Canon U.S.A., Inc.
Client Service Representative II - Mailroom/Print Production
Canon U.S.A., Inc., Reston, Virginia, United States, 22090
Job Title
Client Service Representative II - Mailroom/Print Production Location:
US-VA-Reston Company:
Canon U.S.A., Inc. Requisition ID:
33545 Category:
Field Service Position Type:
Full-Time Workstyle:
Full-Time On Site
About the Role
Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Copy/Print Production/Copy Center:
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
Receives, logs, delivers and tracks all activity for reporting purposes.
Responds to customer requests.
Performs routine upkeep and basic maintenance of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Performs daily convenience care functions as needed.
Mail/Courier Services:
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
Researches and routes unidentified and generic mail.
Receives, logs, delivers and tracks messenger items.
Responds to customer requests.
Performs routine upkeep of equipment.
Records and tracks customer inquiries and fulfillment of requests.
About You: The Skills & Expertise You Bring Note:
This is a customer-facing role and may require compliance with customer policies and protocols, including COVID-19 vaccination and related measures.
In accordance with applicable law, anticipated rate for this role:
$17.20 - $23.37 hourly
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Ability to multitask and prioritize to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter premises.
May require driving between multiple client locations; may require a personal vehicle (valid driver's license and acceptable driving record).
Ability to lift up to 50 lbs and to stand, bend, walk, reach, and pull for extended periods.
Company Overview Canon U.S.A., Inc. provides consumer, business-to-business, and industrial digital imaging solutions in the United States and Latin America and the Caribbean. Canon acts on its Kyosei philosophy of social and environmental responsibility.
What We Offer and Perks include: competitive compensation and benefits, employee referrals, employee discounts, casual attire program, volunteer opportunities, Canon welcome kit, and other benefits. We comply with applicable laws and require legal authorization to work in the United States. Visa sponsorship is not provided.
Workstyle Description Full-Time On Site - This position requires full-time presence at the assigned office/worksite on scheduled days.
Posting Tags:
#LI-RH1 #PM19 #LI-Onsite
#J-18808-Ljbffr
Client Service Representative II - Mailroom/Print Production Location:
US-VA-Reston Company:
Canon U.S.A., Inc. Requisition ID:
33545 Category:
Field Service Position Type:
Full-Time Workstyle:
Full-Time On Site
About the Role
Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Copy/Print Production/Copy Center:
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
Receives, logs, delivers and tracks all activity for reporting purposes.
Responds to customer requests.
Performs routine upkeep and basic maintenance of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Performs daily convenience care functions as needed.
Mail/Courier Services:
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
Researches and routes unidentified and generic mail.
Receives, logs, delivers and tracks messenger items.
Responds to customer requests.
Performs routine upkeep of equipment.
Records and tracks customer inquiries and fulfillment of requests.
About You: The Skills & Expertise You Bring Note:
This is a customer-facing role and may require compliance with customer policies and protocols, including COVID-19 vaccination and related measures.
In accordance with applicable law, anticipated rate for this role:
$17.20 - $23.37 hourly
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Ability to multitask and prioritize to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter premises.
May require driving between multiple client locations; may require a personal vehicle (valid driver's license and acceptable driving record).
Ability to lift up to 50 lbs and to stand, bend, walk, reach, and pull for extended periods.
Company Overview Canon U.S.A., Inc. provides consumer, business-to-business, and industrial digital imaging solutions in the United States and Latin America and the Caribbean. Canon acts on its Kyosei philosophy of social and environmental responsibility.
What We Offer and Perks include: competitive compensation and benefits, employee referrals, employee discounts, casual attire program, volunteer opportunities, Canon welcome kit, and other benefits. We comply with applicable laws and require legal authorization to work in the United States. Visa sponsorship is not provided.
Workstyle Description Full-Time On Site - This position requires full-time presence at the assigned office/worksite on scheduled days.
Posting Tags:
#LI-RH1 #PM19 #LI-Onsite
#J-18808-Ljbffr