FedEx Logistics
Overview
To manage and expand our relationship with two (2) or more national customers with a potential of providing t&b with annual net revenue greater than $500K. Create extraordinary customer satisfaction by taking the customer's perspective, anticipating customer needs and focusing internal (t&b) and external resources to provide unique, totally satisfying service. Make t&b the customers valued partner in achieving the customer's business goals. Responsibilities
Position is responsible for the management of two (2) or more accounts with net revenue greater than $500K. Develops and maintains a strong business relationship with customers' main contacts to provide and ensure a high level of customer service. Maintains and ensures that profitability of the account grows by offering and/or expanding current services and adding new services. Works with sales and operations to set up new accounts to ensure a smooth transition, including developing SOPs, building pricing tables, and databases. Serves as the primary communication link between the customer and the various functional and geographical areas within our company including operations, information systems, accounting, customer account management, technical services, and sales. Identifies, communicates, and resolves problems/needs. Sets up new accounts within range, develops and maintains standard operating procedures and ensures all systems records are kept up to date. Works with PDIG to ensure pricing tables are updated. Manages, develops and implements customer satisfaction measures, quality metrics and assesses performance standards based on the customer's requirements. Access internal and external expertise to provide the customer with counsel on government import, export, and product requirements; provides advice on other logistics matters. Coordination, analysis and presentation of data for key performance indicators (KPI's) and service quality indicators (SQI's) for top and mid-tier customer service. Maintenance of standard operating procedures (SOPs), preparation of quarterly business reviews (QBR), with top and mid-tier customers. Generate special manual reports to meet customer’s needs. Participate in QBR meetings with customers via phone or face-to-face meetings. Review Letters of Credit. Monitor, address, and delegate all iServe cases. Responsible for EDI implementation projects. Responsible for IT projects related to the customer. Responsible for lane development. Responsible for meeting KPI goals set by the customer. Qualifications
Bachelor's degree or equivalent preferred Five (5) years' experience in international freight forwarding in the broad range of operations and/or sales services activities Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations Familiar with ocean, air, warehouse and surface transportation procedures Strong interpersonal skills to develop and maintain effective relationships with customer managers and supervisors, brokers and internally A high standard of performance to promote quality both internally and externally Demonstrated project or account management skills Preferred: Experience with Ocean Freight Pay and Benefits
Pay:
$4,964.36 to $8,100.52 / Month Benefits:
The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Travel and Location
This position requires travel to Austin, Texas to the client's facility at least one day a week. Equal Opportunity and Additional Information
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights. Pay Transparency. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee when determining wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract, in accordance with Philadelphia Ordinance No. 160840.
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To manage and expand our relationship with two (2) or more national customers with a potential of providing t&b with annual net revenue greater than $500K. Create extraordinary customer satisfaction by taking the customer's perspective, anticipating customer needs and focusing internal (t&b) and external resources to provide unique, totally satisfying service. Make t&b the customers valued partner in achieving the customer's business goals. Responsibilities
Position is responsible for the management of two (2) or more accounts with net revenue greater than $500K. Develops and maintains a strong business relationship with customers' main contacts to provide and ensure a high level of customer service. Maintains and ensures that profitability of the account grows by offering and/or expanding current services and adding new services. Works with sales and operations to set up new accounts to ensure a smooth transition, including developing SOPs, building pricing tables, and databases. Serves as the primary communication link between the customer and the various functional and geographical areas within our company including operations, information systems, accounting, customer account management, technical services, and sales. Identifies, communicates, and resolves problems/needs. Sets up new accounts within range, develops and maintains standard operating procedures and ensures all systems records are kept up to date. Works with PDIG to ensure pricing tables are updated. Manages, develops and implements customer satisfaction measures, quality metrics and assesses performance standards based on the customer's requirements. Access internal and external expertise to provide the customer with counsel on government import, export, and product requirements; provides advice on other logistics matters. Coordination, analysis and presentation of data for key performance indicators (KPI's) and service quality indicators (SQI's) for top and mid-tier customer service. Maintenance of standard operating procedures (SOPs), preparation of quarterly business reviews (QBR), with top and mid-tier customers. Generate special manual reports to meet customer’s needs. Participate in QBR meetings with customers via phone or face-to-face meetings. Review Letters of Credit. Monitor, address, and delegate all iServe cases. Responsible for EDI implementation projects. Responsible for IT projects related to the customer. Responsible for lane development. Responsible for meeting KPI goals set by the customer. Qualifications
Bachelor's degree or equivalent preferred Five (5) years' experience in international freight forwarding in the broad range of operations and/or sales services activities Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations Familiar with ocean, air, warehouse and surface transportation procedures Strong interpersonal skills to develop and maintain effective relationships with customer managers and supervisors, brokers and internally A high standard of performance to promote quality both internally and externally Demonstrated project or account management skills Preferred: Experience with Ocean Freight Pay and Benefits
Pay:
$4,964.36 to $8,100.52 / Month Benefits:
The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Travel and Location
This position requires travel to Austin, Texas to the client's facility at least one day a week. Equal Opportunity and Additional Information
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights. Pay Transparency. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee when determining wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract, in accordance with Philadelphia Ordinance No. 160840.
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