Caregivers with the recruiting team to complete the interview and hiring process.
Assist with market-level tasks and initiatives as directed by leadership.
Maintain a professional and supportive environment for all individuals visiting the hub.
Represent Help at Home's mission and values with professionalism and compassion in all interactions.
Required Skills/Abilities
Ability to guide, support, and motivate peers while fostering a collaborative environment.
Strong interpersonal and communication skills to explain services clearly, build trust, and provide compassionate support to prospective Caregivers while representing Help at Home professionally.
Familiarity with Medicaid Waiver Programs, HHA Services, DSP Services, or willingness to learn quickly.
Resourceful in handling challenges, prioritizing tasks, and ensuring smooth workflow across Client, Caregiver, and Operational functions.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable learning company systems.
Clear written and verbal communication for interacting with Clients, Caregivers, and Leadership teams.
Ability to represent Help at Home's mission and values with professionalism.
Ability to work overtime and weekends as required by operational needs.
Education and Experience
High School Diploma or GED required.
Some college coursework in healthcare, social services, business, or a related field preferred.
1-2 years of experience in customer service, community outreach, healthcare support, or a related field preferred.
Experience working with Clients, families, or Caregivers in a service or support role preferred.
Previous experience in homecare, healthcare, or human services preferred.
Proficiency with Microsoft Office Suite and preferred ability to learn company systems.
Benefits We offer:
Direct deposit or cash card offered
Healthcare, dental, and vision insurance
Paid time off
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help
Career growth and experience with an industry leader with 40+ years of history in a high-demand field
The above statements are intended to describe the general nature and level of work. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Data Security and Privacy Statement At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
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