Stylitics
Overview
Client Success Manager (CSM) at Stylitics. You will own the health, retention, renewal, and growth of your assigned accounts, acting as a trusted advisor to client stakeholders. Build long-term partnerships by understanding client goals, delivering measurable value, and proactively driving adoption, expansion, and success by coordinating with internal teams across Sales, Client Operations, Styling, Product, Engineering, Analytics, and Marketing. This role is strategic and hands-on: balance day-to-day problem-solving and client advocacy with long-term planning and business impact. Success will be measured by client retention, account growth, and demonstrated ROI on Stylitics solutions. What You Will Do
Strategic Ownership : Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics' solutions. Client Advocacy : Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance products and services. Retention, Renewal & Growth : Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams. Value Realization : Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus. Driving Results : Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success. Collaboration & Leadership : Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives. Operational Excellence : Maintain accurate account documentation and information to benefit current and future team members. Continuous Improvement : Build the knowledge and competencies that drive client success, mentor peers, and contribute to evolving client success frameworks, processes, and tools to scale best practices across the team. Must-Have Qualifications
Bachelor's Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or related fields 3+ years of account or project management experience within the B2B SaaS/E-commerce industry Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives Experience with retail, merchandising, e-commerce industries is a strong plus Experience with tracking and measuring key business metrics (CARR, NRR, GRR) Confident communication (written and oral) skills and ability to work collaboratively with all levels of internal and external organizations Strong problem-solving, attention to detail, organizational, and time management skills, with demonstrated strategic thinking abilities Nice-to-Have Qualifications
Experience with process improvements and scaling processes to generate team efficiencies Proficiency with CRM software (e.g. Gainsight, Salesforce) and project management/ticket tools (e.g. JIRA, Notion) Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning) Dynamic personality able to engage and influence audiences at all levels Experience at a high-growth start-up and comfort with the unknown Salary
The compensation range for this role is targeted at $93,000 - $119,000 USD annually. The final offer also takes into account total compensation factors and market conditions. This range is shared in good faith and subject to modification based on market and business conditions. Our Benefits & Perks
Vision and dental insurance options fully covered by us Medical plan coverage with options starting at no cost to you Competitive salary along with career planning for the future Stock options in a growing company Commuter benefits program Company matched 401k plan Generous paid time off policies Work events - virtual and in-person Access to ClassPass (company paid) for well-being needs Our Values
We care deeply about delivering high quality work We work to be the best partners possible We get things done We believe the right team matters most We think like customers and act like owners We relish being pioneers
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Client Success Manager (CSM) at Stylitics. You will own the health, retention, renewal, and growth of your assigned accounts, acting as a trusted advisor to client stakeholders. Build long-term partnerships by understanding client goals, delivering measurable value, and proactively driving adoption, expansion, and success by coordinating with internal teams across Sales, Client Operations, Styling, Product, Engineering, Analytics, and Marketing. This role is strategic and hands-on: balance day-to-day problem-solving and client advocacy with long-term planning and business impact. Success will be measured by client retention, account growth, and demonstrated ROI on Stylitics solutions. What You Will Do
Strategic Ownership : Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics' solutions. Client Advocacy : Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance products and services. Retention, Renewal & Growth : Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams. Value Realization : Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus. Driving Results : Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success. Collaboration & Leadership : Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives. Operational Excellence : Maintain accurate account documentation and information to benefit current and future team members. Continuous Improvement : Build the knowledge and competencies that drive client success, mentor peers, and contribute to evolving client success frameworks, processes, and tools to scale best practices across the team. Must-Have Qualifications
Bachelor's Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or related fields 3+ years of account or project management experience within the B2B SaaS/E-commerce industry Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives Experience with retail, merchandising, e-commerce industries is a strong plus Experience with tracking and measuring key business metrics (CARR, NRR, GRR) Confident communication (written and oral) skills and ability to work collaboratively with all levels of internal and external organizations Strong problem-solving, attention to detail, organizational, and time management skills, with demonstrated strategic thinking abilities Nice-to-Have Qualifications
Experience with process improvements and scaling processes to generate team efficiencies Proficiency with CRM software (e.g. Gainsight, Salesforce) and project management/ticket tools (e.g. JIRA, Notion) Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning) Dynamic personality able to engage and influence audiences at all levels Experience at a high-growth start-up and comfort with the unknown Salary
The compensation range for this role is targeted at $93,000 - $119,000 USD annually. The final offer also takes into account total compensation factors and market conditions. This range is shared in good faith and subject to modification based on market and business conditions. Our Benefits & Perks
Vision and dental insurance options fully covered by us Medical plan coverage with options starting at no cost to you Competitive salary along with career planning for the future Stock options in a growing company Commuter benefits program Company matched 401k plan Generous paid time off policies Work events - virtual and in-person Access to ClassPass (company paid) for well-being needs Our Values
We care deeply about delivering high quality work We work to be the best partners possible We get things done We believe the right team matters most We think like customers and act like owners We relish being pioneers
#J-18808-Ljbffr