SMX
Overview
SMX is looking for a highly motivated Senior Help Desk Specialist to join our team in support of Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA. The Senior Help Desk Specialist will provide advanced technical support within the help desk team at NSWCDD. This role involves diagnosing and resolving complex technical issues, mentoring junior staff, and ensuring high levels of customer satisfaction. This position will be hybrid with the onsite work location in Dahlgren, VA. Responsibilities
Provide troubleshooting and resolution for complex hardware, software, and network issues Respond to and resolve customer inquiries in a timely and professional manner Guide and support other help desk staff, providing training and knowledge sharing Maintain accurate and detailed records of support requests, resolutions, and follow-up actions Assist in the installation, configuration, and maintenance of IT systems and equipment in support of the NSWCDD customer Identify areas for improvement for help desk processes and procedures Resolve escalated issues and coordinate with other IT teams or external vendors as necessary Required Skills & Experience
Clearance Required: Secret; Must be able to obtain and maintain Top Secret Bachelor's degree in computer science, Information Technology, or a related field Minimum of 6 years of professional experience in Industry, Federal or DoD Help Desk Support Experienced in using a help desk tool such as ServiceNow Strong knowledge of troubleshooting computer hardware, software, and networks Strong problem solving and analytical skills Effective communication and interpersonal skills Ability to work independently and as part of a team IAT III or higher certification Application details
Application Deadline: 12/1/2025 The SMX salary determination process takes into account factors such as geographic location, contract labor categories, relevant experience, skills, education, and certifications. SMX offers competitive compensation, learning opportunities, and benefits including health insurance, paid leave, and retirement. Proposed salary: $87,600 USD - $146,000 USD Equal Opportunity & Eligibility
SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration-related support for this position (H1B, OPT, STEM OPT, CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any other work authorization requiring immigration support).
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SMX is looking for a highly motivated Senior Help Desk Specialist to join our team in support of Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA. The Senior Help Desk Specialist will provide advanced technical support within the help desk team at NSWCDD. This role involves diagnosing and resolving complex technical issues, mentoring junior staff, and ensuring high levels of customer satisfaction. This position will be hybrid with the onsite work location in Dahlgren, VA. Responsibilities
Provide troubleshooting and resolution for complex hardware, software, and network issues Respond to and resolve customer inquiries in a timely and professional manner Guide and support other help desk staff, providing training and knowledge sharing Maintain accurate and detailed records of support requests, resolutions, and follow-up actions Assist in the installation, configuration, and maintenance of IT systems and equipment in support of the NSWCDD customer Identify areas for improvement for help desk processes and procedures Resolve escalated issues and coordinate with other IT teams or external vendors as necessary Required Skills & Experience
Clearance Required: Secret; Must be able to obtain and maintain Top Secret Bachelor's degree in computer science, Information Technology, or a related field Minimum of 6 years of professional experience in Industry, Federal or DoD Help Desk Support Experienced in using a help desk tool such as ServiceNow Strong knowledge of troubleshooting computer hardware, software, and networks Strong problem solving and analytical skills Effective communication and interpersonal skills Ability to work independently and as part of a team IAT III or higher certification Application details
Application Deadline: 12/1/2025 The SMX salary determination process takes into account factors such as geographic location, contract labor categories, relevant experience, skills, education, and certifications. SMX offers competitive compensation, learning opportunities, and benefits including health insurance, paid leave, and retirement. Proposed salary: $87,600 USD - $146,000 USD Equal Opportunity & Eligibility
SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration-related support for this position (H1B, OPT, STEM OPT, CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any other work authorization requiring immigration support).
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