Gainsight
Overview
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. This role is remote-based in the USA. We’re looking for a full-time Associate Instructional Designer to join our Customer Service team reporting to the Director of Global Education Services. This role focuses on creating engaging and effective eLearning content that transforms complex product information into accessible learning experiences for customers. It’s ideal for someone who thrives in a creative, fast-paced learning environment and enjoys cross-functional collaboration with SMEs and senior instructional designers. The ideal candidate brings strong skills in instructional design, video production, and content writing. Responsibilities
Work with subject matter experts (SMEs) and senior Instructional Designers to produce eLearning and training videos primarily for our customers. Develop video scripts and course outlines for review with SMEs and colleagues. Transform recorded webinars and written resources into engaging self-paced eLearning courses, containing a variety of multimedia including video, simulations, voice over, slides, exercises, knowledge checks, etc. Revise content based on feedback, LMS data analytics, and SME input. Leverage Gainsight resources (internal webinars, release notes, SMEs, etc.) to stay current on product changes. Ensure learning content is current, high quality, and engaging (aligned with product or best practice changes). Write effective instructional text, video scripts, and instructional graphics. Leverage AI to expedite content development, research, and revision. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. Qualifications
2+ years of relevant experience building online learning content for SaaS companies. Experience with curriculum development applications and/or video production tools such as Camtasia, Articulate 360, or Captivate. Background or degree/certificate focused on instructional design, curriculum development, communications, or education. Experience leveraging AI tools to accelerate content development, generate assessments, etc. Strong spoken and written English communication skills. Understanding of the ADDIE development model or similar frameworks. The ability to thrive in a rapidly changing environment. Ability to work independently and manage time effectively. Why You’ll Love It Here
Gainsight emphasizes collaboration, curiosity, and solving real-world problems. Our products span customer success, product experience, community, education, and AI-powered relationship intelligence. The culture focuses on stability, trust, support, and a sense of belonging. We offer compensation and benefits designed to support teammates as they grow. Our Compensation and Benefits:
The starting base salary range for this role is $60,000 – $68,000 USD annually. Actual compensation may vary based on skills, experience, and location. Benefits include fully covered medical premiums (employee-only), flexible PTO, 401(k), dental and vision coverage, remote work options, a $10,000 lifetime fertility stipend, access to coworking spaces, and dedicated Recharge Holidays (one long weekend each quarter). Our Core Values : We are guided by our values and mission to be living proof you can win in business while being Human-First. Our Growth Opportunities : Mentoring, career development opportunities, and ongoing learning. Equal Opportunity and Accommodations : We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.
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Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. This role is remote-based in the USA. We’re looking for a full-time Associate Instructional Designer to join our Customer Service team reporting to the Director of Global Education Services. This role focuses on creating engaging and effective eLearning content that transforms complex product information into accessible learning experiences for customers. It’s ideal for someone who thrives in a creative, fast-paced learning environment and enjoys cross-functional collaboration with SMEs and senior instructional designers. The ideal candidate brings strong skills in instructional design, video production, and content writing. Responsibilities
Work with subject matter experts (SMEs) and senior Instructional Designers to produce eLearning and training videos primarily for our customers. Develop video scripts and course outlines for review with SMEs and colleagues. Transform recorded webinars and written resources into engaging self-paced eLearning courses, containing a variety of multimedia including video, simulations, voice over, slides, exercises, knowledge checks, etc. Revise content based on feedback, LMS data analytics, and SME input. Leverage Gainsight resources (internal webinars, release notes, SMEs, etc.) to stay current on product changes. Ensure learning content is current, high quality, and engaging (aligned with product or best practice changes). Write effective instructional text, video scripts, and instructional graphics. Leverage AI to expedite content development, research, and revision. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. Qualifications
2+ years of relevant experience building online learning content for SaaS companies. Experience with curriculum development applications and/or video production tools such as Camtasia, Articulate 360, or Captivate. Background or degree/certificate focused on instructional design, curriculum development, communications, or education. Experience leveraging AI tools to accelerate content development, generate assessments, etc. Strong spoken and written English communication skills. Understanding of the ADDIE development model or similar frameworks. The ability to thrive in a rapidly changing environment. Ability to work independently and manage time effectively. Why You’ll Love It Here
Gainsight emphasizes collaboration, curiosity, and solving real-world problems. Our products span customer success, product experience, community, education, and AI-powered relationship intelligence. The culture focuses on stability, trust, support, and a sense of belonging. We offer compensation and benefits designed to support teammates as they grow. Our Compensation and Benefits:
The starting base salary range for this role is $60,000 – $68,000 USD annually. Actual compensation may vary based on skills, experience, and location. Benefits include fully covered medical premiums (employee-only), flexible PTO, 401(k), dental and vision coverage, remote work options, a $10,000 lifetime fertility stipend, access to coworking spaces, and dedicated Recharge Holidays (one long weekend each quarter). Our Core Values : We are guided by our values and mission to be living proof you can win in business while being Human-First. Our Growth Opportunities : Mentoring, career development opportunities, and ongoing learning. Equal Opportunity and Accommodations : We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.
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