Burrell Behavioral Health
Client Access Representative
Burrell Behavioral Health, Farmington, Missouri, United States, 63640
Overview
Job Title: Client Access Representative Location: Farmington, Missouri Department: Recovery Services Employment Type: Full-time Company: Burrell Behavioral Health Job Summary
Be the welcoming face and first point of contact for clients. You will help ensure a seamless and positive experience for every individual who walks through our doors. Strong customer service, attention to detail, and multitasking skills are essential to provide a warm and efficient reception environment. Responsibilities
Greet clients warmly and verify personal information, insurance details, and collect co-payments. Schedule and manage clinicians’ appointments, ensuring accurate benefit and eligibility verification. Handle appointment changes, cancellations, and no-show situations according to established processes. Collaborate with clients, families, and staff to resolve issues during visits. Ensure the completeness and organization of client health records. Maintain accurate cash handling and balance daily transactions. Coordinate and verify client referrals efficiently. Utilize Electronic Medical Records applications effectively. Answer phone calls, direct inquiries, and respond to requests from leadership. Maintain a welcoming and organized reception area. Participate in service monitors and quality improvement programs. Demonstrate excellent guest relations skills in all interactions. Assist with additional duties and projects as assigned. Education And/or Experience Qualifications
High school diploma or GED required. Previous customer service experience preferred. Additional Qualifications
Excellent oral, written, and interpersonal communication skills. Strong customer service orientation and ability to multitask. Excellent organization and typing skills. Proficiency in computer applications. Reliable transportation. Successful completion of background checks, including criminal record, driving record, and abuse/neglect. Appropriate driver’s license, insurance coverage, and meeting auto liability carrier’s driver criteria. Keywords
Client Access Representative, Customer Service, Appointment Scheduling, Insurance Verification, Payment Collection, Medical Records Position Perks & Benefits
Paid time off: full-time employees receive an attractive time off package to balance work and personal life Employee benefits package: health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture that promotes well-being and happiness We are an Equal Employment Opportunity Employer. Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace. Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Industries
Hospitals and Health Care
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Job Title: Client Access Representative Location: Farmington, Missouri Department: Recovery Services Employment Type: Full-time Company: Burrell Behavioral Health Job Summary
Be the welcoming face and first point of contact for clients. You will help ensure a seamless and positive experience for every individual who walks through our doors. Strong customer service, attention to detail, and multitasking skills are essential to provide a warm and efficient reception environment. Responsibilities
Greet clients warmly and verify personal information, insurance details, and collect co-payments. Schedule and manage clinicians’ appointments, ensuring accurate benefit and eligibility verification. Handle appointment changes, cancellations, and no-show situations according to established processes. Collaborate with clients, families, and staff to resolve issues during visits. Ensure the completeness and organization of client health records. Maintain accurate cash handling and balance daily transactions. Coordinate and verify client referrals efficiently. Utilize Electronic Medical Records applications effectively. Answer phone calls, direct inquiries, and respond to requests from leadership. Maintain a welcoming and organized reception area. Participate in service monitors and quality improvement programs. Demonstrate excellent guest relations skills in all interactions. Assist with additional duties and projects as assigned. Education And/or Experience Qualifications
High school diploma or GED required. Previous customer service experience preferred. Additional Qualifications
Excellent oral, written, and interpersonal communication skills. Strong customer service orientation and ability to multitask. Excellent organization and typing skills. Proficiency in computer applications. Reliable transportation. Successful completion of background checks, including criminal record, driving record, and abuse/neglect. Appropriate driver’s license, insurance coverage, and meeting auto liability carrier’s driver criteria. Keywords
Client Access Representative, Customer Service, Appointment Scheduling, Insurance Verification, Payment Collection, Medical Records Position Perks & Benefits
Paid time off: full-time employees receive an attractive time off package to balance work and personal life Employee benefits package: health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture that promotes well-being and happiness We are an Equal Employment Opportunity Employer. Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace. Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Industries
Hospitals and Health Care
#J-18808-Ljbffr