Midland States Bank
Overview
Position Title:
Universal Banker Trainee
Locations: Farina, IL
Time Type: Full time
Req ID: JR1216-Farina_IL
At Midland States Bank, we’re proud to be a little different. You can see it in our bright orange signs—but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions. For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.
We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We’re innovating and optimizing our services to ensure we stay unique – providing strength you can count on with heart you can feel. You might say we’re unlike any other bank. And you’d be right.
At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Compensation Universal Banker Trainee — Pay Rate: $17.50 an hour
Position Summary The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.
An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs-based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.
Primary Accountabilities
Institutional knowledge of banking.
Receive cash and checks for deposit, verify amounts, review endorsements and checks for possible fraud including holds.
Examine cash carefully to guard against counterfeit bills.
Cash checks for customers in accordance with bank policy. Enter transactions into computer system and issue receipts.
Provide accurate customer service, including balancing cash drawer throughout the day to reduce and eliminate teller differences.
Understand basic knowledge of deposit and lending products and services.
Identify correct product types through needs-based questioning to build and deepen customer relationships, including determining needs and referring business partners.
Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior employee.
Develop sales and product knowledge to achieve personal and team goals; track and monitor those sales and opportunities in the customer information software.
Participate in onsite visits to promote the Employee Perks at Work Program & Merchant Services.
Proactively participate in outbound teleconsulting to promote and expand current client relationships.
Actively participate in weekly huddles and one-on-one coaching sessions.
Serve as relief and/or backup teller in other Midland States Bank locations.
Timely completion of all assigned learning activities.
Demonstrate and model Midland States Bank core values that support the bank’s culture.
Participate in bank-sponsored community activities and initiatives.
The role requires occasional travel for training and team meetings, and willingness to travel periodically to locations within the market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.
Qualifications Education/Experience
Sales and customer service background.
Ability
Stand for extended periods of time.
Ability to lift and transport coin and currency bags as required (bags may weigh between 25 lbs and 50 lbs).
Other Desired Qualifications
Multilingual speakers are encouraged to apply.
Competencies
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self development
Being flexible and adaptable
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.
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Universal Banker Trainee
Locations: Farina, IL
Time Type: Full time
Req ID: JR1216-Farina_IL
At Midland States Bank, we’re proud to be a little different. You can see it in our bright orange signs—but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions. For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.
We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We’re innovating and optimizing our services to ensure we stay unique – providing strength you can count on with heart you can feel. You might say we’re unlike any other bank. And you’d be right.
At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Compensation Universal Banker Trainee — Pay Rate: $17.50 an hour
Position Summary The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.
An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs-based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.
Primary Accountabilities
Institutional knowledge of banking.
Receive cash and checks for deposit, verify amounts, review endorsements and checks for possible fraud including holds.
Examine cash carefully to guard against counterfeit bills.
Cash checks for customers in accordance with bank policy. Enter transactions into computer system and issue receipts.
Provide accurate customer service, including balancing cash drawer throughout the day to reduce and eliminate teller differences.
Understand basic knowledge of deposit and lending products and services.
Identify correct product types through needs-based questioning to build and deepen customer relationships, including determining needs and referring business partners.
Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior employee.
Develop sales and product knowledge to achieve personal and team goals; track and monitor those sales and opportunities in the customer information software.
Participate in onsite visits to promote the Employee Perks at Work Program & Merchant Services.
Proactively participate in outbound teleconsulting to promote and expand current client relationships.
Actively participate in weekly huddles and one-on-one coaching sessions.
Serve as relief and/or backup teller in other Midland States Bank locations.
Timely completion of all assigned learning activities.
Demonstrate and model Midland States Bank core values that support the bank’s culture.
Participate in bank-sponsored community activities and initiatives.
The role requires occasional travel for training and team meetings, and willingness to travel periodically to locations within the market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.
Qualifications Education/Experience
Sales and customer service background.
Ability
Stand for extended periods of time.
Ability to lift and transport coin and currency bags as required (bags may weigh between 25 lbs and 50 lbs).
Other Desired Qualifications
Multilingual speakers are encouraged to apply.
Competencies
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self development
Being flexible and adaptable
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.
#J-18808-Ljbffr