TrustBank
Overview
Universal Banker – TrustBank. Performs a full range of banking services to individual customers and commercial clients, and provides general internal support. Responsible for greeting customers, directing them to the appropriate department or person, providing New Accounts and Teller services, cross-selling bank products and services, and supporting other branch needs. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times.
Duties And Responsibilities
Open and close bank when needed.
Remain flexible to scheduling needs during all Tuscola location business hours.
Ensure that customers receive prompt and courteous service.
Answer phone inquiries.
Balance drawer cash and vault cash.
Run teller transactions accurately and efficiently.
Process night drop deposits.
Approve checks within limits.
Assist customers in resolving account related problems.
Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer’s needs.
Assist customers by opening new accounts.
Give out appropriate loan applications.
Cross-sell products to customers.
Issue and redeem certificates of deposit.
Stay within compliance guidelines when opening and closing all accounts.
Order ATM/Debit cards and update information, activate, etc.
Process check orders/re-orders for customers with products for personal and business purposes.
Order and stock adequate supplies.
Attend bank meetings and educational seminars as required.
Maintain over and short reports and transaction reports.
Ship and order currency and coin from Fed.
Scan and balance transaction in the proof program.
Promote TrustBank’s Values and Service Standards.
Assist with monthly reports.
Represent TrustBank at community functions.
Provide support to Branch Manager and Market President.
Perform other duties as assigned.
Working Conditions The position is a full-time position, working 40 hours per week. Some work is repetitive; you will deal with the public and must be courteous and efficient. The noise level is usually moderate. Duties may require standing, walking, using hands, and handling objects or controls; ability to lift up to 25 pounds. Vision requirements include close, distance, peripheral, depth perception, and focus.
TrustBank Core Values Embrace and promote the TrustBank Culture and Core Values in all aspects of duties.
Compensation And Benefits The estimated annual salary for this position is $17 - $20/hour. The position is eligible for an annual discretionary bonus. Pay rate may vary based on qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our employee benefits on our bank’s career page: https://trustbank.net/company/career-opportunities
Disclosures Trust Bank recognizes that people are our bank’s strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of protected attributes, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet ongoing needs of the organization.
Requirements Note:
The following sections describe education/experience and skills historically required for this role. Text below remains verbatim from the source material but is reformatted for clarity.
EDUCATION and/or EXPERIENCE Must have high school education and be able to master on-the-job training requirements. Prior retail banking experience is desired but not necessary.
Required Skills And Abilities Experience in sales, relationship management, and cross selling skills are desired. Must be proactive thinking, be able to learn compliance, product knowledge, have problem solving skills, and work collaboratively. The ability to perform detailed work with accuracy and cash handling skills are essential.
Technical Skills Ability to use computer for data entry, word processing, MSOffice, and may be assigned Excel spreadsheet work. Knowledge and ability to learn the bank’s data processing system. Use of personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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Duties And Responsibilities
Open and close bank when needed.
Remain flexible to scheduling needs during all Tuscola location business hours.
Ensure that customers receive prompt and courteous service.
Answer phone inquiries.
Balance drawer cash and vault cash.
Run teller transactions accurately and efficiently.
Process night drop deposits.
Approve checks within limits.
Assist customers in resolving account related problems.
Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer’s needs.
Assist customers by opening new accounts.
Give out appropriate loan applications.
Cross-sell products to customers.
Issue and redeem certificates of deposit.
Stay within compliance guidelines when opening and closing all accounts.
Order ATM/Debit cards and update information, activate, etc.
Process check orders/re-orders for customers with products for personal and business purposes.
Order and stock adequate supplies.
Attend bank meetings and educational seminars as required.
Maintain over and short reports and transaction reports.
Ship and order currency and coin from Fed.
Scan and balance transaction in the proof program.
Promote TrustBank’s Values and Service Standards.
Assist with monthly reports.
Represent TrustBank at community functions.
Provide support to Branch Manager and Market President.
Perform other duties as assigned.
Working Conditions The position is a full-time position, working 40 hours per week. Some work is repetitive; you will deal with the public and must be courteous and efficient. The noise level is usually moderate. Duties may require standing, walking, using hands, and handling objects or controls; ability to lift up to 25 pounds. Vision requirements include close, distance, peripheral, depth perception, and focus.
TrustBank Core Values Embrace and promote the TrustBank Culture and Core Values in all aspects of duties.
Compensation And Benefits The estimated annual salary for this position is $17 - $20/hour. The position is eligible for an annual discretionary bonus. Pay rate may vary based on qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our employee benefits on our bank’s career page: https://trustbank.net/company/career-opportunities
Disclosures Trust Bank recognizes that people are our bank’s strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of protected attributes, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet ongoing needs of the organization.
Requirements Note:
The following sections describe education/experience and skills historically required for this role. Text below remains verbatim from the source material but is reformatted for clarity.
EDUCATION and/or EXPERIENCE Must have high school education and be able to master on-the-job training requirements. Prior retail banking experience is desired but not necessary.
Required Skills And Abilities Experience in sales, relationship management, and cross selling skills are desired. Must be proactive thinking, be able to learn compliance, product knowledge, have problem solving skills, and work collaboratively. The ability to perform detailed work with accuracy and cash handling skills are essential.
Technical Skills Ability to use computer for data entry, word processing, MSOffice, and may be assigned Excel spreadsheet work. Knowledge and ability to learn the bank’s data processing system. Use of personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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