Textron Aviation
Customer Relations Manager - Greensboro, NC
Textron Aviation, Greensboro, North Carolina, us, 27497
Overview
Customer Relations Manager – Aircraft Maintenance in Greensboro, NC. You will be the main point of contact for customers, ensuring exceptional service. You’ll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers, coordinating with Technical Service Managers to guarantee customer satisfaction. Responsibilities
Customer Coordination: Welcome customers upon arrival, review needs and work scope, discuss service options and quotes, and adjust schedules to meet requirements. Service Communication: Keep customers updated on aircraft status, confirm schedules, provide regular updates, obtain approvals for additional work, inform service center safety expectations, and report delays or cost changes to the Technical Service Manager (TSM). Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance value and performance of the customer’s aircraft. Service Center Marketing: Promote the service center’s capabilities to new and existing customers, fostering strong relationships and ensuring a positive customer experience. Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager. Safety & Departure Debrief: Communicate safety expectations, conduct thorough departure debriefs with customers, review completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently. Post-Delivery Follow-Up: Resolve outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices. Qualifications
One or more of the following combinations: 2 years of relative aircraft maintenance experience. An A&P license or 2-year technical degree. 4 years of relative aircraft maintenance experience. Bachelor’s degree in Aviation or related field. A&P License / Repairman / EASA Certificate is helpful. Knowledge of Textron Aviation services and products is helpful. Ability to interact and collaborate with Textron Aviation customers and internal employees while providing a positive customer experience. Why join us?
401K company match + additional annual contribution equal to 4% of eligible compensation. Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester. Flight training bonus program for earning pilot certifications. Fertility and adoption assistance, along with discounted childcare and planning. Free financial consultations and guidance. Explore more benefits here. At Textron Aviation, base pay is only one part of the Total Rewards package and is determined within a range. The package provides opportunities to grow and develop within your role based on experience, qualifications, and location. Textron Aviation is committed to Equal Opportunity in Employment for all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information, or any other characteristic protected by law.
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Customer Relations Manager – Aircraft Maintenance in Greensboro, NC. You will be the main point of contact for customers, ensuring exceptional service. You’ll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers, coordinating with Technical Service Managers to guarantee customer satisfaction. Responsibilities
Customer Coordination: Welcome customers upon arrival, review needs and work scope, discuss service options and quotes, and adjust schedules to meet requirements. Service Communication: Keep customers updated on aircraft status, confirm schedules, provide regular updates, obtain approvals for additional work, inform service center safety expectations, and report delays or cost changes to the Technical Service Manager (TSM). Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance value and performance of the customer’s aircraft. Service Center Marketing: Promote the service center’s capabilities to new and existing customers, fostering strong relationships and ensuring a positive customer experience. Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager. Safety & Departure Debrief: Communicate safety expectations, conduct thorough departure debriefs with customers, review completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently. Post-Delivery Follow-Up: Resolve outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices. Qualifications
One or more of the following combinations: 2 years of relative aircraft maintenance experience. An A&P license or 2-year technical degree. 4 years of relative aircraft maintenance experience. Bachelor’s degree in Aviation or related field. A&P License / Repairman / EASA Certificate is helpful. Knowledge of Textron Aviation services and products is helpful. Ability to interact and collaborate with Textron Aviation customers and internal employees while providing a positive customer experience. Why join us?
401K company match + additional annual contribution equal to 4% of eligible compensation. Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester. Flight training bonus program for earning pilot certifications. Fertility and adoption assistance, along with discounted childcare and planning. Free financial consultations and guidance. Explore more benefits here. At Textron Aviation, base pay is only one part of the Total Rewards package and is determined within a range. The package provides opportunities to grow and develop within your role based on experience, qualifications, and location. Textron Aviation is committed to Equal Opportunity in Employment for all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information, or any other characteristic protected by law.
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