FreshDirect
FreshDirect Express Outbound Team Lead PM (Manhattan)
FreshDirect, New York, New York, us, 10261
FreshDirect Express Outbound Team Lead PM (Manhattan)
The Outbound Team Leader is responsible for the Outbound Team’s daily operations. The Outbound Team Leader has a mastery of all outbound functions (pick, checkout, and trip build). The Outbound Lead balances performing all outbound functions as needed—and at an expert level—with coaching associates and refining processes.
Responsibilities
Identify and develop the strengths of outbound associates
Provide coaching to outbound associates based on observations and hourly and daily reports
Resolve conflicts among associates, or escalate appropriately
Conduct daily Outbound huddles and translate stated goals into actions for your team
Understand, and maintain awareness of, business metrics for individuals in the outbound team
Analyze productivity reports to manage area-specific capacity and move labor between outbound functions
Perform all outbound functions as needed, at an expert level
Perform regular quality and safety audits in your work area
Contribute to written End of Shift (EOS) Recaps for your area(s)
Count and order operational inventory: checkout bags, bag bottoms, gloves, rubber bands, pick carts, trip building rolling racks, delivery totes
Input from JD
Must be able to lift 50 pounds
In a workday: standing/walking 6-10 hours or more
Hand use: single grasping, fine manipulation, pushing and pulling
Work requires the following motions: bending, twisting, squatting and reaching
Exposure to FDA approved cleaning chemicals, loud noises, flashing lights
Constant exposure to temperatures: -10 to 40 degrees Fahrenheit (freezing to refrigerators)
Ability to work in a wet and cold environment
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Ability to work in other areas of the business as needed
Education and Qualifications
6+ months experience working in a warehouse, manufacturing, or food processing environment
Expert ability in all outbound functions
Demonstrated comfort with arithmetic and basic data analysis
Demonstrated listening skills and ability to give feedback firmly and compassionately
Demonstrated ability to speak and write clearly in English
Bilingual (Spanish/English) preferred
Note: The pay rate for this role is $19.00 per hour.
Why choose FreshDirect? We are a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.
Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:
A flexible and generous paid time off plan
20% off at freshdirect.com and significant markdowns at our employee market
24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
Regular events and barbecues for employees
Equal Opportunity As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meet the requirements established by FreshDirect for the job.
About this role Location: Manhattan, NY
Note: This posting reflects current openings and may be subject to change. This document does not create a contract of employment and should not be construed as a guarantee of employment.
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Responsibilities
Identify and develop the strengths of outbound associates
Provide coaching to outbound associates based on observations and hourly and daily reports
Resolve conflicts among associates, or escalate appropriately
Conduct daily Outbound huddles and translate stated goals into actions for your team
Understand, and maintain awareness of, business metrics for individuals in the outbound team
Analyze productivity reports to manage area-specific capacity and move labor between outbound functions
Perform all outbound functions as needed, at an expert level
Perform regular quality and safety audits in your work area
Contribute to written End of Shift (EOS) Recaps for your area(s)
Count and order operational inventory: checkout bags, bag bottoms, gloves, rubber bands, pick carts, trip building rolling racks, delivery totes
Input from JD
Must be able to lift 50 pounds
In a workday: standing/walking 6-10 hours or more
Hand use: single grasping, fine manipulation, pushing and pulling
Work requires the following motions: bending, twisting, squatting and reaching
Exposure to FDA approved cleaning chemicals, loud noises, flashing lights
Constant exposure to temperatures: -10 to 40 degrees Fahrenheit (freezing to refrigerators)
Ability to work in a wet and cold environment
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Ability to work in other areas of the business as needed
Education and Qualifications
6+ months experience working in a warehouse, manufacturing, or food processing environment
Expert ability in all outbound functions
Demonstrated comfort with arithmetic and basic data analysis
Demonstrated listening skills and ability to give feedback firmly and compassionately
Demonstrated ability to speak and write clearly in English
Bilingual (Spanish/English) preferred
Note: The pay rate for this role is $19.00 per hour.
Why choose FreshDirect? We are a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.
Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:
A flexible and generous paid time off plan
20% off at freshdirect.com and significant markdowns at our employee market
24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
Regular events and barbecues for employees
Equal Opportunity As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meet the requirements established by FreshDirect for the job.
About this role Location: Manhattan, NY
Note: This posting reflects current openings and may be subject to change. This document does not create a contract of employment and should not be construed as a guarantee of employment.
#J-18808-Ljbffr