Comerica Bank
Overview
The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by being a trusted resource for customers. Responsibilities include marketing to uncover customer needs, providing solutions that drive revenue growth in loans, deposits, and noninterest income, delivering a customer-centric experience, and maintaining disciplined operational objectives. This position supports Banking Centers within the District and may require working occasional Saturdays. Position Responsibilities
Marketing Activities
Execute proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by strengthening new customer relationships, introducing products and services, addressing questions, and following up in a timely manner. Act as a digital ambassador to transition customers to digital solutions. Initiate quality financial wellness conversations to add value to customer relationships. Support consumer portfolio management efforts to retain, expand, and increase the number of portfolio customers in the banking center. Assist in community awareness events to increase bank outreach and foster new business relationships. Use customer relationship management tools effectively. Operational Risk
Ensure compliance with applicable laws, regulations, and Comerica policies and procedures. Complete necessary compliance-related training. Impact operational and risk activities and results for the Relationship Banker role within the Banking Center. Adhere to Banking Center Risk Assessment and Compliance Standards. Control and mitigate losses by following policies and procedures. Customer Experience Management
Develop in-depth knowledge of consumer and small business products and services to support Banker Readiness. Lead and oversee banking center activities in the absence of the Banking Manager. Assess customer needs and add value to customers and prospects. Educate and fulfill customer requests, routine and complex. Resolve customer complaints and deepen existing relationships. Follow customer experience guidelines and policies to positively impact the customer experience. Complete Comerica Platform Training Program. Provide remarkable customer service through all interactions, including opening new accounts, problem resolution, and other banking services. Perform routine Teller transactions as needed. Maintain customer confidence and protect bank operations by keeping information confidential. Partnership
Impact Banking Center collaboration and identify opportunities to add value to customers by introducing them to partners. Position Qualifications
Associate Degree from an Accredited College OR 60 college credits OR High School Diploma/GED with 3 years of customer service experience 1 year of customer service experience 1 year of consumer sales experience 1 year of experience utilizing Microsoft Office (Word, Excel, PowerPoint) What we can offer you
Career Growth — promotional opportunities Incentive program based on performance Paid Time Off (PTO) Paid Holidays for full-time/part-time employees Health, Dental, Vision, 401k match and Life Insurance Employee Assistance Program Tuition Assistance Program (Full Time) Financial Coaching and Benefit Guidance Floating Cultural Holiday Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services) Retirement Plan Employee Stock Purchase Plan About Comerica
Comerica Incorporated is a financial services company headquartered in Dallas, Texas, with banking operations across multiple states. Comerica is an Equal Opportunity Employer - disability/veteran. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirements apply where applicable. We are committed to investing in our employees and offer a comprehensive Total Rewards package designed to recognize performance and support health, well-being, development and security for colleagues and their families. Your salary will be commensurate with experience. We direct you to apply directly for this job at the employer’s website.
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The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by being a trusted resource for customers. Responsibilities include marketing to uncover customer needs, providing solutions that drive revenue growth in loans, deposits, and noninterest income, delivering a customer-centric experience, and maintaining disciplined operational objectives. This position supports Banking Centers within the District and may require working occasional Saturdays. Position Responsibilities
Marketing Activities
Execute proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by strengthening new customer relationships, introducing products and services, addressing questions, and following up in a timely manner. Act as a digital ambassador to transition customers to digital solutions. Initiate quality financial wellness conversations to add value to customer relationships. Support consumer portfolio management efforts to retain, expand, and increase the number of portfolio customers in the banking center. Assist in community awareness events to increase bank outreach and foster new business relationships. Use customer relationship management tools effectively. Operational Risk
Ensure compliance with applicable laws, regulations, and Comerica policies and procedures. Complete necessary compliance-related training. Impact operational and risk activities and results for the Relationship Banker role within the Banking Center. Adhere to Banking Center Risk Assessment and Compliance Standards. Control and mitigate losses by following policies and procedures. Customer Experience Management
Develop in-depth knowledge of consumer and small business products and services to support Banker Readiness. Lead and oversee banking center activities in the absence of the Banking Manager. Assess customer needs and add value to customers and prospects. Educate and fulfill customer requests, routine and complex. Resolve customer complaints and deepen existing relationships. Follow customer experience guidelines and policies to positively impact the customer experience. Complete Comerica Platform Training Program. Provide remarkable customer service through all interactions, including opening new accounts, problem resolution, and other banking services. Perform routine Teller transactions as needed. Maintain customer confidence and protect bank operations by keeping information confidential. Partnership
Impact Banking Center collaboration and identify opportunities to add value to customers by introducing them to partners. Position Qualifications
Associate Degree from an Accredited College OR 60 college credits OR High School Diploma/GED with 3 years of customer service experience 1 year of customer service experience 1 year of consumer sales experience 1 year of experience utilizing Microsoft Office (Word, Excel, PowerPoint) What we can offer you
Career Growth — promotional opportunities Incentive program based on performance Paid Time Off (PTO) Paid Holidays for full-time/part-time employees Health, Dental, Vision, 401k match and Life Insurance Employee Assistance Program Tuition Assistance Program (Full Time) Financial Coaching and Benefit Guidance Floating Cultural Holiday Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services) Retirement Plan Employee Stock Purchase Plan About Comerica
Comerica Incorporated is a financial services company headquartered in Dallas, Texas, with banking operations across multiple states. Comerica is an Equal Opportunity Employer - disability/veteran. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirements apply where applicable. We are committed to investing in our employees and offer a comprehensive Total Rewards package designed to recognize performance and support health, well-being, development and security for colleagues and their families. Your salary will be commensurate with experience. We direct you to apply directly for this job at the employer’s website.
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