Legal Management Group
Chief Operating Officer
Legal Management Group, Los Angeles, California, United States, 90079
Overview
We’re seeking a
high-performing COO
with deep operational experience inside a
personal injury law firm . You will act as the
second-in-command to the CEO
and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is
not a learning position
— it’s for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently. Compensation
Base pay range : $200,000.00/yr - $220,000.00/yr Direct message the job poster from Legal Management Group Note: This range is provided by Legal Management Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Key Responsibilities
Departmental Oversight:
Direct, lead, and optimize daily operations across
Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations , and
Client Experience . Ensure
KPI tracking, data visibility , and accountability in each department. Process & Systems Leadership:
Lead
firm-wide process mapping , SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite). Optimize workflow automation and collaboration between Intake, CM, and Medical teams. People Management & Performance:
Hire, onboard, and coach department leads and hold them to
performance-based metrics . Establish
structured onboarding , cross-training, and succession planning systems. Lead
medical provider negotiations , lien reductions, and ensure client medical management is cost-effective and streamlined. Manage investigation resources, vendor contracts, and vendor KPI evaluation. Operational Reporting & Decision Support:
Build dashboards in
Looker Studio , track progress against KPIs, and support CEO in decision-making. Present weekly scorecards across departments and identify areas of underperformance. What Success Looks Like
90%+ of department KPIs hit consistently Increased case velocity without reducing settlement value Medical spend per case reduced by [X]% through better negotiation Investigations completed in
High team engagement, low turnover, clear org chart with successors in place CEO involvement in ops reduced by 75% Required Skills & Experience
7+ years as COO or Director of Operations in a
personal injury law firm Deep knowledge of
intakes, CM, litigation, medical records, investigations Experience with
KPIs, process mapping, automation tools Prior ownership of law firm P&L, budgeting, and staffing plans Skilled in
medical negotiations, lien reductions , and cost control High emotional intelligence with
zero micromanagement needed Strong technical understanding of
law firm tech stacks
(Filevine, Lead Docket, G Suite, RingCentral, etc.) Preferred Tools & Platforms
Soft Skills & Personality Fit
Strategic operator with a
bias for action Can
teach others , not just do the work Calm under pressure, direct communicator Holds teams accountable while building morale Operates with
CEO-mindset and owner mentality Seniority & Employment Details
Seniority level:
Executive Employment type:
Full-time Job function:
General Business Industries:
Legal Services Note: The following job postings and location snippets were part of the original text and have been removed for clarity and relevance to this role.
#J-18808-Ljbffr
We’re seeking a
high-performing COO
with deep operational experience inside a
personal injury law firm . You will act as the
second-in-command to the CEO
and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is
not a learning position
— it’s for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently. Compensation
Base pay range : $200,000.00/yr - $220,000.00/yr Direct message the job poster from Legal Management Group Note: This range is provided by Legal Management Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Key Responsibilities
Departmental Oversight:
Direct, lead, and optimize daily operations across
Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations , and
Client Experience . Ensure
KPI tracking, data visibility , and accountability in each department. Process & Systems Leadership:
Lead
firm-wide process mapping , SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite). Optimize workflow automation and collaboration between Intake, CM, and Medical teams. People Management & Performance:
Hire, onboard, and coach department leads and hold them to
performance-based metrics . Establish
structured onboarding , cross-training, and succession planning systems. Lead
medical provider negotiations , lien reductions, and ensure client medical management is cost-effective and streamlined. Manage investigation resources, vendor contracts, and vendor KPI evaluation. Operational Reporting & Decision Support:
Build dashboards in
Looker Studio , track progress against KPIs, and support CEO in decision-making. Present weekly scorecards across departments and identify areas of underperformance. What Success Looks Like
90%+ of department KPIs hit consistently Increased case velocity without reducing settlement value Medical spend per case reduced by [X]% through better negotiation Investigations completed in
High team engagement, low turnover, clear org chart with successors in place CEO involvement in ops reduced by 75% Required Skills & Experience
7+ years as COO or Director of Operations in a
personal injury law firm Deep knowledge of
intakes, CM, litigation, medical records, investigations Experience with
KPIs, process mapping, automation tools Prior ownership of law firm P&L, budgeting, and staffing plans Skilled in
medical negotiations, lien reductions , and cost control High emotional intelligence with
zero micromanagement needed Strong technical understanding of
law firm tech stacks
(Filevine, Lead Docket, G Suite, RingCentral, etc.) Preferred Tools & Platforms
Soft Skills & Personality Fit
Strategic operator with a
bias for action Can
teach others , not just do the work Calm under pressure, direct communicator Holds teams accountable while building morale Operates with
CEO-mindset and owner mentality Seniority & Employment Details
Seniority level:
Executive Employment type:
Full-time Job function:
General Business Industries:
Legal Services Note: The following job postings and location snippets were part of the original text and have been removed for clarity and relevance to this role.
#J-18808-Ljbffr