Mariner Finance
Overview
Assistant Loan Manager role at Mariner Finance. If you are looking for variety in daily tasks, thrive in an energetic and fast-paced environment, and want to grow your career by delivering high-quality results, this role may be a perfect fit. Apply today. Reports To: Branch Manager FLSA Status: Non-Exempt Schedule: Full-time, 40 hours per week. Monday through Friday; Saturday hours may be required seasonally and as business needs require. Work hours depend on the business hours of the serviced time zone. To the extent permitted by law, the Company may change the work schedule to address business needs. In This Role, You Will
Promote branch operations by providing exceptional customer service and meeting or exceeding your individual sales and delinquency targets/goals. Daily responsibilities include servicing existing and potential customers, collecting delinquent accounts, and supporting the manager in overseeing daily operations when needed. This position also assists in coaching teammates for improved results and takes accountability for daily administrative tasks to ensure proper completion. Prepare to take on increasing leadership responsibilities as you grow in this role and continue growing your career with Mariner Finance. Responsibilities and Essential Duties
Process credit loan applications, present loan solutions based on customer needs, and offer all available sales products. Proactively contact customers with past due balances to offer solutions and resolve delinquency. Maintain a cash drawer, process payments, and deliver daily deposits to designated financial institutions as required. Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services. Assist the Branch Manager by preparing reports as needed. Maintain branch compliance. In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager. Learn applicable Federal, State, and Local consumer laws to ensure compliant actions. May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service. Required Qualifications
Minimum of three (3) years of experience in a customer service or sales role, with two (2) years in the Consumer Lending and/or Financial Services industry with demonstrated achievement of KPIs. Supervisory or team lead experience may substitute for industry experience. High school diploma or equivalent. Reliable transportation. Excellent written and verbal communication skills with the ability to interact effectively with customers and company personnel. Proficient in Microsoft Office or similar programs and able to learn financial services systems. Ability to complete essential duties in a timely and accurate manner. Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework/training. Must obtain applicable licenses to sell insurance products offered to customers by the branch. Must perform work at the assigned branch location, except in emergencies as determined by the company in consultation with applicable regulatory agencies. Preferred Qualifications
Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or military rank (e.g., E-4, W1, or O1 and above); additional experience may substitute for the degree. Bilingual fluency in Spanish/English. Has, in good standing, applicable licenses to sell insurance products offered to customers by the branch. Physical Demands
While performing the duties of this job, the employee is frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and talk or hear. The employee is occasionally required to move about and must be physically present in the office. Occasional lifting up to 20 pounds may be required. Specific vision abilities include close vision and the ability to adjust focus. Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change or be added at any time or without notice. Compensation: Hourly rate commensurate with skills and experience. This role is eligible for a competitive incentive program based on individual and company performance. Benefits
Health Insurance – HSA with employer contributions if enrolled in a qualifying plan, FSA, and Dependent Care FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Insurance Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance 401(k) and Company Matching Contributions Paid Time Off for full-time employees (minimum 120 hours per year) 11 Paid Holidays FMLA Employee Assistance Program (EAP) Paid Parental Leave Referral Incentives Education Assistance Program FIMC Membership Access to industry-specific training programs Additional benefits may apply depending on role; contact careers@marinerfinance.com for details. Benefits provided are compliant with applicable state laws and Company policies. Eligibility may vary based on status, location, or management level. Mariner Finance, LLC | NMLS #166564
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Assistant Loan Manager role at Mariner Finance. If you are looking for variety in daily tasks, thrive in an energetic and fast-paced environment, and want to grow your career by delivering high-quality results, this role may be a perfect fit. Apply today. Reports To: Branch Manager FLSA Status: Non-Exempt Schedule: Full-time, 40 hours per week. Monday through Friday; Saturday hours may be required seasonally and as business needs require. Work hours depend on the business hours of the serviced time zone. To the extent permitted by law, the Company may change the work schedule to address business needs. In This Role, You Will
Promote branch operations by providing exceptional customer service and meeting or exceeding your individual sales and delinquency targets/goals. Daily responsibilities include servicing existing and potential customers, collecting delinquent accounts, and supporting the manager in overseeing daily operations when needed. This position also assists in coaching teammates for improved results and takes accountability for daily administrative tasks to ensure proper completion. Prepare to take on increasing leadership responsibilities as you grow in this role and continue growing your career with Mariner Finance. Responsibilities and Essential Duties
Process credit loan applications, present loan solutions based on customer needs, and offer all available sales products. Proactively contact customers with past due balances to offer solutions and resolve delinquency. Maintain a cash drawer, process payments, and deliver daily deposits to designated financial institutions as required. Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services. Assist the Branch Manager by preparing reports as needed. Maintain branch compliance. In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager. Learn applicable Federal, State, and Local consumer laws to ensure compliant actions. May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service. Required Qualifications
Minimum of three (3) years of experience in a customer service or sales role, with two (2) years in the Consumer Lending and/or Financial Services industry with demonstrated achievement of KPIs. Supervisory or team lead experience may substitute for industry experience. High school diploma or equivalent. Reliable transportation. Excellent written and verbal communication skills with the ability to interact effectively with customers and company personnel. Proficient in Microsoft Office or similar programs and able to learn financial services systems. Ability to complete essential duties in a timely and accurate manner. Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework/training. Must obtain applicable licenses to sell insurance products offered to customers by the branch. Must perform work at the assigned branch location, except in emergencies as determined by the company in consultation with applicable regulatory agencies. Preferred Qualifications
Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or military rank (e.g., E-4, W1, or O1 and above); additional experience may substitute for the degree. Bilingual fluency in Spanish/English. Has, in good standing, applicable licenses to sell insurance products offered to customers by the branch. Physical Demands
While performing the duties of this job, the employee is frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and talk or hear. The employee is occasionally required to move about and must be physically present in the office. Occasional lifting up to 20 pounds may be required. Specific vision abilities include close vision and the ability to adjust focus. Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change or be added at any time or without notice. Compensation: Hourly rate commensurate with skills and experience. This role is eligible for a competitive incentive program based on individual and company performance. Benefits
Health Insurance – HSA with employer contributions if enrolled in a qualifying plan, FSA, and Dependent Care FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Insurance Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance 401(k) and Company Matching Contributions Paid Time Off for full-time employees (minimum 120 hours per year) 11 Paid Holidays FMLA Employee Assistance Program (EAP) Paid Parental Leave Referral Incentives Education Assistance Program FIMC Membership Access to industry-specific training programs Additional benefits may apply depending on role; contact careers@marinerfinance.com for details. Benefits provided are compliant with applicable state laws and Company policies. Eligibility may vary based on status, location, or management level. Mariner Finance, LLC | NMLS #166564
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