Gallagher
Personal Lines Client Service Manager II
Gallagher, Concord, New Hampshire, United States, 03306
Overview
We are seeking a Personal Lines Account Manager to join our growing team. This role involves managing a book of personal lines accounts based in Concord, New Hampshire, delivering exceptional customer service and building client relationships. How You\'ll Make An Impact
Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc. Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems. Supports Gallagher growth initiatives by contributing to client satisfaction, client retention, and the overall customer experience. Fostering a culture of performance and continuous improvement. Delivers consistent, high quality client service as defined by AJG operational standards and practices. Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage. Operates in a team environment to manage a group of accounts with relatively simple servicing needs. Builds rapport quickly with clients to identify needs in a clear, confident and friendly manner. Leverages systems, services and resources to execute work effectively and efficiently. Engages others in a consultative, business-oriented discussion. Basic understanding of professional and industry standards/practices. Ability to learn and adapt to new systems, processes and skills quickly. Effectively manages/balances multiple and sometimes competing priorities. About You
Required:
Bachelor\'s degree with 3+ years client service and/or claims management experience OR High School diploma/GED with 8+ years client service and/or claims management experience. Producer\'s License. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred:
Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred. Behaviors:
Works effectively in a team environment. Delivers high quality work in a timely manner. Builds rapport quickly with external clients. Balances client focus with operational efficiency. Quickly determines critical issues, is detail oriented, and solves problems quickly with root-cause focus. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by factors including experience, education, geography, complexity, skill set, and hours. In addition to salary, we offer a wide range of benefits. Minimum core benefits
depending on job level may include: Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program for health and wellbeing Charitable matching gift program And more... Inclusion And Diversity
Gallagher is committed to inclusion and equal employment opportunity. We strive to create an environment where everyone feels valued and can contribute fully. We prohibit discrimination based on race, color, religion, creed, gender, sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by law.
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We are seeking a Personal Lines Account Manager to join our growing team. This role involves managing a book of personal lines accounts based in Concord, New Hampshire, delivering exceptional customer service and building client relationships. How You\'ll Make An Impact
Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc. Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems. Supports Gallagher growth initiatives by contributing to client satisfaction, client retention, and the overall customer experience. Fostering a culture of performance and continuous improvement. Delivers consistent, high quality client service as defined by AJG operational standards and practices. Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage. Operates in a team environment to manage a group of accounts with relatively simple servicing needs. Builds rapport quickly with clients to identify needs in a clear, confident and friendly manner. Leverages systems, services and resources to execute work effectively and efficiently. Engages others in a consultative, business-oriented discussion. Basic understanding of professional and industry standards/practices. Ability to learn and adapt to new systems, processes and skills quickly. Effectively manages/balances multiple and sometimes competing priorities. About You
Required:
Bachelor\'s degree with 3+ years client service and/or claims management experience OR High School diploma/GED with 8+ years client service and/or claims management experience. Producer\'s License. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred:
Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred. Behaviors:
Works effectively in a team environment. Delivers high quality work in a timely manner. Builds rapport quickly with external clients. Balances client focus with operational efficiency. Quickly determines critical issues, is detail oriented, and solves problems quickly with root-cause focus. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by factors including experience, education, geography, complexity, skill set, and hours. In addition to salary, we offer a wide range of benefits. Minimum core benefits
depending on job level may include: Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program for health and wellbeing Charitable matching gift program And more... Inclusion And Diversity
Gallagher is committed to inclusion and equal employment opportunity. We strive to create an environment where everyone feels valued and can contribute fully. We prohibit discrimination based on race, color, religion, creed, gender, sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by law.
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