BambooHR
Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who can't get enough of our software . Whether working in-office or remotely, you'll be part of a supportive and fun team dedicated to creating exceptional client experiences.
You’ll use quick digital navigation and problem-solving skills to answer questions
We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients.
A successful Client Service Specialist will:
Provide world-class customer service via phone, email, and chat communications with clients
Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
Quickly think on your feet to work through complex questions and come up with creative solutions
During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
Keep up to date on new features and products to maximize value for clients
Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)
What You Need to Get the Job Done
You're available for in-office training during your training
(which takes approx. 2 weeks, dependent on performance) , before choosing between in-office or remote work Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations. You have excellent interpersonal communication with clients and co-workers You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction. You have strong attention to detail and the ability to work in a fast-paced environment You're able to break down complex problems and explain them in a clear and simple way You’re articulate and concise in both written (type 40+ words per minute) and oral English communication Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role. AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR'simpact on setting people free to do great work. Join us in reimagining the future of HR! Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know. BambooHR is An Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here . Create a Job Alert Interested in building your career at BambooHR? Get future opportunities sent straight to your email. Apply for this job
indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Street Address * City * State (If you do not live in any of the states listed, please select Other.) * Select... Do you currently reside in or plan to relocate to Utah? * Select... Desired Salary Date Available LinkedIn Profile How did you hear about BambooHR? * Select... Are you legally authorized to work in the United States? * Select... Will you now or in the future require BambooHR to file a petition or application for employment - based status on your behalf to begin or continue employment with BambooHR? If you have nonimmigrant status, for example F-1 or H-1, your answer to this question should be yes. * Select... Why are you making a company change, and why are you interested in the Client Service Specialist position? * This position requires being able to communicate daily with clients over phone calls, chats, and emails, in a fast paced environment that is driven by meeting metrics and quotas. Can you complete these kinds of tasks? * Select... This is a full-time position that requires approximately 2 weeks of in-office training/ramping. The first 2 weeks of training will be an 8:00am-5:00pm, M-F MST schedule, after which the schedule would be 9am-6pm, M-F MST. Can you commit to working that schedule? * Select... This positions base pay is $21.50 an hour. Does this meet your salary requirements? * Select... Are you able to commute to Draper, Utah, for in-office training during the first two weeks of employment, or can you make arrangements to accommodate this requirement? * Select... Do you have any relatives or family members who are currently employed with BambooHR? * Select... If yes, please indicate their names.If no, please enter N/A. * Have you worked for BambooHR previously? * Select... If Yes, please enter your legal name while working at BambooHR previously. If No, please enter N/A. * Can you perform the essential functions of the job with or without reasonable accommodation? * Select... Would you like to opt-in to receiving text messages from the recruiter for this role in relation to the hiring process – such as interview requests, reminders, etc.? Note: Selecting “no” will not eliminate you from consideration for this role.If you select "yes", you can always opt-out later by replying STOP. * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in BambooHR’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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(which takes approx. 2 weeks, dependent on performance) , before choosing between in-office or remote work Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations. You have excellent interpersonal communication with clients and co-workers You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction. You have strong attention to detail and the ability to work in a fast-paced environment You're able to break down complex problems and explain them in a clear and simple way You’re articulate and concise in both written (type 40+ words per minute) and oral English communication Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role. AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR'simpact on setting people free to do great work. Join us in reimagining the future of HR! Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know. BambooHR is An Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here . Create a Job Alert Interested in building your career at BambooHR? Get future opportunities sent straight to your email. Apply for this job
indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Street Address * City * State (If you do not live in any of the states listed, please select Other.) * Select... Do you currently reside in or plan to relocate to Utah? * Select... Desired Salary Date Available LinkedIn Profile How did you hear about BambooHR? * Select... Are you legally authorized to work in the United States? * Select... Will you now or in the future require BambooHR to file a petition or application for employment - based status on your behalf to begin or continue employment with BambooHR? If you have nonimmigrant status, for example F-1 or H-1, your answer to this question should be yes. * Select... Why are you making a company change, and why are you interested in the Client Service Specialist position? * This position requires being able to communicate daily with clients over phone calls, chats, and emails, in a fast paced environment that is driven by meeting metrics and quotas. Can you complete these kinds of tasks? * Select... This is a full-time position that requires approximately 2 weeks of in-office training/ramping. The first 2 weeks of training will be an 8:00am-5:00pm, M-F MST schedule, after which the schedule would be 9am-6pm, M-F MST. Can you commit to working that schedule? * Select... This positions base pay is $21.50 an hour. Does this meet your salary requirements? * Select... Are you able to commute to Draper, Utah, for in-office training during the first two weeks of employment, or can you make arrangements to accommodate this requirement? * Select... Do you have any relatives or family members who are currently employed with BambooHR? * Select... If yes, please indicate their names.If no, please enter N/A. * Have you worked for BambooHR previously? * Select... If Yes, please enter your legal name while working at BambooHR previously. If No, please enter N/A. * Can you perform the essential functions of the job with or without reasonable accommodation? * Select... Would you like to opt-in to receiving text messages from the recruiter for this role in relation to the hiring process – such as interview requests, reminders, etc.? Note: Selecting “no” will not eliminate you from consideration for this role.If you select "yes", you can always opt-out later by replying STOP. * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in BambooHR’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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